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TemplatePortletPreferences.reset() is not available

Issue A Web Content Template from previous versions with the following code is rendered: <#assign journalArticlePreferencesMap = { "portletSetupPortletDecoratorId": "barebone", "groupId": "54321", "articleId":...

sun.reflect.Reflection.getCallerClass Warning message during portal startup

legacy Troubleshooting

Issue You might encounter the following error message during portal startup if you use Java 11: WARNING: sun.reflect.Reflection.getCallerClass is not supported. This will impact performance. Environment DXP 7.0+ ...

NullPointerException in com.liferay.layout.page.template.service when upgrading from 7.0

legacy Troubleshooting

Issue Following error appears when upgrading from 7.0 to 7.4 if page template has no name: Caused by: java.lang.NullPointerException at...

Redirect URL not working in DXP 7.4

legacy Troubleshooting

Issue Redirect URL is not working in DXP 7.4 Back Button doesn't work in a DXP 7.4 environment with redirects configured. Environment DXP 7.4 Resolution redirect.url.security.modehas been removed in DXP 7.4 from...

module.framework.system.packages.extra Moved From portal.properties to system.properties

legacy Troubleshooting

Issue After attempting an upgrade to DXP 7.4 Update 49 we are experiencing issues that suggest the below property may have been deprecated or moved. module.framework.system.packages.extra=/ Environment DXP 7.4 Update...

Illegal mix of collations during upgrade process

legacy Troubleshooting

Issue You might encounter the following error or similar during the upgrade process if your database's collation differs from the collation of the tables: com.liferay.portal.kernel.upgrade.UpgradeException:...

After creating a new instance, we cannot log in to it.

legacy Troubleshooting

Issue We have created a new instance using the example.com domain. After creating it, we cannot log in to the new instance using the user: test / password: test credentials. What can we do to solve our problem?...

P_AUTH is ignored when using JSONWS API

legacy Troubleshooting

Issue When using JSONWS API with the P_AUTH parameter instead of credentials (email/password), the response is HTTP code 403: Forbidden. Environment Liferay DXP (any version) Resolution According to our...

Cluster instability

legacy Troubleshooting

Issue Liferay clustering with jGroups has been bound to HTTP thread and can cause severe cluster instability "ajp-nio-10.141.26.102-8009-exec-189" #12374 daemon prio=5 osprio=0 tid=0x00007f1d18097ac0...

In a clustered environment, log level changes may not be reflected

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...

The user is redirected back to the Calendar page

legacy Troubleshooting

Issue Pagination does not work in the manage calendars section (Liferay DXP Calendars). When the user attempts to change the quantity table number, he is redirected to the calendar page, and the pagination buttons...

Headless API is unable to get global vocabularies on virtual instance

legacy Troubleshooting

Issue Unable to fetch the global vocabularies on virtual instance using Liferay headless API Steps to Reproduce: Create a virtual instance (Control Panel > Virtual Instances) Get the virtual instance "Global" Site...

Boot Delegation List Did Not Upgrade Correctly

legacy Troubleshooting

Issue We are seeing the following errors in the console log after upgrading: ERROR - NoClassDefFound ERROR - Unable to Execute Method ProcessMax ERROR - Expando Bridge Cannot be Found Environment DXP 7.1 DXP 7.2 DXP...

Not possible to add Custom Entry on page

legacy Troubleshooting

Issue Mapping with Custom Objects is not working on Pages Steps to Reproduce: 1) Menu > Control Panel > Objects 2) Create a Custom Object 3) Navigate to Custom Object and click on the Fields tab 4) Add a Custom...

Can Not Create a Virtual Instance

legacy Troubleshooting

Issue When trying to create a virtual instance, an error "Please enter a valid virtual host" shows up. Actually the virtual host is verified to be working. After enabling the DEBUG log for...

Generating an encrypted certificate for SAML assertions in Liferay DXP 7.0

legacy Troubleshooting

Issue We use Liferay as SAML Service Provider and we want to generate an encrypted certificate in order to encrypt SAML assertions. Environment Liferay DXP 7.0. Resolution Unfortunately, this functionality is not...

HTML typo found for the 'Load more results' link

legacy Troubleshooting

Issue When creating a lot of Pages, Load More Options frequently has typos found in the HTML after a Right Click > Inspect. Steps to reproduce 1) Create a minimum of twenty public pages. 2) Navigate to Page Tree 3)...

Users can't see all of their own roles when they make a my-user-account headless API call

legacy Troubleshooting

Issue When users make a my-user-account headless API call, most of their roles are listed in the response, but their custom regular roles are missing. If an administrator makes the headless API call, all of their...

Newly created Virtual instance becoming the main instance

legacy Troubleshooting

Issue After creating the new virtual instance the newly created instance becomes the main instance and the System Setting has been shifted to the new instance. Environment Liferay DXP 7.0 Resolution This issue is due...

java.net error URISyntaxException:Illegal character in path at index 0 occurred during the export process

legacy Troubleshooting

Issue While exporting web content, users keep running into errors, but the export is still successful despite the number of errors. Steps to reproduce: 1) Startup DXP 7.3 u23 2) Create a structure with 'text',...

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