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There are repeated languages that can't be modified in the Localization settings

Issue The default language for the site is shown repeated several times in the column of Current languages in Site Settings > Localization > Languages. It can also happen for the instance in Instance Settings >...

Resolving 401 Errors When Using Authorization Bearer Tokens in RestBuilder APIs

legacy Troubleshooting

Issue When making calls to a REST API service created with RestBuilder that includes the Authorization Bearer token header, the responses often return a 401 Unauthorized status. However, when the same service is...

How to overcome BOMs pointing to wrong JARs?

legacy Troubleshooting

Issue When compiling our custom code, we encounter issues where our OSGi modules fail to start due to unresolved references to the Liferay packages. For instance, the following error is thrown:...

Unknown system variable 'tx_isolation'

legacy Troubleshooting

Issue After update database service to MySQL 8 in PaaS Liferay can not connect to database due to unknown system variable 'tx_isolation' error. [dxp] WARN [main][PoolBase:452] HikariPool-1 - Default...

Back Button is Unresponsive After Opening a Notification

legacy Troubleshooting

Issue After opening a notification, I'm unable to return to the previous page by using the back button. The back button is unresponsive if I'm viewing a notification. Return button does not work when...

Google Drive authentication randomly fails in a multi-node cloud environment

legacy Troubleshooting

Issue Google Drive authentication usually works correctly, but sometimes it randomly fails with java.lang.IllegalStateException: Authorization oAuth2State not initialized errors in the logs. Google Drive was...

Slow Content Search with SearchUtil API

legacy Troubleshooting

Issue In 7.4 q2.12, searching using SearchUtil API is taking upwards of 3-4 minutes when the expected response is in milliseconds. Environment 7.4 2024.q2.12 Resolution Do one of the following: Upgrade to...

400 Bad Response When Filtering Using the API on Custom Fields

legacy Troubleshooting

Issue When filtering using the API on a custom field of type "long integer" (for example: customID eq '123'), I get a bad request response; but when I use the same syntax on an out-of-the-box field with type "long...

Users are redirected to home page on SAML sign-in in a clustered environment

legacy Troubleshooting

Issue Users are sometimes redirected to the home page on login rather than their page of entry. The environment is clustered with SAML authentication, and the property auth.forward.by.last.path is set to true....

"Current license is non-compliant for [security]" error is shown in the log

legacy Troubleshooting

Issue We tried to restart the Liferay server but the server is not able to start properly, there is an error in the log: ERROR [localhost-1][com_liferay_portal_search:103]...

"Cannot use import statement outside a module" JS error with a custom form field type

legacy Troubleshooting

Issue After creating a new form field type (e.g. blade create -t form-field ...) or upgrading a custom form field type to a newer version, a JavaScript error is displayed in the console when dragging...

Style books error ORA-00904: "MVCCVERSION": invalid identifier_

legacy Troubleshooting

Issue When attempting to create or import a Style Book, the following error appears in the logs: ORA-00904: "MVCCVERSION": invalid identifier. Environment DXP 7.3 SP3 DXP 7.4 Update 4 Resolution This...

High CPU and memory use with stacktraces associated to password encryption

legacy Troubleshooting

Issue The environment starts using a large amount of CPU and also memory. Reviewing thread dumps taking during that time, there are many threads associated to PBKDF2PasswordEncryptor.encrypt, such as:...

Re-enabling CCR, errors appear indicating that an open index with the same name already existed

legacy Troubleshooting

Issue In a CCR scenario where the leader cluster is down and the system continues operating by reading and writing to the follower after disabling CCR, an HTTP/1.1 500 Internal Server Error occurs when attempting...

Missing 'Dynamic Data Mapping Structure' references during LAR import due to FieldSet usage in a structure

legacy Troubleshooting

Issue We encountered an error while importing a site from the production environment into the development environment: There are missing references that could not be found in the Live Environment. Please publish again to...

Unable to access the REST API from browser with other languages

legacy Troubleshooting

Issue Not able to access Headless API from a browser with different language than the one available in the website. Environment Liferay 2023.q4 Liferay 2024.q1 Resolution This is a known issue and fixed by: LPD-20528...

Categories translated to a new language do not show the updated language despite setting the language in Account Settings

legacy Troubleshooting

Issue We've found that when using the 'Multi Column Layout' widget template and setting the Language section on a category filter to French (ex: fr_Fr) it reverts back to 'en_US'. This occurs even when the Account...

A/B Test data is not displayed on Analytics Cloud

legacy Troubleshooting

Issue After setting up A/B testing for a Liferay instance in Analytics Cloud, the test results do not show up, however, other navigation data is displayed. Environment Analytics Cloud Resolution There are a few...

A/B Testing - What are the conditions to declare the winner?

legacy Troubleshooting

Issue In conducting A/B testing, all the tests were run in anonymous sessions, ensuring that each session was isolated by closing the incognito tab between tests. I experimented with both anonymous and non-anonymous...

No item selector views found for ddmuserpersonalfolder

legacy Troubleshooting

Issue A logged in user tries to upload a document through a Form's Upload Field (D&M). When he clicks on the selector it does not open any and an error is shown. You can observe the following warn in the...

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