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Issue A navigation menu cannot be deleted by the user. On a clean instance, the issue can be reproduced with the provided user's database. Steps To Reproduce: (i) Restore the attached DB to a Liferay 7.2 fix pack...

Drop-down fields "Choose an Option" are displayed when the user has not selected one of the options in the list yet. Even though the selected language is Greek, it still displays "Choose an Option" instead of the Greek translation.

legacy Troubleshooting

Issue Set the default language to Greek in Control Panel -> Configuration -> Instance setting (set only 2 current languages: English and Greek) Create a form with a 'Select from List' field with some options and mark...

Media on products are not visible with view permission

legacy Troubleshooting

Issue Unable to view media on product with view permission. Steps to reproduce 1. Create a role named "Merchant1" and a user "merchant1@gmail.com" who has role merchant1 (PFA the list of permissions for this...

"The requested resource could not be found" in Activities portlet

legacy Troubleshooting

Issue "The requested resource could not be found" while accessing the file and folder under the Activities portlet. Environment Liferay DXP 7.1, 7.2 Resolution Liferay's OOTB Activities portlet provides...

Compile with CI when code requires of external library in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to compile code using CI service the...

Known Behavior: Let's Encrypt certificate errors observed by users on old operating systems after Sep. 30, 2021

legacy Troubleshooting

Issue Since October 2021, some of our Liferay Cloud end users with versions of operating systems that have reached end-of-life (macOS (10.12.1 and below), Windows (XP SP3 and below), iOS (10 and below), etc.) are...

$reserved-article-url-title.data doesn't provide i18n friendly URL

legacy Troubleshooting

Issue If you have a content with different friendly URLs per language, when trying to retrieve those friendly URL via velocity template, $reserved-article-url-title.data doesn't provide internationalized URL....

Friendly URL is not being generated if the web content shares same title in two locale.

legacy Troubleshooting

Issue Create a Basic web document. Name it as "ABC" and publish it. Now changes the language from en-US(English) to es-ES(Spanish) with the help of the language portlet present before the title field and again name it...

After upgrading from GA1, the Analytics Cloud option is no longer available in the DXP UI

legacy Troubleshooting

Issue After upgrading the environment from GA1 to SP1(fix pack 1) as per the guidelines, the Analytics cloud option is not available in Control Panel > Instance Settings ('Analytics Cloud' does not appear in the...

I cannot download the vCard from another user

legacy Troubleshooting

Issue The Contacts Center Widget allows users to export the user’s vCard and save it as a VCF file. vCard is a file format standard for electronic business cards. If a regular user clicks on the vCard from...

Warning Duplicate column name 'scriptRequiredContexts'

legacy Troubleshooting

Issue When upgrading from Liferay Portal 6.2 EE to Liferay DXP 7.2 this warning is shown in the logs. WARN [main][BaseDB:541] Duplicate column name 'scriptRequiredContexts': alter table KaleoAction add...

How to resolve "Unable to validate referenced file entry" UI errors preventing Web Content from being updated

legacy Troubleshooting

Issue When trying to update a previously published web content article, clicking the Publish button results in an error message in the UI like the following: Error: Unable to validate referenced file entry because it...

DevTools failed to load SourceMap: Could not load content for popper.min.js.map on Chrome browser

legacy Troubleshooting

Issue While using a production instance of Liferay, the below warning will appear in the Chrome console: DevTools failed to load SourceMap: Could not load content for...

How to configure validation directives in AntiSamy

legacy Troubleshooting

Issue When trying to import content between sites, i.e. knowledge base, a validation error arises: An unexpected error occurred with the publication process. Please check your portal and publishing configuration....

Liferay is unable to find a PostgreSQL database after restoring it from a dump or backup

legacy Troubleshooting

Issue Liferay is unable to find a PostgreSQL database after restoring it from a dump or backup Liferay appears to be creating new data when connected to the restored PostgreSQL database A blank (i.e., default Liferay) site...

Deploying Liferay SAML Connector in Liferay SaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After deploying the SAML connector plugin from...

RSS Publisher portlet on Widget Pages can be refreshed by guest users

legacy Troubleshooting

Issue RSS Publisher portlet on Widget Pages can be refreshed by guest users. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Add an RSS publisher portlet to Wiget Page...

Can not add images in a Paragraph fragment of a Content Page

legacy Troubleshooting

Issue It is not possible to link an image in the rich-text editor of a Paragraph fragment in a content page. Environment Liferay DXP 7.2 fix-pack dxp-6 or older. Resolution This is a known and fixed bug....

Why am I not receiving Liferay security bulletin emails?

legacy Troubleshooting

Liferay Support sends security bulletin emails to all customers with an active Enterprise Subscription. These notifications include critical information on potential security...

Errors occur after Liferay Faces upgrade

legacy Troubleshooting

Issue After the upgrade of Liferay Faces (by updating the given versions in dependencies shown in the provided screenshots), the following error occurs logs: javax.el.ELException: Function 'p:component' not found...

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