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Administrators cannot manage Omni Admin apps, like the App Manager

Issue Users having the "Administrator" role cannot access the App Manager through Control Panel → System →App Manager. Environment DXP 7.0, 7.1, 7.2, 7.3, 7.4 Quartery Releases Resolution Take into...

Redirecting to a Custom Page post SAML Authentication in Liferay

legacy Troubleshooting

Issue I followed the guide Setting the Default Landing Page in Liferay Portal, to set up the default Landing Page, but it doesn't work with a Custom Page. Even though I followed the given steps, users are directed...

Issue with DynamicQuery for KaleoInstanceToken and DDMFormInstanceRecordVersion

legacy Troubleshooting

Issue Below error was encountered while trying to use the 'Dynamic Query' in custom code: ERROR [http-nio-9090-exec-9][DynamicQueryFactoryImpl:83] Unable find model...

404 Error when assigning workflow task

legacy Troubleshooting

Issue Upon assigning a single-approver workflow task, users encounter a 404 error page. The following stack trace is recorded in the logs: ERROR Unable to process portlet...

Upgrade to 7.4: DDMFieldUpgradeProcess takes an awfully long time

legacy Troubleshooting

Issue We are upgrading to 7.4 and noticed that the upgrade process is working a lot at DDMFieldUpgradeProcess, this part seems to be taking a very long time Environment upgrade to 7.4 Resolution This is known. It happens...

"Link to URL" parent page can't have a "Link to URL" child page

legacy

Issue After creating a "Link to URL" parent page, the ability to create a "Link to URL" child page is not available. This functionality used to be available, but isn't available anymore. Environment DXP 7.4...

Why High Memory Consumption for Backup Service during Automatic Backup on Liferay Cloud

legacy

Issue When an automatic backup is triggered by the system, the memory utilization (for backup service) is more than 80%. However, the backup service is working fine for both automatic and manual backups. If...

How to improve "idle in transaction" state in PostgreSQL?

legacy Troubleshooting

Issue A user encounters a state where a specific update is not being executed. The system hangs and the specific process cannot finish. Hanging transactions in the database that can only be unblocked if you...

Service Builder: Cannot find symbol *LocalService for referenced entity

legacy Troubleshooting

Issue After targeting a more recent version of the product, you may get a 'cannot find symbol' error for an injected @Reference in your FooLocalServiceBaseImpl class. Something like this: error: cannot find symbol...

Asset Publisher does not update existing Web Content that has been edited and scheduled for future publication

legacy Troubleshooting

Issue When using an Asset Publisher on my Portal, if I make any changes to a existing Web Content and schedule it to be published at some point in the future, my Web Content disappears from my Asset Publisher and only...

How to hide the particular folder from user under document and media

legacy How To

Issue How to hide a particular folder from a particular user in the document and media section. Environment Liferay DXP 7.4 Resolution Follow the steps to achieve this requirement: Navigate to the Control Panel >...

Error "Invalid site key" when using reCAPTCHA v3

legacy Troubleshooting

Issue When configuring reCAPTCHA v3 and testing it on the "Forgot Password" page, the following error message is reported: "ERROR for site owner: Invalid site key". Environment Liferay DXP 7.2+ Resolution Liferay...

Title is not replaced when importing fragment

legacy Troubleshooting

Issue When renaming a fragment that has been previously imported into the environment in a collection and subsequently importing the same collection again, the system indicates a successful import. However, upon...

http.nonProxyHosts property is being neglected

legacy Troubleshooting

Issue You might encounter an issue where you are using a proxy and configured http.nonProxyHosts property, but it seems it is being ignored Environment Liferay 7.0+ Resolution Make sure that you use the right...

Theme elements appear duplicated on embedded pages

legacy Troubleshooting

Issue The header, footer, search bar and other elements appears duplicated on embedded pages. Environment DXP 7.4 Resolution It is possible to edit a page so that only the embedded page is displayed. For this, you...

Data migration by virtual instance

legacy

Issue we'd like to manage a gradual migration from DXP 7.0 to DXP 7.3 Is it possible to define a database per instance on DXP 7.3? Is it possible to migrate data per instance from DXP 7.0 to 7.3 knowing that the data for...

Error: Only known users are allowed to sign in using OpenID Connect.

legacy Troubleshooting

Issue You might encounter an error when using OpenID Connect, and users who are not yet been registered to Liferay are unable to login as they are identified as strangers. The error appears as the...

Images displayed in a fragment lose resolution

legacy Troubleshooting

Issue An image selected in a fragment loses resolution and is displayed with lower quality. Environment Quarterly Release 2023.q3 Resolution The image resolution is adapted to the resolutions defined in Adaptive...

Automatic triggered re-indexing in elastic search

legacy

Issue Most of the time, the Liferay auto-initiated "MlDailyMaintenanceService" job runs daily at midnight. It also corrupted all indexes, as this job deleted some files. Due to the index getting corrupted, no...

Validate the JSON format in WYSIWYG editor of Web content

legacy

Issue When the user creates basic web content and puts JSON inside the rich text, the JSON is used for the navigation menu. Since content contains extensive JSON, it is challenging to add more menu means attributes...

