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Can not install a hotfix due to folder permission errors

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Can not install a hotfix due to folder permission...

JSP fragments modules do not get Resolved after being deployed

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue JSP fragment modules don't get Resolved after being...

Can not connect to an external service using port 25

legacy Troubleshooting

Issue It is not possible to establish a connection to an external service from Liferay Cloud using the port 25, commonly used for email sending/receiving purposes. Environment Liferay Cloud Resolution Port 25...

Liferay DXP cannot be started correctly due to "Unable to initialize Elasticsearch cluster" errors

legacy Troubleshooting

Issue The server can not be started correctly with ES errors like the following: 2020-06-05 06:45:41.596 ERROR [Framework Event Dispatcher: Equinox Container: 2a6f419e-c609-4e73-a180-4e901fcc9b18][Framework:93]...

Form embedded in web content template is disabled, not working

legacy Troubleshooting

Issue 1. Create a new Form: Add 3 text fields: Firstname, Lastname, Email. 1 'Select From List' field for Nationality (e.g Indian, Saudi Citizen), and an Upload field named Upload CV. 2. Create a Web Content Structure...

"Invalid attempt to spread non-iterable instance" error when saving Instance Settings

legacy Troubleshooting

Issue When working on a Liferay instance fronted by a web server, customers may experience the inability to save any changes in the Control Panel > Instance Settings sections. The attempt to save will fail with...

Folder option is not working for the link in selected text style toolbar on the page fragments

legacy Troubleshooting

Issue In the content page, while trying to add the link for the text in the paragraph component by editing it, the folder option is not working in the toolbar. Steps to reproduce the behavior: In [vanilla bundle DXP...

Admin is unable to Impersonate User with NoSuchGroupException

legacy Troubleshooting

Issue The Admin is unable to impersonate certain user with the following error: NoSuchGroupException: No Group exists with the key {companyId=20155, classNameId=20005, classPK=20555} Environment Liferay Portal 6.2...

Where to find the add friend option in the summary portlet?

legacy Troubleshooting

Issue All portlets of social networking are displayed under the social tab. But with a summary portlet, the add as a friend button option is not displayed or not available. Steps to replicate the reported behavior:...

Pagination drop down count in Asset Publisher Portlet

legacy Troubleshooting

Issue The number of pages that are shown in the pagination drop down menu for the Asset Publisher portlet is not the total number of pages that exist on that site. For example, if there are 30 pages total, it only...

Cannot save identical content in localization of a field

legacy Troubleshooting

Issue Users cannot save identical content in the localization of a field. Steps are as follows: Create an article using the basic web content structure Write "Test" in the content field and publish Add a translation...

Cannot generate any build from a Github commit after upgrading Jenkins image to 3.2.0 or higher

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue It is not possible to generate any build from a...

Important pointers and configurations for the scheduled web content

legacy Troubleshooting

Issue The web content is not published based on the scheduled date and time. Concern about the behavior to check how it works Steps to reproduce: Started the DXP 7.0 vanilla bundle Create new web content by...

License files containing '-ext' will result in error

legacy Troubleshooting

Issue When deploying a license XML file which contains the string '-ext', an error will appear showing the following: 12:28:30,346 INFO [com.liferay.portal.kernel.deploy.auto.AutoDeployScanner][BaseDeployer:863] Deploying...

Resolve the error "Load timeout for modules..."

legacy Troubleshooting

Issue I wanted to publish the comment to reply to a thread inside the category of the message board but it failed when my internet connection was slow. I also observed an error "Load timeout for modules..." in the...

Form data is not captured when using Liferay Form embedded in the external Website

legacy Troubleshooting

Issue After embedding Liferay form in the external website (for example, a plain HTML website), the form data is not captured after submitted successfully. Environment Liferay DXP 7.1 Resolution One possible reason for...

Startup failure due to com.liferay.portal.kernel.exception.NoSuchRoleException: No Role exists with the key {companyId=0, name=Owner}

legacy Troubleshooting

Issue A scenario has been reported where the startup process will fail, and an error message indicating "No Role exists with the key {companyId=0, name=Owner}" or similar as in the following stack trace will be thrown:...

I cannot import a LAR file through the widget's Export/Import menu

legacy Troubleshooting

Issue I have a LAR file that was exported from the portal instance (for example: Wiki_Admin-202004081110.portlet.lar) I navigate to the page where the Wiki widget is located and select the Export/Import option in the...

Could not resolve module - Unresolved requirement error

legacy Troubleshooting

Issue Getting below error while deploying the ext module in the Liferay instance org.osgi.framework.BundleException: Could not resolve module: com.liferay.journal.service [1099]_ Unresolved requirement:...

Custom Facet does not work with custom field (expando) created as 'searchable as keyword'

legacy Troubleshooting

Issue Create a custom field for Web Content Articles name: mycustomfield type: text area set it 'searchable as keyword' Create a web content article and populate mycustomfield with any string (abc) call...

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