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Emails are not sent and "Email xxxx will be ignored because it is included in mail.send.blacklist" warning is written to log file

legacy Troubleshooting

Issue Emails are not sent and some MailMessageListener warn traces are written to the log file: [liferay/mail-1][MailMessageListener:135] Email test@domain.invalid will be ignored because it is included in...

ClientAbortException is thrown while navigating from one page to another

legacy Troubleshooting

Issue While navigating from one page to another, the following warning messages are thrown. WARN [http-nio-8080-exec-4][PortalImpl:6751] org.apache.catalina.connector.ClientAbortException:...

A StaleObjectStateException is Thrown When Using a Liferay Service

legacy Troubleshooting

Issue After installing Liferay DXP 7.2 Service Pack 1 or Fix Pack 2 a StaleObjectStateException is generated when a customization uses a Liferay service to update or modify data: Caused by:...

How can I include my JSP in a Liferay Blade Servlet?

legacy Troubleshooting

Issue I'd like to include a JSP in the doGet method of my Servlet plugin. The following gives NullPointerException: this.getServletContext().getRequestDispatcher("index.jsp").include(httpServletRequest,...

Overwrite Cache-Control header settings for resources in liferay-web.xml file

legacy Troubleshooting

Issue How can I overwrite the Cache-Control header settings for resources that are served via the /documents/ path? We have tried updating the lifery-web.xml to add a servlet filter for that url-pattern, but the...

DB2 SQL Errors during the database creation

legacy Troubleshooting

Issue There are DB2 SQL errors during the database creation in the server startup, causing messages in the log like the following: 2019-09-19 07:38:30.286 ERROR [main][ReleaseManagerOSGiCommands:93] bundle...

Access denied error message is thrown in the browser with XML format of the rest API

legacy Troubleshooting

Issue After passing the authorization in the HTTP header and while hitting the URL http://localhost:8080/o/greetings/morning, the web service responds to the request with the below error message [XML format] in the...

Portal has upgraded successfully and NullPointerException is thrown with the server startup

legacy Troubleshooting

Issue Successfully upgraded the Liferay portal from 6.2EE to DXP 7.1 GA but the server is not started and thrown the NPE Null pointer Exception: 2019-09-13 01:11:59.750 ERROR [http-nio-8080-exec-1][MainServlet:1225]...

Errors in the log file of the type "Redirect URL is not allowed" and seemingly unrelated symptoms

legacy Troubleshooting

Issue There are traces in the log of this type: 2019-08-27 08:46:42.641 WARN [http-nio-8080-exec-4][PortalImpl:1003] Redirect URL .... is not allowed Additionally, some other issues appear at the same time: Some buttons...

EXT Plugin not deploying

legacy Troubleshooting

Issue EXT Plugin not deploying correctly through the methods presented in the documentation: Deploying an Ext Plugin Environment Liferay DXP 7.1 Resolution Deploy the EXT Plugin to marketplace/override folder...

LCS Activation Page redirect

legacy Troubleshooting

Issue The portal redirects automatically to the LCS Activation Page even with activation tokens deployed. Environment Liferay DXP 7.0+ Resolution Regenerate the LCS tokens, but with "Liferay Instance Activation"...

Calendar Event invitation mail is sent to the user before the approval of event

legacy Troubleshooting

Issue If the workflow is applied for the Calendar Event, the user who is invited to that particular event gets an email invitation even before the approver approves the event. Environment Liferay DXP 7.0...

Retrieving custom cache entity fails with error

legacy Troubleshooting

Issue The custom cache entity we introduced to Liferay is inaccessible. We configured our custom cache in override-liferay-multi-vm-clustered.xml. When trying to access the custom cache entity from scripting console...

Tomcat trimSpaces feature breaks Liferay styling and functionalities

legacy Troubleshooting

Issue When setting trimSpaces in tomcat-9.0.6/conf/web.xml: <init-param> <param-name>trimSpaces</param-name> <param-value>true</param-value> </init-param> some functionalities on the Liferay User Interface...

External images inside OpenOffice/LibreOffice document are not resolved when converted to PDF

legacy Troubleshooting

Issue Upload to Document Library a new OpenOffice document with external link to image. Export the document to PDF. The document is converted to PDF but the image is blank. Environment Liferay DXP 7.0, 7.1,...

Audience Targeting is deployed but unavailable

legacy Troubleshooting

Issue After deploying and restarting, Audience Targeting is not available in site's Configuration > Audience Targeting. Tables corresponding to Audience Targeting are not created. Environment Liferay DXP 7.0, 7.1...

Control Panel App Manager not showing

legacy Troubleshooting

Issue The App Manager section in the control panel is missing. Environment Liferay DXP 7.1, 7.2 Resolution Try this list of steps: Stop the application server. Delete the contents of the...

How can I disable Liferay's xml log file?

legacy Troubleshooting

Issue In {Liferay_Home}/log folder, we can see two different files as below: liferay.2019-08-25.log liferay.2019-08-25.xml We only want "liferay.2019-08-25.log" file and need to disable "xml" file. Environment...

How to resolve AnnotationExceptions encountered during startup when updating 7.0 to de-67+ while using WebSphere

legacy Troubleshooting

Issue Using WebSphere FP 11 as our application server, we are unable to start up a 7.0 deployment after patching to de-67, and are receiving an AnnotationException in the log, as follows: Annotation processing failed...

Guest User can download the attachment from Knowledge Base

legacy Troubleshooting

Issue The guest user can download the attachments present in the Knowledge Base Article 1. Create a Knowledge Base Article add an attachment to that article. 2. Now remove all the guest permission from that article....

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