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Marketplace Doesn't Update Through the Portal

Issue This occurs when trying to update the Marketplace through the portal when using Liferay DXP 7.0 GA1 (de-92). The Marketplace asks for an update, but when clicking on the update button, it does not do...

Getting NullPointerException in LocalizationImpl class during upgrade

legacy Troubleshooting

Issue The following error appears during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. 2022-08-24 06:06:09.974 ERROR [main][LocalizationImpl:896] null java.lang.NullPointerException: null at...

Upgrade to 7.4 fails trying to insert records into table DDMFieldAttribute

legacy Troubleshooting

Issue I am performing an upgrade to 7.4 and it fails with errors like these: com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.BatchUpdateException: Batch...

User Last Login Date Not Updating

legacy Troubleshooting

Issue We're observing that our user's loginDate and lastLoginDate are not updating correctly in the user table. Environment DXP 7.1 DXP 7.2 DXP 7.3 Resolution 1) Set the following portal-ext property: ...

Cluster scheduled job issues with Open ID Connect (OIDC)

legacy Troubleshooting

Issue A known issue related to clustering with environments using Open ID Connect has been identified wherein the number of scheduled jobs may be mismatched on each node. This may cause a performance impact, or a loss of...

Automated backup failure due to Error 408 (Request Timeout)

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have identified an incident where a backup failure may occur on...

No fragment link is shown on pages

legacy Troubleshooting

Issue Fragment editable links only work by default in English Steps to reproduce: 1. Start Liferay DXP-7.4-u22 2. Edit the home page 3. Add language selector to the page 4. Click on the Heading fragment on the home...

Single Approver Workflow is not updated

legacy Troubleshooting

Issue Single Approver is not updated when the User language is not English Steps to Reproduce: 1) Navigate to User Menu > Account Settings 2) Change user language to Deutsch (Deutschland) 3) Navigate to Open Menu >...

ORA-01000: maximum open cursors exceeded

legacy Troubleshooting

Issue The following errors appear for Oracle database users during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. Caused by: com.liferay.portal.kernel.log.LogSanitizerException: java.sql.SQLException:...

'My Workflow Tasks is temporarily unavailable' error message

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a content page. 4. Click on the notification which...

Wildcards are not considered in site administration menus' search bar

legacy Troubleshooting

Issue When searching for a document in e.g. the Documents and Media tab the search functionality doesn't return the document if its name contains underscores. We have a document named 'Qwe_Rtz_Uio.txt'...

Method "themeDisplay.getScopeGroupId()" executed within a Widget Page Template does not retrieve the site's groupId

legacy Troubleshooting

Issue Given a Widget Page Template, when we use the themeDisplay.getScopeGroupId() method from a Freemarker template to try to retrieve the groupId from the original site, a different groupId will be retrieved. Would...

A "processAction method not implemented" error is shown in the log

legacy Troubleshooting

Issue Many processAction method not implemented errors are thrown in the server log: ERROR [http-nio-8080-exec-1][PortletServlet:117] null javax.portlet.PortletException: javax.portlet.PortletException: processAction...

Complete page content is not visible while clicking on search result

legacy Troubleshooting

Issue Step to Reproduce: 1. Spin a Liferay DXP 7.4 u31. 2. Create one blank page named demo. 3. Place Asset Publisher on the newly created page. 4. Open the configuration of Asser Publisher by clicking on the Action...

Adding custom jar in module project as it gets remove after gradle refresh.

legacy Troubleshooting

Issue The custom jar is getting removed after the Gradle refresh. Environment Liferay DXP 7.0 and above Resolution Create a folder libs inside the module project and place the custom jar in it and add the below code in...

Field Reference value not getting applied to the web content

legacy Troubleshooting

Issue When attempting to update the Field Reference value within created web content a generically named value is displayed instead of the value manually added. Environment DXP 7.4 Resolution To resolve this...

Blogs With Images Load Slowly and Eventually Time Out

legacy Troubleshooting

Issue When I try to navigate to a blog post that contains images, it loads very slowly and eventually times out. Images were copy/pasted from a local computer into the blog post (rather than being uploaded...

User's aren't seeing the correct experience associated with their segment

legacy Troubleshooting

Issue When I create (and prioritize) an experience based on a new segment, the users associated with that segment aren't able to see it. Environment DXP 7.3 Resolution It is expected that SegmentsEntryRel doesn't...

Liferay slows down while discarding Publication conflicts

legacy Troubleshooting

Issue When I attempt to discard conflicts from a publication, Liferay slows down and eventually times out. Environment DXP 7.3 DXP 7.4 Resolution This issue is resolved by LPS-162683. Open a Help Center ticket to...

getSearchHits() API method does not take the start value in consideration

legacy Troubleshooting

Issue I am using search API (as per article https://help.liferay.com/hc/en-us/articles/360029046411-Building-Search-Queries-and-Filters) and noticed that the size of the list returned by the SearchResponse.getSearchHits()...

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