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Issue There is a staging initialization failure within the console when local staging is on. Steps to reproduce: Publishing > Staging > Toggle Local Staging On Navigate to the Home Page and check the console within...

How to create Web Content with large images from text file?

legacy Troubleshooting

Issue Copy-pasting large images from text file prevents the Web Content from being published, although it appears correctly in the editor. Environment Liferay DXP 7.4 Resolution When images are copy-pasted...

How to preserve the structureId and formId during export/import to avoid mismatches between environments?

legacy Troubleshooting

Issue When we export/import web content articles and forms, their IDs sometimes change. How to preserve the structureId and formId during export/import to avoid mismatches between environments? Environment...

Handling an excess number of User Notifications

legacy Troubleshooting

Issue As my Liferay system sends out User Notifications over time, the UserNotificationEvent table accumulates many records quickly. I would like to schedule the cleanup of old User Notifications, so that the...

Email Settings not resetting completely from Instance Settings

legacy Troubleshooting

Issue If a user wants to reset Mail Settings from Instance Settings, it is not resetting completely Environment SaaS Resolution Open a Help Center ticket to have Support manage the environment Additional...

Using Required for system configurations.

legacy Troubleshooting

Issue We would like to add required = true configuration to our system configuration. Upon requesting the data through a groovy script the string returns empty when required = true is set. Environment DXP 7.4+...

If Form entries are saved into an Object, email notification about Form submission is not sent

legacy Troubleshooting

Issue We have created an Object and a Form. We save Form entries into the Object. When a Guest user submits the form, the notification is not sent out. We are getting the following error in the logs: ERROR...

Liferay instance node going into hang mode - Failed to validate connection

legacy Troubleshooting

Issue Liferay instance node goes into hang mode and the following error appears: HikariPool-1 - Failed to validate connection ... (This connection has been closed.) ... Possibly consider using a...

Vulnerabilities reported in classes generated by Liferay Service Builder

legacy Troubleshooting

Issue While performing security scans, there are vulnerabilities found in custom classes that are generated by Liferay Service Builder. Environment Liferay DXP 7.4 Resolution Sometimes, these warnings are...

Updating Custom Account Entry Fields Fails for Person Accounts with a Specific Role

legacy Troubleshooting

Issue 'users do not have permission' exception is showing when trying to update the same custom field on Person type accounts. Steps to reproduce: 1. Start a clean 2024.q1.1 bundle 2. Navigate to configuration >...

Updates are not visible without a page refresh

legacy Troubleshooting

Issue After editing and publishing a fragment or page, the changes are not immediately visible, but a similar behavior could be reproduced in other ways. A manual page refresh is required to see the...

"HTTP Status 400 – Bad Request" error occured when Updating Blogs' Custom Friendly URL

legacy Troubleshooting

Issue While updating the "Blogs" custom-friendly URL from "/liferay-blog" to "test-blogs/liferay-blogs," an HTTP Status 400 - Bad Request error appears on the UI. (A video demonstrating the issue has been attached.)...

Form Container does not display relationship field for parent object

legacy Troubleshooting

Issue I have an object A with a one-to-many relationship to object B. When I add a Form Container to a page and map it to object A, I cannot select the related object B entries. Environment Liferay DXP 7.4+ Resolution...

Knowledge Base Section Widget does not displaying the current version of Knowledge Base Article

legacy Troubleshooting

Issue When displaying Knowledge Base Articles using a Knowledge Base Section widget, once an article is edited, the displayed content will not reflect the changes made This behavior is reproducible when the Knowledge...

Brave Browser Issues

legacy Troubleshooting

Issue I am experiencing an issue in Liferay, that is only reproducible in Brave browser, but not reproducible in Chrome, Firefox, Safari, or Edge. Environment Quarterly Releases Resolution The Compatibility...

Tomcat Vulnerabilities CVE-2024-50379 and CVE-2024-56337 in Liferay DXP

legacy Troubleshooting

Issue Vulnerability for Tomcat discovered after moving to Liferay DXP 7.4. How to remediate Apache Tomcat 9 Remote Code Execution (RCE) Via Write Enabled Default Servlet Vulnerability (CVE-2024-50379) and...

Enabling ElasticSearch Sidecar logs

legacy Troubleshooting

Issue I would like to raise the log levels for ElasticSearch Sidecar The folder [liferay-home]/elasticsearch-sidecar/7.x.x/logs does not contain any log files Environment Quarterly Releases Resolution The...

Received "java.lang.IllegalArgumentException: Unsupported class file major version 65" when using JDK 21

legacy Troubleshooting

Issue I encountered the following error when compiling my custom JSON Webservice Module with JDK 21. exception "Unsupported class file major version 65" throwable "java.lang.IllegalArgumentException:...

'Error: Please enter content with valid content size no larger than 1 MB' when using Liferay Forms

legacy Troubleshooting

Issue When I am saving a form with a large amount of data, I get the following error: Error: Please enter content with valid content size no larger than 1 MB. Environment Liferay Quarterly Releases Resolution...

Certificate Renewal Failing with 403 Error on Liferay PaaS

legacy Troubleshooting

Issue When attempting to renew the SSL certificate generated by Let’s Encrypt, the process fails with multiple 403 (Forbidden) errors. The error messages suggest a security restriction that is preventing the...

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