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Can't to edit files in Google Drive or Office 365 in non-production publications

Issue When I try to edit a document through Google Drive or Office 365 in a non-production publication, I see a notification in the UI that says "Error: This action can only be performed in production mode."...

Adaptive Media Warnings from AMRuntimeException and Errors from GhostscriptImpl in the Logs

legacy Troubleshooting

Issue There are warnings related to Adaptive Media and Errors related to Ghostscript in the logs when trying to configure ImageMagick and generating media previews. First warning: 2025-04-24 00:02:15.885 WARN...

The XML Sitemap does not include Web Content URLs from the Asset Library or the Global Site

legacy Troubleshooting

Issue The sitemap does not include any web content created in Asset Libraries or the Global site. Web contents having a Display Page template within the site are correctly included in the XML sitemap....

File Upload Fails in Forms on Remote Live Site

legacy Troubleshooting

Issue When uploading files using a form upload field on Remote Live site, files do not upload, and the following error message appears: "An unexpected error occurred while uploading your file." This only occurs in...

The Product Menu Becomes Unresponsive after Upgrading to 2024.Q3 when module.framework.properties.org.osgi.framework.bootdelegation is configured

legacy Troubleshooting

Issue After upgrading to version 7.4 2024 Q3.6. the product menu becomes inaccessible and resulting in an exception at the backend. This happened after copying the...

Adding proxy properties in the JVM causes images to no longer be visible on the site

legacy Troubleshooting

Issue After adding the following properties to the environment variables LIFERAY_JVM_OPTS, images on the site are no longer visible. https.proxyHost= httpx.proxyPort Environment Liferay DXP QR 2024.Q1.10 Resolution...

Unexpected Page Redirection to an Invalid Friendly URL

legacy Troubleshooting

Issue When accessing a page with a valid friendly URL (e.g. /web/portal/manage-users), an unexpected redirection occurs to another URL (e.g. /web/portal/manage-users-a). The unintended page and its redirect...

Layout Templates Appear in the Themes Section

legacy Troubleshooting

Issue After an upgrade, custom layout templates (layouttpl) are incorrectly displayed in the "Themes" section of the page configuration. This occurs because the generated .war file for the layout...

Users removed from an LDAP server are not being removed from the Liferay user group UI when a custom service wrapper utilizes deleteUserGroupUsers(long userGroupId, long[] userIds)

legacy Troubleshooting

Issue Users removed from an LDAP server are not being removed from the Liferay user group UI when a custom service wrapper utilizes the deleteUserGroupUsers(long userGroupId, long[] userIds) method. In this case, when...

Custom DDM field React error #321

legacy Troubleshooting

Issue While using our custom ddm field module we are facing react error #321 Environment Liferay DXP Quarterly Releases Resolution The issue could indicate that multiple instances of React are being loaded. Since...

Link to Page Layout Selector shows public pages in the selector in private page configuration after saving

legacy Troubleshooting

Issue I have an issue with the Private Page of type Link to Page of this site. They create a blank site, and they add to it 2 Private Pages. One private widget page and another link to a page of this site. On the...

Web Content Templates cache Absolute image URLs, not Relative URLs

legacy Troubleshooting

Issue The templates cache absolute image URLs instead of relative URLs. Environment 2024.Q1.12, 2024.Q1.18 Resolution Upgrade to 2024.Q2.0+ or Request a hotfix with LPD-23196, knowledgeArticleType: troubleshooting,...

Adaptive Media Processing of GIFs Leads to High Disk Usage in Temp Folder

legacy Troubleshooting

Issue When using Adaptive Media, the tomcat/temp directory grows significantly, consuming a large amount of disk space. The following error can be seen repeatedly in the logs: Unable to scale file...

Workflow Task URL for Unauthorized User Returns 404 Instead of Login Page

legacy Troubleshooting

Issue When an unauthorized user attempts to access a workflow task URL, they are shown a 404 error page instead of being redirected to the login page. This issue specifically occurs when the URL follows the...

HTTP 403 when accessing headless admin taxonomy API

legacy Troubleshooting

Issue 403 Forbidden error when accessing the following Headless API: GET /o/headless-admin-taxonomy/v1.0/taxonomy-vocabularies/{VocabularyID}/taxonomy-categories Environment Liferay DXP 2025.Q2 Resolution Go to the...

Liferay GET Requests are blocked during new Web Content Creation

legacy Troubleshooting

Issue The Web Application Firewall blocks the Liferay GET requests, when the New Web Content Page is opened. The blocked endpoint is /o/dynamic-data-mapping-form-field-types. The GET request is blocked by having a...

Node in Cluster Fails to Start with Deadlock and Circular Reference Errors

legacy Troubleshooting

Issue When starting a Liferay DXP cluster, the node fails to start and gets stuck. The thread dump show a combination of errors, including deadlocks, circular references, and class not found...

Session Timeout Setting Does Not Take Effect

legacy Troubleshooting

Issue After configuring the session timeout in the portal-ext.properties and web.xml files, the session still expires sooner than the configured value. For example, the session expires after 15 minutes, even...

Datasets Are Not Displayed After Upgrading to DXP 2025.Q2

legacy Troubleshooting

Issue After upgrading to DXP 2025.Q2, existing Datasets are not displayed on pages. The Dataset fragment may appear collapsed when editing the page but is not rendered for users. Newly created Datasets are displayed...

Exception in thread "main" java.lang.ClassNotFoundException: com.liferay.portal.tools.DBUpgrader

legacy Troubleshooting

Issue While attempting to upgrade to the Liferay Quarterly Release, the following error was encountered, and the upgrade process failed: Exception in thread "main" java.lang.ClassNotFoundException:...

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