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Errors calling an external SOAP web service related to javax.xml.ws.spi.Provider or com.sun.xml.ws.spi.ProviderImpl after upgrading to Java 11

legacy Troubleshooting

Issue We have developed a custom login pre-action module where we want to call an external SOAP web service, this module was working on older Liferay versions. After upgrading to Java 11, if we try calling this external...

"Constraint Violation in UpgradeListTypeType" error in upgrade

legacy Troubleshooting

Issue When attempting to upgrade, it has been observed an error when transitioning from a bundle prior to U100 to a bundle between U100 and U103. Any attempt to upgrade beyond U103 results in a failure with the...

Environment becomes unstable after number of file descriptors has steadily increased

legacy Troubleshooting

Issue A Liferay environment with a frontal element has become unstable after running for a few days. Checking the system's health, there has been a steady increase of open file descriptors. Environment Liferay DXP...

Service builder does not generate correct class package

legacy Troubleshooting

Issue Service Builder does not generate the correct class package when both "com" and "org" are included in the package path. Steps to Reproduce: 1. Create a service.xml with package-path com.liferay.org and a...

How to rollback to a previous version of Liferay?

legacy Troubleshooting

Issue We would like for some guidance on how to revert Liferay 7.3 to 7.1. Environment DXP 7.0+ Resolution If you have a backup copy of your 7.1 database and instance, you should be able to redeploy the pre-upgrade...

Suppressing an InvalidHost Warning

legacy Troubleshooting

Issue Is it possible to suppress InvalidHost warnings that are similar to the following: 2023-12-18 18:15:55.485 WARN [https-jsse-nio-8443-exec-5][code_jsp:161] {code="500", msg="", uri=/} java.lang.RuntimeException: Invalid...

Context initialization failed errors on deploying custom layout template

legacy Troubleshooting

Issue Cannot deploy custom layout template to the portal Steps to reproduce: Startup Deploy the attached custom layout template Expected Behavior: It should be deployed successfully. Observed Behavior: The...

Cannot start a cluster with java.lang.IllegalAccessException: class javax.naming.spi.NamingManager

legacy Troubleshooting

Issue After configuring the cluster using DNS_PING we obtain below stacktrace and the cluster doesn't start: com.liferay.portal.kernel.exception.SystemException: Unable to create JGroupsClusterChannel at...

JBoss Datasource Error Causing Production Outages

legacy Troubleshooting

Issue We had two production outages today and observed the following error: ERROR [liferay/search_writer/SYSTEM_ENGINE-7][ElasticsearchIndexWriter:143] java.lang.IllegalStateException: Future got interrupted Caused by:...

ORA-01795: maximum number of expressions in a list is 1000_ [Sanitized]

legacy Troubleshooting

Issue After performing an upgrade between DXP versions and using an Oracle database, the following errors are observed: ERROR [main][UpgradeStepRegistratorTracker:185] Failed upgrade process for module...

Audit OSGi Dependency Error Post Upgrade

legacy Troubleshooting

Issue We are observing the below error after upgrading: WARN [main][DependencyManagerSyncUtil:73] Declarative Service Unsatisfied Component Checker check result: _Bundle {id: 148, name:...

Upgrade to 7.4 Error - DDMFormFieldValue

legacy Troubleshooting

Issue When attempting to upgrade to DXP 7.4, users encounter the following error: WARN [main][DDMFieldUpgradeProcess:616] null java.lang.NullPointerException: null at...

PortalUtil.getPortalURL() is returning http response

legacy Troubleshooting

Issue While trying to fetch some data using PortalUtil.getPortalURL(httpServletRequest) method, it returns http response even on a SSL enabled website. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution There...

Java NPEs in the Console When Refreshing the CAPTCHA Image

legacy Troubleshooting

This article documents a known issue where refreshing the CAPTCHA image causes a Java NullPointerException (NPE) to be triggered. Please note that the CAPTCHA image will still be refreshed. Steps to Reproduce Start the...

WeDeploy Auth Admin Portlet in Liferay DXP 7.0 Fix Packs

legacy Troubleshooting

When deploying Liferay DXP 7.0 Fix Pack 24, 25, 26 or 27, the WeDeploy Auth Admin portlet will appear in the Control Panel. WeDeploy is currently a beta product. The addition of this portlet will have no impact or...

Cookies Issue Related to Two-Character Domain Names While Using Internet Explorer

legacy Troubleshooting

This article documents an issue that has been reported by some users working on Liferay Digital Experience Platform (DXP). It is a cookies issue that has been reported, and the issue arises when using certain versions of...

Internet Explorer 11 with Compatibility Mode May Lead to Slow Page Loads

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of...

LiferayPortletURLs Generated For a .War File Do Not Have Authentication Token

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Subscribers often develop custom portlets...

Unable to add portlets in Nested Portlet

legacy Troubleshooting

Issue When using the "Nested Portlets" portlet, one possibility is that portlets cannot be nested because the Nested Portlets portlet is collapsed. Resolution Ensure Nested Portlets is not collapsed when attempting to...

Site Scope is Not Available in Data Migration Tool and Other Site-Scoped Menus

legacy Troubleshooting

Issue When using the Data Migration tool to import entries into a site-scoped Object, the "Scope" dropdown only displays the "Global" option. A similar behavior is observed in other areas, such as when editing a...

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