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Email Notification fails to deliver when recipient type is set to the Owner role

Issue A trigger on a custom object is configured to send an email, but it fails to deliver it when the recipient type is set to Owner. Environment Liferay DXP 2025.Q1 Resolution This is an known issue on this...

Search navigation not showing the correct pagination or displaying the last couple of Web Content documents

legacy Troubleshooting

Issue When using the search navigation, we've discovered that not all of the web contents are displayed. The pagination is also not reflecting the correct amount of web content documents. Steps to reproduce: 1. Start...

Raylife Site Creation Fails with 'Unexpected Error'

legacy Troubleshooting

Issue When creating a site using the Raylife AP or Raylife D2C templates, the process fails with the UI showing: "An unexpected error occurred." In the Liferay browser console, the "CommerceChannel is null" error...

hotfix-123 :: Currently not installed; Won't be installed: requires version 2025.Q1.XX

legacy Troubleshooting

Issue After adding a hotfix in the patching folder and running the ./patching-tool.sh info command, it shows the following response: Product information: * DXP version: 2025.Q1.x LTS * Patching Tool version:...

Cluster won't be established and traces show Autodetecting JGroups outgoing IP address and interface for false:80

legacy Troubleshooting

Issue After setting up a Liferay cluster, the cluster won't be properly established. There's a suspicious trace in the logs INFO [SCR Component Actor][JGroupsClusterChannelFactory:130] Autodetecting JGroups...

Unable to schedule Web Content with past dates

legacy Troubleshooting

Issue As of 2025.Q1, you can no longer edit the "Display Date" field or schedule the publication date for past dates—only for future ones. As a result, you are unable to perform a key use case that used to...

NoClassDefFoundError: org/apache/commons/compress/archivers/zip/ZipArchiveInputStream

legacy Troubleshooting

Issue We are putting up commons-io on osgi/module folder so it will be readily available to all modules, on our previous version of Liferay (DXP 2024 Q1.7), the commons-io worked, however now we are updating to the latest...

Deploys failing due to "requested flag is either misspelled or unsupported by this database type"

legacy Troubleshooting

Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance...

Liferay service restarts frequently

legacy Troubleshooting

Issue Since we allowed access to some users to contribute content, we are getting many issues with Liferay service restarts. While we are working with the platform, following error message is shown without any...

Display date disappears if you update a web content

legacy Troubleshooting

Issue I have an issue with the web content article display date. When I update the web content by changing the title, the published date disappears. Reproduction Steps: 1. Start 2025.q1.8-lts 2. Go to Content & Data...

Error in Jenkins builds

legacy Troubleshooting

Issue When we generate a new build, we get the following error: ERROR: the command "[lcp, deploy, --only-build, --project, resumed, --metadata,...

Rest Application menu (/o/api) contains duplicate items

legacy Troubleshooting

Issue I have noticed that when I use the headless /o/api Rest Application menu has duplicated items. It is duplicated next time after being selected and used. It does not impact the functionality. Reproduction Steps:...

GMT Unexpectedly Appears in Time Zone Dropdown

legacy Troubleshooting

Issue I'm trying to customize the default list of time zones in Liferay DXP by setting the time.zones property in the portal-ext.properties file. I didn't include GMTin the configuration, but it is still showing...

Error Code 403 Forbidden: Timeout Issues when uploading/downloading Large Files to S3

legacy Troubleshooting

Issue Experiencing timeout and permission issues when uploading/downloading large files (in GBs) using Liferay's simple file system. ERROR [http-nio-0.0.0.0-8080-exec-41][PortletServlet:109] Unable to process...

Warning in logs: "No theme found for specified theme id" after uninstalling a theme

legacy Troubleshooting

Issue After migrating, the following warning appears in the logs: 2025-05-19 08:51:53,593 WARN [ajp-nio-10.10.13.111-8009-exec-83][ThemeLocalServiceImpl:220] No theme found for specified theme id...

Error in Logs When Accessing "OAuth 2 Administration" in Control Panel

legacy Troubleshooting

Issue When clicking on the "OAuth 2 Administration" option in the Control Panel, the following error is logged, and the UI displays an unresolved Velocity variable (${processor.processMax()}): Unable to execute...

After changing image file extension it is no longer visible for selection within a fragment

legacy Troubleshooting

Issue Our team recently noticed that they can't use PNG files anymore and can reproduce it by: Upload PNG file to Documents and Media library (please note that after page refresh Liferay does not show an image preview)...

Document Checkin and Cancel Checkout fails when using Office 365

legacy Troubleshooting

Issue When I try to check a document in or cancel checkout, it always fails on the first attempt. I see these errors in the logs com.liferay.portal.kernel.log.LogSanitizerException:...

Workflows are missing from Applications → Process Builder

legacy Troubleshooting

Issue Some workflows are missing from Applications → Process Builder. I have publications enabled in my environment, and I have edited workflows from withing the publications. Environment Quarterly Releases...

How can you ensure that users from User Groups are properly imported when using LDAP Active Directory with Liferay?

legacy Troubleshooting

Issue Ensuring that User-Groups users are properly imported when using LDAP Active Directory with Liferay. Environment Liferay DXP 7.4 Resolution To ensure proper user imports and updates, the User Group...

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