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Issue Invalid CSRF Token warnings appear in the logs, if portlet.url.anchor.enable=true is set in portal-ext.properties. User 20127 is not allowed to access URL http://localhost:8080/web/guest/home and...

Can not change virtual host from an existing virtual instance

legacy Troubleshooting

Issue After editing the virtual host field from an existing virtual instance, the new value suddenly disappears after clicking on Save button. Environment Liferay DXP 7.2, fix pack dxp-5 or higher Resolution...

How to Resolve Commas Automatically Inserted Into Web Content When Using the Integer Structure

legacy Troubleshooting

Issue When editing previously published web content which was made using the integer structure, commas are automatically inserted into the integers. This prevents the content from publishing. Environment Liferay...

Cannot deploy themes using the `themes` folder

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Your themes (.war files) on the themes folder are not...

Unable to import User Groups from LDAP containing a comma "," or an asterisk "*"

legacy Troubleshooting

Issue Receiving the following error when trying to import User Groups from LDAP containing a comma "," or an asterisk "*": 2020-06-04 08:23:50.268 WARN [main][LDAPUserImporterImpl:1165] Unable to create user group...

Web Content validation is not working on mandatory field

legacy Troubleshooting

Issue Web Content validation is not working on the mandatory field. Steps are as follows: 1. Create a new Web Content structure with an Image field. 2. For Image field: change "Required" & "Repeatable" to Yes. 3. Create...

Content is not visible after an upgrade

legacy Troubleshooting

Issue After our migration (upgrading to a newer version of Liferay) we cannot see our pages / web contents / templates When we create a new one, we see it gets created in the database but we don't see it...

Cannot import an individual page template

legacy Troubleshooting

Issue We have exported a page template through the template's context menu -> Export When we try to import it to another page templates, it fails and throws the below error: Please import a LAR file of...

External Elasticsearch server is not available and control panel is inaccessible

legacy Troubleshooting

Issue The external Elasticsearch server configured for Liferay DXP is no longer available Liferay cannot be set to use the embedded Elasticsearch server because the Control Panel is showing a blank...

Why does it take so long to save a Web Content article?

legacy Troubleshooting

Issue When we try to Publish (save) a Web Content article it takes several minutes. Environment Liferay DXP 7.2 Resolution By default when a Web Content article is saved within Liferay DXP 7.2 all versions of the...

On slow networks, the browser's console throws "A require() call has failed but no failure handler was provided" at frontend-js-spa-web@/liferay/init.es

legacy Troubleshooting

Issue Administrators may run their Liferay DEV instances on slow networks due to different reasons. In those cases, several issues will be observed: - Buttons unresponsive - Forms not showing data from the...

How to set an absolute path in an OSGi .config file for a directory on a shared network drive

legacy Troubleshooting

Issue We are attempting to use a Document Library directory "External_Library" on a shared network drive, but cannot determine how to use an absolute path instead of a relative path; during startup, a relative path...

nodejs download fails due to invalid link

legacy Troubleshooting

Issue Customers may encounter failures using Gradle v.4 + Workspace. Here is the relevant stacktrace exception: > Task :downloadNode FAILED Trying to download...

If a user is created under an organization, a user who does not have permission to change roles can control roles.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

The /dtd/ folder of the war with sensitive information is exposed when deploying a portal on Weblogic 12c R2

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these...

404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page

legacy Troubleshooting

Issue Getting a 404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page. Environment Liferay DXP 7.2 Resolution The module for "com.liferay.saml.opensaml.integration" can be...

Stuck reindex: How to check the progress of a reindex process and remove blocked BackgroundTask and Lock records

legacy Troubleshooting

Symptom Sometimes a reindex will take a long time and seem like nothing is happening. You simply see the reindex icon in the Control Panel bar and/or the percentage does not change. Environment DXP 7.4 DXP 7.3 DXP...

Can not generate a build from Bitbucket due to status 401 (unauthorised) error on Jenkins service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After trying to integrate your Bitbucket repository,...

Commerce guest checkout: country and region drop-downs show "undefined"

legacy Troubleshooting

Issue When I checkout an order as a guest, on the checkout page the Country and Region drop-downs are wrongly populated, showing "undefined" for every country/region name Environment Commerce 2.1.1 DXP 7.1 Resolution The...

Can not associate an User Segment to a Content set

legacy Troubleshooting

Issue In Site management > Content & Data > Collections > Add a new manual selection > Add a new personalized variation, it is not possible to select a User segment from the list after changing the number of...

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