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Unable to send message: Could not convert socket to TLS

Issue In Fix Pack 92 we add the mail.session.mail.smtp.starttls.enable property to the portal.properties file to successfully configure the outlook mail server. After installing this Fix Pack or a higher one you...

Upgrade fails for bundle(s) due to "Table 'X' already exists" error

legacy Troubleshooting

Issue When running the DB Upgrade Tool, I'm seeing that my upgrade process fails due to an error that looks something like the following: Bundle X has invalid content in tables.sql:_create table X ... caused by ... Table...

Fail to upgrade to fixpack dxp-8 or higher due to duplicate key error

legacy Troubleshooting

Issue When trying to upgrade Liferay DXP 7.2 to fixpack dxp-8 or higher, the process fails due to the following error: ERROR [Portal Dependency Manager Component...

java.lang.IndexOutOfBoundsException: Index: 2, Size: 2 errors appear on a portal 6.2 cluster environment

legacy Troubleshooting

Issue The following error messages occupy 90% of the log files which are now having a big size: ERROR [catalina-exec-54][LiferayMethodExceptionEventHandler:34] java.lang.IndexOutOfBoundsException: Index: 2, Size: 2...

Password Policies is inaccessible after upgrading from 6.2 to DXP 7.2 - workaround without rolling back to 6.2

legacy Troubleshooting

Issue After upgrading from 6.2 to 7.2, navigating to Control Panel > Users > Password Policies shows a UI error "Password Policies is temporarily unavailable", and an error is thrown in the logs: ERROR...

LayoutFriendlyURLsException Thrown on Upgrade to 7.3

legacy Troubleshooting

Issue Upon upgrading to 7.3, a LayoutFriendlyURLsException was thrown on startup, even though no failures were present in the upgrade logs: WARN [Portal Dependency Manager Component...

After upgrading to stack v4, the portal shows the message "This server has not been activated with Liferay Connected Services"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After upgrading to stack v4, the portal shows the message...

Headless Delivery API fails after patching to dxp-7

legacy Troubleshooting

Issue After patching to dxp-7, the headless delivery API cURL command '/o/headless-delivery/v1.0/structured-contents/{journalArticleResourcePrimKey}/rendered-content/{templateKey}' is returning 500 status code...

'Nested Applications temporarily unavailable' error

legacy Troubleshooting

Issue After upgrading to DXP 7.2+, I see that some Nested Applications widgets are not displayed on my pages and instead show a Nested Applications temporarily unavailable error. Environment Upgrading from DXP 7.0 to DXP...

Permissions with Web Content

legacy Troubleshooting

Issue Whenever the Guest and Site Member view permissions of the Web Content are removed, user is still able to see the web content added in the Web content Display Portlet. Environment Liferay DXP 7.0 Resolution This...

Using Virtual Instances on Liferay Cloud

legacy Troubleshooting

Issue Despite creating additional Virtual Instances for DXP and adding custom domain(s) to the webserver service, users are still redirected to the default Virtual Instance. Environment Liferay Cloud Resolution...

ClassCastException in Xerces with JBoss EAP 7.3 and IBMJava

legacy Troubleshooting

Issue When Liferay 7.3 is deployed on JBoss EAP 7.3 using IBMJava, the following exception is thrown at startup and the server fails to start: ERROR [ServerService Thread Pool --...

Search Results Pagination uses IP Address instead of DNS Name when NGINX is configured

legacy Troubleshooting

Issue NGINX load balancer is set up in my environment. All URLs in the portal redirect using friendly DNS name. This does not work for the Search Results widget. When navigating the Search Results widget, it uses the...

Unable to install .cfg file after updating or upgrading to DXP 7.3 Fix Pack 1

legacy Troubleshooting

Issue When placing a *.cfg file in the LIFERAY_HOME/osgi/configs folder an error is generated in the log: Unable to install .cfg file "{cfg-file-name}", please use .config file instead. Files with the *.cfg extension...

Jackson libraries are missing in Liferay 7.2

legacy Troubleshooting

Issue I would like to use the Jackson libraries with the RestTemplate in Liferay 7.2 to convert messages to and from JSON, but receiving errors upon trying to use the MappingJackson2HttpMessageConverter. ...

Upgrade to DXP 7.3 fails due to error about an already existing column

legacy Troubleshooting

Issue When running the DB Upgrade Tool, the upgrade fails due to an error regarding a duplicate or already existing defaultvirtualHost column. (See examples of the error below) Upgrading Oracle DB Caused by:...

How to resolve an IllegalArgumentException when attempting to update a Destination Worker's Core Size and Maximum Size

legacy Troubleshooting

Issue When attempting to update the Worker Core Size and Worker Maximum Size (for example, changing the liferay/background_task destination name to a core size of 5 and a max size of 10), though the update appears...

Local development Liferay bundle will stop working with IllegalStateException: Send redirect after commit

legacy Troubleshooting

Issue Portal developers running a local Liferay bundle with a developer Activation Key may suddenly be unable to use the server. The interface will redirect to /c/portal/license URL showing the License Server...

Violation of PRIMARY KEY constraint on startup after DB upgrade

legacy Troubleshooting

Issue After successfully upgrading your DB with the db-upgrade tool you might face a similar error to the following one on fresh startup:...

Caching js_resolve_modules calls

legacy Troubleshooting

Issue The load time and the amount of data that is requested from the server by caching resolved_modules should be reduced. Environment Liferay 7.2 with DXP-8 Resolution A hotfix has been provided and below is the...