X-Xss-Protection response header is not working in DXP 7.4

legacy

Issue To enable X-Xss-Protection, add the below property in system-ext.properties http.header.secure.x.xss.protection=1; mode=block and restarted the server. But it is not working in the Liferay. Environment...

The code view is visible at the bottom of the content section

legacy Troubleshooting

Issue In the web content, when selecting the 'Code View [</>]' of the content section, the code view won't display, but, if users scroll to the bottom, the code view is visible. Steps to reproduce: 1. Start Liferay...

Form Cannot Save Due to Size

legacy Troubleshooting

Issue When trying to save a large form, the following error is pushed out, "The Page was not displayed because the entity was too large." This is common for environments that are using a V1 Web Application Firewall...

Is SELinux compatible with Liferay DXP 7.4?

legacy

Issue Is SELinux configuration compatible with Liferay DXP 7.4? Environment Liferay DXP 7.4 Running on one of the supported Operating Systems Resolution It is possible to set up SELinux to work with Liferay DXP 7.4 It is up to...

Disabling Guest users from viewing the search page

legacy How To

Issue How do I block access to my search page content from the "Guest" user in my Portal I would like guest users to be able to access public pages but not have permission to search my web contents history Environment...

Lots of "JSONArray text must start with" DEBUG messages in logs, thrown by DDMFormFieldOptionsFactoryImpl

legacy Troubleshooting

Issue "JSONArray text must start with" DEBUG message are written to the logs when some Liferay Forms operations are carried out. 2023-09-14 11:34:05.180 DEBUG [http-nio-8080-exec-40][DDMFormFieldOptionsFactoryImpl:214]...

Highlighting search keyword in Liferay Search

legacy

Issue For complete word search, the highlighting of search keyword is fine but when we are searching for half word search, then it is either not highlighting the keyword (even if the keyword is present) or showing no...

Is it possible to create page templates globally to use them throughout the site?

legacy

Issue When trying to create page templates in the global site, not all the options of this tool are displayed, but when performing the same action on any other site, it does display all the options and works...

Insecure Cross Document Messaging

legacy Troubleshooting

Issue Cross Document Messaging (also known as Web Messaging) introduced the postMessage() method, with which plaintext messages can be sent cross-origin. It consists of two parameters: “message”, and...

Getting the value of an object Entry within Liferay platform

legacy

Issue I see there are two ways to get Data from Liferay Objects ObjectEntryLocalService Rest Api Calling Liferay Api externally outside Liferay platform will be using Rest Api What if I need to get the value of an object...

Actions menu duplicated in Documents and Media portlet after migration from 7.0 to 7.4

legacy Troubleshooting

Issue After an upgrade from 7.0 to 7.4 actions menu (three vertical dots) in Documents and Media portlet is duplicated. Environment Liferay DXP 7.4 Resolution Before the upgrade, in 7.0 some entries in the...

Issue accessing friendly URL containing special characters in upper case

legacy Troubleshooting

Issue After updating the portal from DXP 7.3 U15 to DXP 7.3 U27, we cannot access friendly URLs containing special characters in upper case. We see the following error: The requested resource could not be found...

java.lang.StackOverflowError while deploying Liferay service caused by getSuperLocale

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This error could occur in Liferay PaaS environments,...

ADA Accessibility - I expect Screen Reader focus not to navigate to blank spaces when using the Tab key

legacy Troubleshooting

Issue Expected Result: When using the Tab key to navigate, Screen Reader focus only goes to areas which have visible text or content, not visibly blank spaces. Actual Result: Screen Reader Focus is landing on...

ADA Accessibility - I expect the Tab key focus to be visible for all elements when editing the Home page

legacy Troubleshooting

Issue Expected Result: The keyboard Tab key focus should be clearly visible for all the interactive elements on the page. Actual Result: The keyboard Tab key focus is not visible for all the elements in the main...

Is it possible to assign a site template to an already existing site?

legacy

Issue When we have already created a site, can we assign it a site template? Environment DXP 7.0 + Resolution It is not possible as site templates should be used during site creation. Site Templates serve to...

Data Provider fails to provide data for a text field

legacy Troubleshooting

Issue I am trying to fill a text field using the DDMRestDataProvider and the Autofill Rule. I was inspired by the following article:...

ADA Accessibility - I expect the Home page to be keyboard accessible when zoomed to 400%

legacy Troubleshooting

Issue Expected Result: I expect the Home page to be accessible via keyboard when the page is zoomed in to 400%, and for the left navigation panel to collapse when zoom is applied. Actual Result: The left...

BasePanel class does not have setPortlet method

legacy Troubleshooting

Issue Post Upgrading Liferay DXP 7.2 to DXP 7.4, the user tries to upgrade their custom code which uses the BasePanel class. Below error is encountered while trying to deploy the code The method setPortlet(Portlet)...

ADA Accessibility - I expect the "Search" button to have an accessible and appropriate label

legacy Troubleshooting

Issue Expected Result: I expect the Search buttons to have the correct label and for the Screen Reader to announce it with the following announcement: "Search Button" Actual Result: the Screen Reader is...

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