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Broken pipe message in the log when opening Liferay for the first time

Issue Opening Liferay in the browser after removing the osgi/state folder (due to patching best practices) shows the following error message in the log: 2020-04-01 03:54:29.581 ERROR...

Alter published Object on Oracle DB

legacy Troubleshooting

Issue Once an object has been published, it's not possible to alter the object when using Oracle DB. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a...

Asset Libraries throw warnings after upgrade from DXP 7.3

legacy Troubleshooting

Issue During or after upgrade from DXP 7.3 the following output is visible in the log: WARN [Portal Dependency Manager Component Executor--1][BasePortletIdUpgradeProcess:511] null...

Can I change the permission for Liferay logs?

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Unable to set company logo

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > Instance Settings > Instance Configuration > Appearance. 3. Set a custom company logo. 4. Click Save. Expected...

"Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error while server restart

legacy Troubleshooting

Issue "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error has been observed while server restart. Environment Liferay DXP 7.2 Resolution If you have a cluster setup and you have restarted one of...

Column publishDate Liferay upgrade error

legacy Troubleshooting

Issue When upgrading Liferay the error "Column publishDate does not exist in table Layout" appears. Environment DXP 7.0 DXP 7.3 Resolution To resolve this behavior, open a help center ticket to request a hotfix...

Attribute in portlet session cannot be found from theme

legacy Troubleshooting

Issue Set an attribute in a portlet's session, like this: @Override public void render( RenderRequest renderRequest, RenderResponse renderResponse) throws IOException, PortletException { HttpServletRequest...

Why is the User-ID counter decreasing in a cluster system?

legacy Troubleshooting

Issue At new user creation the User-ID counter is decreasing in a cluster system. This can be a problem when using Service Builder. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP...

If you change the screen name in the API, the My Dashboard URL is not changed.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Custom service does not work using API JSON

legacy Troubleshooting

Issue We developed a custom service using service builder. The service method receives a string as parameter. We access it through JSON API. When the string length is short (some hundred of kilobytes), the service...

Web Content does not appear in Web Content Display after upgrade

legacy Troubleshooting

Issue After upgrading Liferay from an older version to a newer version, web content that was created with the older version is not showing up in the Web Content Display Widget as an option to be selected. Environment...

ClassNotFoundException when deploying a custom WAR portlet module in the folder deploy

legacy Troubleshooting

Issue Errors like the following one appear when deploying a custom WAR module in the deploy folder: ERROR [fileinstall-directory-watcher][HotDeployImpl:213] com.liferay.portal.kernel.deploy.hot.HotDeployException:...

Elements are Missing from my JDBC_Ping Clustered Environment

legacy Troubleshooting

Issue Elements are missing from my JDBC_Ping clustered environment, and I'm seeing Unsupported template manager ftl errors in the logs. When I disable clustering, the elements are all present. Environment DXP 7.2...

Is using MySQL 5.6 with collation CHARACTER SET utf8mb3 recommended?

legacy Troubleshooting

Issue Using Liferay 7.0 with MySQL 5.6 with collation CHARACTER SET utf8mb3 has certain limitations. Environment Liferay 7.0 Resolution By default, Liferay creates database tables in MySQL 5.6 with utf8mb3...

sun.reflect.Reflection.getCallerClass Warning message during portal startup

legacy Troubleshooting

Issue You might encounter the following error message during portal startup if you use Java 11: WARNING: sun.reflect.Reflection.getCallerClass is not supported. This will impact performance. Environment DXP 7.0+ ...

Redirect URL not working in DXP 7.4

legacy Troubleshooting

Issue Redirect URL is not working in DXP 7.4 Back Button doesn't work in a DXP 7.4 environment with redirects configured. Environment DXP 7.4 Resolution redirect.url.security.modehas been removed in DXP 7.4 from...

module.framework.system.packages.extra Moved From portal.properties to system.properties

legacy Troubleshooting

Issue After attempting an upgrade to DXP 7.4 Update 49 we are experiencing issues that suggest the below property may have been deprecated or moved. module.framework.system.packages.extra=/ Environment DXP 7.4 Update...

NullPointerException in com.liferay.layout.page.template.service when upgrading from 7.0

legacy Troubleshooting

Issue Following error appears when upgrading from 7.0 to 7.4 if page template has no name: Caused by: java.lang.NullPointerException at...

TemplatePortletPreferences.reset() is not available

legacy Troubleshooting

Issue A Web Content Template from previous versions with the following code is rendered: <#assign journalArticlePreferencesMap = { "portletSetupPortletDecoratorId": "barebone", "groupId": "54321", "articleId":...

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