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Intermittent portal startup failures due to BundleException

Issue Intermittent portal start up failures occur when the following BundleException error is observed: Caused by: org.osgi.framework.BundleException: Cannot transiently start a module whose start level is not met. at...

Content Structure Headless getSiteContentStructuresPage search does not consider Structure name or description

legacy Troubleshooting

Issue The user is unable to search for a specific web content structure using either the structure name or description via the API endpoint: /o/headless-delivery/v1.0/sites/20117/content-structures?search=demo...

GraphQL multipart requests in DXP 7.4

legacy Troubleshooting

Issue Trying to upload image to DXP 7.4 via GraphQL API (createDocumentFolderDocument method). This approach seems not be valid after DXP 7.2:...

The Error "org.hibernate.HibernateException: Unable to determine Dialect to use" Occurs When Connecting to MariaDB Server

legacy Troubleshooting

Issue The server cannot start up due to the following error Liferay log: ERROR [ServerService Thread Pool -- 106][DialectDetector:147] org.hibernate.HibernateException: Unable to determine Dialect to use [name=MariaDB,...

Custom fragments containing drop-zone not getting duplicate properly

legacy Troubleshooting

Issue Not able to duplicate the custom fragments containing dropzone. Steps to reproduce: 1. Start Liferay DXP 7.4. (Between update 60 and 2023.Q3.2 Quarterly Release) 2. Import the custom fragments.zip...

CAPTCHA_TEXT Not Set In The Portlet Session

legacy Troubleshooting

Issue While validating the captcha in the custom module, the following exception shows: "CAPTCHA text is null. User null may be trying to circumvent the CAPTCHA." Steps to reproduce: Deploy...

Resolving ORA-01450

legacy Troubleshooting

Issue When starting a Liferay instance connected to an Oracle Database, the following error is encountered and Liferay does not start : Caused by: com.liferay.portal.kernel.log.LogSanitizerException: Error : 1450, Positi...

Unable to copy from file:/opt/liferay/osgi/modules error when starting docker

legacy Troubleshooting

Issue When starting Liferay docker environment, the user gets the following error: ERROR [main][ModuleReadHookImpl:88] Unable to copy from file:/opt/liferay/osgi/modules Environment Docker Liferay Quarterly Release...

Href lang URLs wrongly formatted (with trailing slash)

legacy Troubleshooting

Issue The presence of trailing slash is inconsistent in the href lang URLs impacting Search engine indexing. For example: https://www.mysite.com/en https://www.mysite.com/de/ https://www.mysite.com/fr Environment...

We cannot see Global Widget Templates when logged in as Site Administrator

legacy Troubleshooting

Issue We are Site administrators and when trying to configure some components, as Language Selector, we cannot select some default widget templates that belongs to the module. Environment Liferay DXP 7.4...

Getting timeout exception during application restart in a cluster environment

legacy Troubleshooting

Issue Getting the below error (TimeoutException) during application restart in a cluster environment: Error: ERROR [localhost-startStop-1][ClusterSchedulerEngine:604] Unable to load memory clustered jobs...

Cannot insert the value NULL into column 'classNameId'

legacy Troubleshooting

Issue During an upgrade process, you might encounter an issue where the following error occurs: ERROR [main][BatchingBatch:134] HHH000315: Exception executing batch [java.sql.BatchUpdateException: Cannot insert the...

Client-Extension gets created with an empty folder using Blade CLI

legacy Troubleshooting

Issue I would like to create new Client-Extension modules using Blade CLI When I create a new workspace and run the command blade create client-extensions, I get the message "Successfully created project...

Upgrade Tool in 2023.Q3.1 Bundle uses Wrong Version of Tomcat

legacy Troubleshooting

Issue When upgrading to 2023.Q3.1 Quarterly Release, the wrong version of Tomcat is suggested by the Upgrade Tool as below: Please enter your application server directory ([Your Liferay Home]/tomcat-9.0.80): Environment...

java.lang.StackOverflowError while upgrading caused by getSuperLocale

legacy Troubleshooting

Issue Upgrading the database with the database upgrade tool fails, with the following (or similar) messages in the logs INFO [main][UpgradeProcess:145] Failed upgrade process...

Custom deployment error "Require-Capability: osgi.ee=JavaSE"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Cannot deploy a custom module due to the...

Freemarker templates and httpUtil errors

legacy Troubleshooting

Issue When upgrading to Liferay DXP 7.4+ from 7.3 or prior versions, we have found some issues regarding httpUtil class. While the class is still available, but its methods are not. An example error could be the following one:...

Headless API call returns 500

legacy Troubleshooting

Issue When performing a request to the Headless API without authentication, it throws a 500 error code. Steps to reproduce: 1. Perform a GET request to...

Blank screen when downloading a folder as a zip file from the document library, when the title contains special characters

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a folder containing...

"java.sql.SQLSyntaxErrorException: Specified key was too long; max key length is 767 bytes" is thrown when upgrade Liferay

legacy Troubleshooting

Issue I tried to upgrade the portal from DXP 7.3 U33 to DXP 7.4 U92, but the process failed. The upgrade logs show this message: ERROR [main][UpgradeStepRegistratorTracker:187] Failed upgrade process for module...

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