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Email Sender Configuration is not being saved

Issue When modifying the Email Sender Name in our PROD environment by following these steps: Control Panel > Instance Settings > Email Access "Email Sender" in the left menu Set "XYZ" in the "Name" field > Save the...

"Information Templates" page is blank

legacy Troubleshooting

Issue We've observed an undesirable behavior when trying to access "Information Templates". When navigating to Design > Templates > Information Templates, the page is blank. There is no option to create a new...

Changes Not Reflecting Across Nodes

legacy Troubleshooting

Issue In a clustered Liferay environment, changes made on Node 1 are not consistently reflected on Node 2. The changes only appear after restarting the Liferay server. Environment Liferay DXP [All versions]...

Step-by-Step SAML Integration with Liferay and Keycloak

legacy How To

Issue Is Keycloak supported with Liferay? If yes, how can SAML be configured with Liferay? Environment Lifeary DXP [All versions] Resolution As per Liferay’s official compatibility matrix, Keycloak is not listed as a...

Error Creating Web Content with Nested Fields via Headless API: 'Value Should Not Be Set for Transient Field'

legacy Troubleshooting

Issue When attempting to create web content that includes nested fields using the Headless API, the user encounters a 400 Bad Request error. The response message states: "Value should not be set for transient field...

Company-scoped objects' workflow tasks do not get assigned to users with only site-scoped roles

legacy Troubleshooting

Issue Given: A company-scoped custom object A workflow assigned to the above-mentioned object (at Global Menu > Applications tab > Workflow section > Process Builder > Assignments tab) And a workflow task...

Dynamic Data Lists Changes Not Managed Within Publications in 7.3

legacy

Issue Dynamic Data Lists (DDLs) changes are not managed within Publications mode. Any changes or new DDL records are directly published to production. Environment DXP 7.3 Resolution DDL changes are not supported...

Web Content Structures Not Visible in Second Instance After Upgrade

legacy Troubleshooting

Issue After upgrading to a Quarterly Release, web content structures are not visible in the second instance when creating web content. Environment Liferay Quarterly Release upgraded from a previous version...

How to Enable Audio for CAPTCHA

legacy How To

Issue How can users enable audio for CAPTCHA verification? Environment Liferay DXP 7.4 and above Resolution Liferay does not provide out-of-the-box (OOTB) support for audio CAPTCHA functionality. However, users...

Proxy paths are not honored after upgrading to 2025.Q1.9

legacy Troubleshooting

Issue After upgrading to 2025.Q1.9 we've found that our page are largely inoperable. There are a large amount of console errors related to missing functions, missing MIME types, missing AUI, etc. Environment...

Pages Appear in Search Results But Lead to 404 Errors

legacy Troubleshooting

Issue Some search results lead to 404 pages, even after reindexing. Pages exist but cannot be navigated to with the search bar. Search bar is unresponsive when clicking on certain results. Environment...

How to Grant Add User Permission to a New Role?

legacy Troubleshooting

Issue We set up a new role and want to enable it to add new users to the portal. When we navigate to Define permissions > Users and Organizations, there is no "Add User" permission. Even is granting all permissions...

Deploys failing due to "requested flag is either misspelled or unsupported by this database type"

legacy Troubleshooting

Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance...

Liferay service restarts frequently

legacy Troubleshooting

Issue Since we allowed access to some users to contribute content, we are getting many issues with Liferay service restarts. While we are working with the platform, following error message is shown without any...

NoClassDefFoundError: org/apache/commons/compress/archivers/zip/ZipArchiveInputStream

legacy Troubleshooting

Issue We are putting up commons-io on osgi/module folder so it will be readily available to all modules, on our previous version of Liferay (DXP 2024 Q1.7), the commons-io worked, however now we are updating to the latest...

Error in Jenkins builds

legacy Troubleshooting

Issue When we generate a new build, we get the following error: ERROR: the command "[lcp, deploy, --only-build, --project, resumed, --metadata,...

Web Content is being approved after the expiry date

legacy

Issue When users enable workflow for web content, the expiration date feature is not working as expected. Steps to reproduce: 1. Start the server 2. Apply 'Single Approver Workflow' for web content. 3. Navigate to...

How to expose large object entries to guest users without manually assigning the permissions

legacy How To

Issue How to expose object entries to guest users without manually assigning permissions to each entry. Assigning permission will work here but if the number of entries in the object is large, it will not be...

The drop-down is not working when clicking anywhere apart from the arrow

legacy Troubleshooting

Issue The category filter fragment only expands or collapses the category list when clicking the dropdown arrow. Clicking the category name itself does not trigger this action. Steps to reproduce: 1. Navigate to...

CVE-2021-29044

legacy How To

Issue We would like to verify if our Liferay instance is vulnerable to CVE-2021-29044 Environment DXP 7.2, DXP 7.3 Resolution Please see if your current patch level is higher than 7.2 FP10, or 7.3 DXP1. If your current...

