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Angular custom element Client Extension does not load on SPA navigation

Issue Create and deploy an Angular custom element Client Extension, for example: liferay-sample-custom-element-3 . Drag the custom element into a page and navigate with Single Page Application enabled:...

How to resolve Iframe requesting authentication multiple times in a clustered environment

legacy Troubleshooting

Issue After including an iframe link in a 3rd party application for our clustered Liferay environment (and already setting the appropriate X-Frame-Options), users are experiencing repeated authentication prompts even...

Unable to re-enable Analytics Cloud in Production after disabling the connection in a lower environment with Production backup data

legacy Troubleshooting

Issue In a testing scenario in which Production backup data is imported to a lower environment and Analytics Cloud is disabled via the UI in the lower environment, you may observe that the connection gets disabled in...

No item selector views found for ddmuserpersonalfolder

legacy Troubleshooting

Issue A logged in user tries to upload a document through a Form's Upload Field (D&M). When he clicks on the selector it does not open any and an error is shown. You can observe the following warn in the...

DeepL Auto-Translation Error from English (en-US) to German (de-DE)

legacy Troubleshooting

Issue When using the DeepL Translator integration in Liferay 2024q2.0, an error occurs while attempting to auto-translate web content from English (en-US) to German (de-DE), despite German being a supported language in...

JAX-RS web services return error 404 after upgrade DXP 7.3 from u19 to u36

legacy Troubleshooting

Issue We have 2 JAX-RS web services that work well with DXP 7.3 u19. We upgrade recently to u36, then the 2 JAX-RS web services do not work anymore. . In the API Explorer we can see our Rest Application with the api and...

It is not possible to switch between options using Incompatible in Bundle product relations

legacy Troubleshooting

Issue We added two bundle options for a product (i.e. myProduct) and between the products of each option we defined some Incompatible in Bundle product relations. If we open myProduct details and select an option...

Remove Orphan Widgets on Multiple Pages

legacy Troubleshooting

Issue We are running on Liferay 7.4 Q1.7 and we are encountering some issues caused by orphan widgets. I understand that we can delete orphan widgets on a page level but is there any way we can clear orphan widgets for...

Categories Filter does not display categories in correct alphabetical order

legacy Troubleshooting

Issue Issue 1: Some categories in your language having accents or other language-specific characters are not correctly ordered. For example: Abierto Cerrado Árbol (should be at second place) Issue 2:...

Unable to get OpenID Connect's link to work after upgrading to a Quarterly Release

legacy Troubleshooting

Issue After upgrading to Quarterly Release 2023.Q3.4 from DXP 7.3, we've found that OpenID Connect is no longer working. The button is no longer populating within the UI even after enabling it using this article:...

role "Site member" is being activated by default in the permission selector

legacy Troubleshooting

Issue When administrators create a folder or document in the Document Library, Liferay automatically assigns Guest permissions to the created item. However, when non-administrator users perform the...

This server is not compatible with Liferay Sync

legacy Troubleshooting

Issue Unable to connect to Liferay Sync using Liferay Sync Connector 6.0.0. There were no errors visible in the Liferay logs, but upon reviewing the Liferay Sync client application logs, the following...

Error saving images in a custom structure after add a translation

legacy Troubleshooting

Issue A client encountered an error when using the 2024.Q2.(4+) versions while attempting to save a Journal article with translations using a custom structure. The issue could not be reproduced in the...

Form container is not visible for a custom role

legacy Troubleshooting

Issue When editing a page in Liferay that involves dragging fragments, some users may notice that the container fragment is not visible. However, when logged in as an admin, the fragment appears...

Cannot access .zip file error occurs when installing a hotfix with Patching Tool

legacy Troubleshooting

Issue When I try to install a hotfix in my environment I get the following error: Installing hotfix-3... Cannot access .zip file: ../osgi/portal/com.liferay.portal.zip.jar: java.nio.file.NoSuchFileException:...

Error 406 No locales match the accepted languages

legacy Troubleshooting

Issue When creating web content using POST, PUT, or PATCH API requests, an Error 406 is returned if no locales match the accepted languages: { "status": "NOT_ACCEPTABLE", "title": "No locales match the accepted...

CAPTCHA does not work for Guest users on forms

legacy Troubleshooting

Issue When enabling CAPTCHA on my forms, Guest users are unable to submit the form. Environment DXP Quarterly Release 2023.Q3.4 (or earlier version) DXP 7.4 Resolution This behavior is a known error in the Product and...

Liferay-ui: icon-menu does not collapse when clicking on another Action menu

legacy Troubleshooting

Issue When clicking on an Action menu and then clicking on another right after, the previous Action menu does not collapse, making the first one overlap the others. Environment 2024.Q1.1+ Resolution This...

Permissions missing after switching from SaaS to PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The project has been switched over from a SaaS to a PaaS...

Workflow Metrics display only in UTC

legacy Troubleshooting

Issue When viewing the “dateCreated” timestamps in the Workflow Metrics view, the timestamps are always rendered in UTC rather than the user’s time zone. Environment Liferay DXP 7.4 Resolution The observed behavior...

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