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Scheduled publications are always scheduled using the server time zone on 7.1

Issue Staging publishes scheduled for the future automatically defaults to server time zone, which does not allow for much flexibility unless one manually re-schedules them. Environment Liferay DXP 7.1 Resolution...

No page can be displayed due to "Unsupported template" errors

legacy Troubleshooting

Issue DXP may not be able to display any portal pages due to HTTP 500 status as well as showing this error on the interface: An unexpected system error occurred. Unsupported template manager ftl and this one in...

How to resolve deployment issues following the installation of Fix Pack DXP-12 for Liferay DXP 7.1

legacy Troubleshooting

Issue Please bear in mind that special considerations should be taken after applying the Fix Pack 12 (DXP-12). After the installation of DXP-12, it has been reported that deployment errors related to several core...

Restarting JBoss node hangs at JGroups.connect() when using multicast

legacy Troubleshooting

Issue If I have a multinode cluster using multicast replication, and I set multicast.group.address["cluster-link-udp"] Restarting a node sometimes hangs when initializing JGroups channels. Environment Liferay...

Nested Applications portlet causes com.liferay.portal.kernel.servlet.NonSerializableObjectHandler on Weblogic

legacy Troubleshooting

Issue When adding the Nested Applications to a page, the logs show the error com.liferay.portal.kernel.servlet.NonSerializableObjectHandler You can't add portlets to the Nested Applications Environment...

Implicit connection cache issue

legacy Troubleshooting

Issue Looking into the thread dumps, few threads were getting stuck as below with OracleImplicitConnectionCache and running out of implicit connection cache issue tomcat-http--300 - priority:5 -...

Failed upgrade process for module com.liferay.dynamic.data.mapping.service - Nested exception: Content is not allowed in prolog.

legacy Troubleshooting

Issue After a seemingly successful upgrade to Liferay DXP 7.1 the following error is showing up in the logs while starting the DXP bundle: Failed upgrade process for module com.liferay.dynamic.data.mapping.service ...

Passing List of objects as json parameters gives NoSuchMethodException

legacy Troubleshooting

Issue When a service expects lists of objects, and I want to pass them as a JSON string in Liferay's JSON-WS UI, it returns with NoSuchMethodException. An example string is: [{ "+simplefoo":...

Unable to add Calendar Event through Mobile Browser

legacy Troubleshooting

Issue While creating a Calendar Event via the computer's browser, the event is created. But, while creating the new event through Mobile Browser, the page goes into the disabling mode. Environment Liferay DXP 7.0...

Deployment of WAR files with many jar dependencies is very slow in DXP

legacy Troubleshooting

Issue If there is a war file which contains many jar dependencies in its WEB-INF/lib, deploying it to the osgi framework in DXP takes too much time - sometimes 20 minutes for a single WAR. Environment Liferay DXP...

DocumentException: Premature end of file

legacy Troubleshooting

Issue When deploying Spring MVC custom portlet, an exception is thrown "DocumentException: Error on line -1 of document: Premature end of the file. " Issue reproduced With 7.1 GA1 release as below when deployed the...

LCS Client removed after Fix Pack 12 installation (Known Issue)

legacy Troubleshooting

Issue Liferay Connected Services Client is missing after applying DXP-12 Where is Liferay Connected Services Client.lpkg? Environment DXP 7.1 + DXP-12 (Fix Pack 12) Resolution At the time of writing July 11th 2019,...

Server unable to start after upgrading to latest fixpack

legacy Troubleshooting

Issue After upgrading from the previous fixpack to the latest fixpack, the server is not getting started or the below error is thrown while starting the server. SEVERE [localhost-startStop-1]...

APR library not found

legacy Troubleshooting

Issue The Apache Tomcat works without the native libraries but degrading the performance. You can see the following message on the log: INFO: The APR based Apache Tomcat Native library which allows optimal...

Portlet preferences contains orphan records

legacy Troubleshooting

Issue When a Site is deleted the PortletPreferences table still contains that site's orphan data. Environment Liferay DXP 7.0 Resolution The observed behavior is resolved and fixed in liferay-fix-pack-de-58 and above....

Post installation of fix pack de-63, server failed to start with the error message "URI is not hierarchical"

legacy Troubleshooting

Issue After installing the fix pack de-63, server failed to start and showing the following error in the server console. ERROR [Framework Event Dispatcher: Equinox Container:...

How to resolve when basic configuration portal properties are not read during startup

legacy Troubleshooting

Issue When starting a pre-built Liferay DXP bundle for the first time, some of the properties set in a portal-ext.properties file (such as the default.admin.* and company.default.* properties) do not take effect and...

What to check when Site Template changes are not propagating to sites

legacy Troubleshooting

Issue Changes made to a site template (such as adding pages and updating permissions for existing pages) are not propagating to sites, even though the changes are seen in the site template. There are no errors in the...

JDBC roll back error when generating LAR to export sites

legacy Troubleshooting

Issue Whenever a LAR is tried to be generated the following message shows on the portal: Could not roll back Hibernate transaction; nested exception is org.hibernate.TransactionException: JDBC rollback failed Also on...

"App Manager is temporarily unavailable" error

legacy Troubleshooting

Issue I go to Control Panel > Apps > App Manager I do not see any Apps listed, just a red warning on the top of the page "App Manager is temporarily unavailable" In the console I see similar ERRORS: ERROR...

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