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Options are not available to configure while selecting the "Remote Cluster Connection ID"

Issue After portal upgrade, when updating the elastic search in DXP 7.3, options are not available to configure while selecting the "Remote Cluster Connection ID". And the below error triggers at the same time span...

TypeError: str.indexOf is not a function error is encountered while doing `gulp-upgrade`

legacy Troubleshooting

Issue While upgrading Liferay themes from Portal 6.2 to 7.2, the following error is coming. bash-4.4# gulp upgrade [20:01:07] Using gulpfile /home/node/devcenter-theme/gulpfile.js [20:01:07] Starting 'upgrade'......

After upgrading from 6.1 or 6.2 to DXP 7.0, Wiki pages have the wrong portlet ID in URLs that are embedded in the content

legacy Troubleshooting

Issue Steps to reproduce: (in order to keep things as simple, I started the upgrade from 6.2, where the ID of the portlet is still 54. The problem is where we upgrade from 6.2 to 7.0) 0. Vanilla 6.2 SP20 1. Create a...

"The activate method has thrown an exception java.nio.file.NoSuchFileException:" reported for bundle com.liferay.portal.osgi.web.wab.generator.impl when starting server

legacy Troubleshooting

Issue "The activate method has thrown an exception java.nio.file.NoSuchFileException: + {path}" reported for bundle com.liferay.portal.osgi.web.wab.generator.impl when starting server. 2021-12-23 05:46:17.220 ERROR...

Upgrading From Fix Pack 8 to 11 Failed Due To NPE

legacy Troubleshooting

Issue After upgrading from fix pack 8 to 11, the portal starts up with NPE. 2022-01-06 12:42:49.469 ERROR [default task-1][MainServlet:1168] com.liferay.portal.kernel.events.ActionException: java.lang.NullPointerException...

When entries in the jgroupsping table are not removed, clustering does not always work properly

legacy Troubleshooting

Issue With two Liferay 7.2 SP3 nodes, configured unicast clustering. However, it has been observed that clustering does not always work properly and that the cluster returns to normal operation when the entries in...

Liferay fails to start up after installing fix pack

legacy Troubleshooting

Issue After installing a fix pack, sometimes the environment may not start back up and will encounter the following error: 10-Nov-2021 18:14:07.441 SEVERE [localhost-startStop-1]...

Some management toolbars do not display the stored display style

legacy Troubleshooting

Issue Changing the display view when in the People section does not remain if you navigate away to a different page. Steps to reproduce Start a clean bundle of Liferay DXP 7.2. Go to People -> Memberships and change...

Cannot start up server after applying a new patch

legacy Troubleshooting

Issue After installing a new fix pack / hotfix, the portal is not starting up, even though the temporary folders have been deleted. 06-Dec-2021 13:15:32.439 SEVERE [main]...

Why are Exports Slow In a Site With a Large Number of PDF Documents?

legacy Troubleshooting

Issue When I attempt an export of a site containing a large number of PDF documents in DXP 7.3, the export takes a very long time. Environment DXP 7.3 Resolution This issue is resolved by LPS-142761 ...

Unable to create a SAML certificate using Document Library Keystore Manager

legacy Troubleshooting

Issue Unable to create a SAML certificate using Document Library Keystore Manager with Google Cloud Storage There was a problem loading the SAML Keystore. Please contact your system administrator....

Why aren't Headless API calls working after I change the Root context?

legacy Troubleshooting

Issue I changed Liferay's root context to a custom context, and now headless API calls are returning "access denied" errors. Environment DXP 7.3 Resolution This issue is fixed by LPS-143355 Additional...

Errors when executing upgrade process for com.liferay.exportimport.service

legacy Troubleshooting

Issue The ExportImport Service failed during the upgrade from Liferay 6.2 to DXP 7.2: ERROR - Failed upgrade process for module com.liferay.exportimport.service com.liferay.portal.kernel.upgrade.UpgradeException:...

Upgrading from Fix Pack 1 to Fix Pack 2 in Liferay DXP 7.3, a NoSuchGroupException occurs

legacy Troubleshooting

Issue When upgrading from Fix Pack 1 to Fix Pack 2, issues with the control panel options arise, such as being unable to use the page building option and having no portlets visible on the home page. The console...

com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption

legacy Troubleshooting

Issue The server is down with the below exception. What does this error mean? ERROR [https-jsse-nio-8443-exec-144] [JDBCExceptionReporter: 234] The driver could not establish a secure connection to SQL Server by...

Service "com.liferay.portal.kernel.messaging.DestinationFactory" is unavailable

legacy Troubleshooting

Issue What does this error mean? When it will occur? 2021-07-21 00: 02: 06.207 ERROR [ServerService Thread Pool - 111] [ServiceProxyFactory: 109] Service "com.liferay.portal.kernel.messaging.DestinationFactory" is...

Liferay fails to manage unique session and displays the mismatched data of the users

legacy Troubleshooting

Issue Liferay fails to manage unique sessions and displays the mismatched data of the users when using the below code ThemeDisplay td = (ThemeDisplay) renderRequest.getAttribute(WebKeys.THEME_DISPLAY); User user =...

The jgroupsping entries not getting deleted from table in Kubernetes environment

legacy Troubleshooting

Issue In case of using Kubernetes, you might encounter a problem in your cluster using JDBC_PING, as the entries from the jgroupsping table related to the shutdown pods are not getting deleted. Environment DXP 7.3+...

"Your request failed to complete" error is displayed on the user interface but there is no more information about it

legacy Troubleshooting

Issue If there is an unexpected error, sometimes a "Your request failed to complete" error is displayed on the user interface, but no additional information is given. How can I get more information on this error?...

Using JSONFactoryUtil.looseDeserialize method deserilizes to HashMap instead of my class.

legacy Troubleshooting

Issue We have a WAR portlet that uses JSONFactoryUtil.looseDeserialize method. Also, our class is defined as whitelisted. See following: json.deserialization.whitelist.class.names=\...

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