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The value of "Session Attributes" is not replicated to the other node in cluster

Issue Setup a two nodes Liferay Cluster and set "live.users.enabled=true". Login on node 1 and go to "Control Panel > Users > Monitoring". Remember the Session ID. Go into the detailed session page, there is value for...

Persistent scheduler job is not triggered in a cluster environment

legacy Troubleshooting

Issue In a cluster environment, customized persistent scheduler job is not triggered sometimes. Environment Liferay DXP 7.1 Resolution Make sure the customized persistent scheduler module is deployed on all cluster nodes.,...

Cannot cast org.apache.cxf.transport.http_jetty.continuations.JettyContinuationProviderFactory to org.apache.cxf.transport.http.ContinuationProviderFactory

legacy Troubleshooting

Issue The following error is reported in the log: 2019-04-26 08:31:35.109 WARN [ServerService Thread Pool -- 84][com_liferay_portal_remote_soap_extender_impl:103] Invocation of 'addService' failed....

Disabling the WebDAV URL from Portal through portal-ext.properties

legacy How To

Issue If any of the users in the portal knows the WebDAV URL, they can configure the same at their end and they can manage the Document Libraries from their local machine itself. Hence, how can the WebDAV...

Duplicate Logging in Upgrade to DXP 7.1

legacy Troubleshooting

Issue Upgrade to DXP 7.1 shows duplicate logging during the VerifyProcess steps. For example: 2019-02-26 00:13:25.995 INFO [main][VerifyProcess:65] Verifying...

Failed to link com/sun/xml/messaging/saaj/soap/SOAPDocumentImpl or Could not initialize class org.apache.cxf.helpers.DOMUtils

legacy Troubleshooting

Issue When using JBoss as the application server and having customization to extend Web Service (WS), user may get the following issue: Web Service can not be found. When restarting the server, the following error is...

Can I encrypt / hide database password in portal-ext.properties and tomcat server.xml?

legacy

Issue Is there any way to hide database password in portal-ext.properties and in tomcat server.xml? Environment Liferay DXP 7.0+ Resolution Recommendation: Use environment variables to pass the database password: One of the...

"Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1"?

legacy Troubleshooting

Issue During the upgrade process, you may encounter an error like the following: Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1 Environment Liferay DXP 7.0+ Resolution The...

Missing Marketplace App Functions in the Control Panel

legacy Troubleshooting

Issue After restarting the server, customers have reported that several Marketplace functions normally found in the Control Panel are missing. See screenshot: Environment Liferay DXP 7.x Resolution This is because the...

The portal is not reindexing because the following error: "HTTP/1.1 413 Request Entity Too Large"

legacy Troubleshooting

Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: May 29 12:46:07.767 build-3886 liferay[liferay-5655d97f59-99cjk] [dxp] ERROR...

HTTP/2 protocol in Liferay Cloud

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Does Liferay Cloud support HTTP/2? Environment Liferay...

HTTP/2 Rapid reset attack mitigation in Liferay PaaS (CVE-2023-44487)

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue If you are using HTTP/2, nginx and below tomcat...

java.io.FileNotFoundException after migration to Advanced File System Store

legacy Troubleshooting

Issue We configured the Advanced File System Store and performed the Documents Migration. At the end of the process we see that the directory structure was created, however, the folders are empty. When starting...

java.lang.ClassCastException: class com.liferay.util.axis.SimpleHTTPSender cannot be cast to class org.apache.axis.Handler error when using axis library to call an external web service

legacy Troubleshooting

Issue We have implemented a custom code in an OSGi module that uses the Apache Axis client and is trying to invoke an external SOAP web service. When we try to call the external service, a ClassCastException error is...

java.lang.StringIndexOutOfBoundsException: begin 0, end -1, length 1

legacy Troubleshooting

Issue While upgrading to Liferay DXP 7.4, following errors were observed in the logs: ERROR [http-nio-8080-exec-21][OpenIdConnectSessionValidationFilter:53] java.lang.StringIndexOutOfBoundsException: begin 0, end...

org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class [com.sun.proxy.$Proxy6] java.lang.reflect.UndeclaredThrowableException

legacy Troubleshooting

Issue When setting up Liferay with Oracle 19c, the following errors were encountered during Liferay startup. 2024-02-19 11:39:07.830 INFO [main][ModuleFrameworkImpl:1309] Starting initial bundles 19-Feb-2024...

java.lang.ClassCastException: class javax.mail.Session cannot be cast to class javax.mail.Session error when configuring email delivery using JNDI

legacy Troubleshooting

Issue We have configured email delivery using the application server JNDI mail resource, adding the following property to the portal-ext.properties file mail.session.jndi.name=mail/Session We followed this Liferay...

java.lang.ClassNotFoundException: org.hibernate.proxy.HibernateProxy cannot be found when blob column is used in service builder

legacy Troubleshooting

Issue I use a blob column type in service builder. On deployment i get Caused by: java.lang.ClassNotFoundException: org.hibernate.proxy.HibernateProxy cannot be found Environment 7.4 Resolution Add the followings...

Troubleshooting java.lang.NoClassDefFoundError/java.lang.ClassNotFoundException

legacy Troubleshooting

Issue java.lang.NoClassDefFoundError or java.lang.ClassNotFoundException on portal startup only. Environment Portal containing custom modules including optional dependencies. Resolution Review the deployed...

java.lang.RuntimeException: com.liferay.portal.lpkg.deployer.LPKGVerifyException: LPKG validation failed

legacy Troubleshooting

Issue Why "LPKGVerify RuntimeException" triggers? SEVERE: Exception sending context initialized event to listener instance of class com.liferay.portal.spring.context.PortalContextLoaderListener...

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