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Language override is missing the Export-Import

Issue We would like to use the Export-Import feature for our translations at Control Panel → Language override but we cannot find it. Environment DXP 7.4 Update 1-15 Resolution This feature has been available since...

Error Accessing Notifications in Liferay 7.4

legacy Troubleshooting

Issue User encounters below error when trying to access notifications: WARN [PortalImpl:1013] Redirect URL <URL> is not allowed Steps to reproduce: Navigate to Control Panel->Configuration->System Settings Under...

When a file is not uploaded, the upload field throws a validation error, even if it is not required

legacy Troubleshooting

Issue The form is not submitted correctly Steps to reproduce: 1) Create an object with the text field required 2) Create an object with an upload field NOT REQUIRED 3) Create a new content page 4) Add a Form...

Workflow tasks shows deleted commerce order

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using the 'Minium site template'. 3. Navigate to 'Channel'. Select the single approver workflow for buyer order workflow. 4. Go to the Catalog...

The preview component of the Info Panel shows a broken image preview

legacy Troubleshooting

Issue Invalid preview for non-image files in Info Panel Steps to reproduce: 1) Upload a non-image file to Documents and Media, such as; a PDF file 2) Navigate to the Content Dashboard in Menu > Applications 3)...

Unable to add Product Display Page inside channel

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Navigate to channels. 4. Click on the 'Product Display Pages' tab. 5. Click on the "+" button and add the...

There is no length restriction on the Name and Description of Web Content template

legacy Troubleshooting

Issue Name and Description don't have a length restriction Steps to reproduce: 1) Navigate to Content&Data> Web Content> Templates 2) Create a new Template Observed Behavior: Name and Description don't have length...

Style Book cannot be created or updated after upgrading to Update 4

legacy Troubleshooting

Issue I get the following error message when a new Style Book is created or an existing one is edited: ERROR [http-nio-8080-exec-6][JDBCExceptionReporter:234] Batch entry 0 insert into StyleBookEntryVersion...

Changing the Master Template leads to Error: Your request failed to complete.

legacy Troubleshooting

Issue Changing the master template triggers: “Error: Your request failed to complete.” Error trying to assign an alternate master template to a web content article. Environment DXP 7.4 Resolution This can happen...

Error Reading Image File in Liferay Document Library

legacy Troubleshooting

Issue I am getting the following error in the console log for an unidentified image: ERROR [https-jsse-nio-443-exec-7][ImageImpl:69] Error reading image 54130...

Enabling information about server errors in the JSON response

legacy Troubleshooting

Issue There is no error messages from api json services. How to manage the serialization and access to Json services In Liferay Portal 6.2 or DXP7.0 the server response is serialized and shows information related...

Video added in fragment not autoplaying on first page load

legacy Troubleshooting

Issue A video added through the Video URL fragment on a content page (external URL or Document Library URL) configured as follows: Muted: false Autoplay: true Is not autoplaying on first page load/with...

Displaying and playing video files

legacy Troubleshooting

Issue Looking for a scenario for the video popup displaying and playing video files on video file upload. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution By default, Documents and Media don’t...

How to download the files attached to forms

legacy Troubleshooting

Issue A user with every permissions related with forms is unable to download the attached files Cannot find the download option in the form attached files list. Environment Liferay DXP Resolution These form attached...

Failed to verify signature and/or establish trust using any KeyInfo-derived credentials

legacy Troubleshooting

Issue SAML has abruptly stopped working, and no user can log in. The Liferay console contains the following errors: DEBUG [ajp-nio-172.1.129.26-8080-exec-351][BaseSignatureTrustEngine:200] Attempting to establish...

Issues with downloading a zip file containing special characters

legacy Troubleshooting

Issue When we want to download a "bulk" file (.zip file) from Liferay's Documents and Media and the included content contains any special characters (e.g.: ö, ü, ä etc.), there are different issues depending on...

Portal prints error stacktrace on the browser, disclosing technical information

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating some incorrectly crafted URLs...

Installation of OSGI Modules are skipped during hotfix installation on 7.2 SP6 Bundle

legacy Troubleshooting

Issue It has been reported that when installing a hotfix on an SP-6 bundle, whether it has been upgraded to Fix Pack 18 or not, users encounter a message similar to the one below, which states that certain modules will...

How to exclude precompiled JSP files from the original module when extending modules?

legacy Troubleshooting

Issue After implementing and deploying an extended module, changes in JSP files are not shown. When extending modules, how can I prevent precompiled original JSPs from being included in the resulting JAR? Environment...

Custom event data sent to Analytics Cloud is not shown on the UI

legacy Troubleshooting

Issue Custom event data is sent to Analytics Cloud using Javascript code. When I view the custom events in the workspace, I cannot see them. There is no response in the console tab either. Environment Analytics Cloud...

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