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Info button is not visible for searched documents with a preview

Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay Go to Content & Data -> Documents and Media and upload a...

New Analytics member's e-mail did not arrive

legacy Troubleshooting

Issue I added a new Analytics Cloud member but the e-mail to log in to the platform or activate the account did not arrive. Environment Analytics Cloud Resolution Make sure that the user has a Liferay account - if they...

Workflow immediately trigger when duplicate product is created

legacy Troubleshooting

Issue When we create duplicate product with workflow enabled, the user gets notification without clicking on `Submit for Publication`. Steps to reproduce 1. Enable workflow for commerce products. 2. Go to any...

Group not found in the instance during a Remote Staging configuration or publishings

legacy Troubleshooting

Issue Remote Staging configuration or publishing fails with the next error: com.liferay.portal.kernel.exception.NoSuchGroupException: Group 39662 does not belong in company 20097 Environment All versions of Liferay...

Image Properties window is no longer available

legacy Troubleshooting

Issue After updating the portal, we noticed that the Image Properties window no longer appears when editing images in a Web Content. Environment Liferay DXP 7.2 with fix-pack-dxp-11-7210 or higher. Resolution...

Unable to move fragments in a page structure

legacy Troubleshooting

Issue When editing a Content Page, it's not possible to move fragments using the tree in the page structure sidebar panel. Environment Liferay DXP 7.3 Resolution Please contact support and request a hotfix with...

Site Administrator cannot add images of global site to current site's web content

legacy Troubleshooting

Issue Site Administrator cannot see global site and it's content listed when trying to add an image from global site to current site's web content. Steps to reproduce: Log in as admin. Go to the Global site's...

"Ready for Publication" slider does not work as expected.

legacy Troubleshooting

Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9 Go to Publishing -> Staging and enable staging for Local Live with page versioning enabled for public and private pages Create a new...

URL of "Link to URL" page not updated during publication.

legacy Troubleshooting

Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9. Create a new site and enable local staging with pages and documents being enabled to be staged Go to Content & Data -> Documents...

Structure item is not getting saved in Asset Publisher.

legacy Troubleshooting

Issue Steps to reproduce Navigate to default site > Content & Data > Web Content:Structure Add a structure named "test structure" with a "text box" field Add a web content using the structure added in step 2 Navigate...

Logged in segment is not matched for false value.

legacy Troubleshooting

Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page,...

Unable to show journal articles

legacy Troubleshooting

Issue We have some troubles when trying to show web contents. Scenario 1: Trying to show a web content in search results page. Some of the web contents in the search result show the error message "An error occurred...

Change the GUEST_LANGUAGE_ID cookie to expire Null

legacy Troubleshooting

Issue The Guest language ID cookie in Liferay has a one-year expiration, whereas the undefined cookie in the F5 balancer caused the conflict. Is there a way to modify the Cookie's duration in Liferay? Environment...

Document Library does not get deleted from the temp directory after re-indexing when using Amazon S3 Store

legacy Troubleshooting

Issue Steps: Set up Liferay to use Amazon S3 Store Navigate to Site Administration > Content & Data > Documents and Media Upload several documents Perform a re-index of the instance Navigate...

Repeatable Geolocation field cannot be moved properly

legacy Troubleshooting

Issue Steps to reproduce 1. Start Liferay 7.3 Bundle. 2. Create a new structure. 3. Add a geolocation field and set property to repeatable 4. Create new web content with the above created structure. 5. Repeat the...

View permission for the "Guest" is not selected by default

legacy Troubleshooting

Issue When we create WebContent, the permission for guest user is not selected by default. Steps to reproduce 1. Create new basic webcontent. 2. Before publishing, check the permissions of webcontent. 3. We see...

Custom Layout Templates shows source code in Nested Application Portlet

legacy Troubleshooting

Issue Configure the Nested Application Portlet to appear with any of the custom layouts whenever it is used. Instead of the layout's rendering, the source code is shown. Steps to reproduce 1) Deploy the custom...

NoSuchUserException when setting email address in "To" field of Order Placed Notification Template

legacy Troubleshooting

Issue When placing an order and having an Order Placed Notification Template with an email address in the "To" field, a NoSuchUserException is shown and the order can't be placed. Steps to reproduce: 1. Start a...

Portlet Id changes from Staging to Production

legacy Troubleshooting

Issue ID of the portlet instance is different in the staging environment than in the real environment Steps to reproduce: Add a content editor portlet to a page. Go to staging. In staging: Edit "Configuration" Go...

Liferay as SAML SP fails after switching the URL of the virtual instance

legacy Troubleshooting

Issue SAML configuration hasn't been working since the virtual host of the portal instance changed. Caused by: org.opensaml.ws.security.SecurityPolicyException: Request was required to be secured but was not...

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