Object entry reviewer to have access only to currently reviewed object, not to all entries

legacy Troubleshooting

Issue Issue description: I have enabled a review workflow for an object and noticed that if I want the reviewer to be able to edit the submitted object entry during the review task, I need to add the "Access in Control...

Deploying an EXT module on PaaS

legacy How To

Issue Deploying an EXT extension results in the extension being lost after the environment restarts. Environment Quarterly Releases 2023.Q3.3+. PaaS Resolution The use of EXT modules is discouraged....

Hidden Heading () and Incorrect role="main" Usage in Liferay DXP Theme

legacy Troubleshooting

Issue An unnecessary hidden heading, <h1 class="sr-only">Navigation</h1>, is present in the page source code. Although hidden visually, it is still picked up by screen readers, which can confuse users...

Analytics Cloud Stuck On "Redirecting to your identity provider..."

legacy Troubleshooting

Issue When attempting to access Analytics Cloud via https://analytics.liferay.com the site hangs indefinitely on the "Redirecting to your identity provider..." message. This can occur despite successfully logging...

User Workflows Not Appearing Under 'Assigned to My Roles'

legacy Troubleshooting

Issue We have enabled a workflow for approving new user account creation. While the Admin user gets the notficiation about the workflow task, if they navigate to My Workflow Tasks > Assigned to my Roles, the task is...

Loss of Client Extension Configurations After Publishing with Local Staging

legacy Troubleshooting

Issue After configuring settings such as JS or CSS on the pages of a site with Local Staging enabled, the changes are being lost after publishing to Live Environment 2024.Q1.12 (or older versions) Resolution This...

Is it possible to block direct access to a portlet render URL?

legacy

Issue We would like prevent direct access to portlet render URLs (/c/portal/render_portlet) that bypass normal navigation within the portal. These portlets have been manually added to the page. Example URL:...

Filtering Analytics Cloud Individual User Activity by Date Range via API

legacy Troubleshooting

Issue There is a requirement to filter Analytics Cloud individual user activity data by date range using the API. individual user activity can be extracted withcurl -i -L -H "Authorization: Bearer {token}" -L...

How to use Regular Expressions/OS scripting to query for Active Directory LDAP custom records based on certain LDAP custom fields?

legacy

Issue Is it possible to query Active Directory LDAP imported/created custom records based on certain already existing LDAP custom fields? Environment LDAP 2024.Q1.1 Resolution Using Regular...

Duplicate Web Content Articles are Published if 'Publish' button is clicked several times in succession

legacy Troubleshooting

Issue When publishing Web Content Articles, I noticed several duplicate Web Content Articles are created when the "Publish" button is clicked multiple times in a row Each Web Content Article would have identical...

Running script to import Result Rankings data fails

legacy Troubleshooting

Issue When attempting to run the script from step 2 on Importing the Search Tuning Indexes in 7.4 to import the Result Rankings data, execution fails with the following errors: startup failed: Script1.groovy: 3: unable to...

Custom Meta Tags: name/property attribute

legacy

Issue The Custom Meta Tags feature does not include a name attribute, but instead uses the property attribute. There's a key difference between the name and property attributes in meta tags. The name...

OHS IP Appended to Image URLs on One Application Server Node

legacy Troubleshooting

Issue Inconsistent behavior is observed between two application server nodes with identical configurations. One node appends the OHS (Oracle HTTP Server) IP address to image URLs, causing 404 errors, while...

Path error for mariadb.jar

legacy

Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files...

Permissions error when restoring backup

legacy Troubleshooting

Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964...

Documents and Images Missing After Restoring Backup to PaaS

legacy How To

Issue After restoring a database and document library backup to a Liferay Cloud PaaS environment, the documents and images are missing. Environment Liferay DXP. Liferay Cloud PaaS Google Cloud Storage...

Is it possible to integrate a Liferay site content with external platforms like SharePoint?

legacy

Issue Is it possible to integrate a Liferay site content with external platforms like SharePoint, beyond .LAR file exports? Environment Liferay 7.4+ Resolution Liferay sites are exported and shared as .LAR files. These...

Re-enabling Basic Authentication when Unable to Access the DXP Control Panel

legacy How To

Issue My Basic Authentication was disabled at the Instance Level, and now I am unable to access the DXP Portal because of it. How do I re-enable Basic Authentication without logging in? Environment Quarterly...

Unable to Save Object Definition After Deleting a Fragment

legacy Troubleshooting

Issue Unable to save an Object definition after deleting a fragment from a Content Page. Reproducing Steps: 1. Create an object definition with one field. 2. Add an object entry for this object definition....

Custom Pagination Override Not Working on WebLogic

legacy Troubleshooting

Issue Custom JSP (Custom JSP Bag) that overrides Liferay's pagination mechanism to display English numerals is not working as expected on WebLogic Server. The numerals are displayed in the regional...