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ClassNotFoundException when using DynamicQueryFactoryUtil.forClass

Issue When trying to using Dynamic Queries there can be ClassNotFoundException errors if the DynamicQuery is obtained using the method DynamicQueryFactoryUtil.forClass. Environment Liferay DXP 7.0+ Resolution To...

Show Number of Requests in Redirection > 404 URLs Tab

legacy Troubleshooting

Issue When I navigate to Site Administration > Redirection > 404 URLs, all URLs show 0 requests Environment DXP 7.3 Resolution For the 404 URLs Requests counter to track the number of views, View Count must be...

java.lang.UnsatisfiedLinkError: Native Library xxxx already loaded in another classloader after redeploying

legacy Troubleshooting

Issue In our custom developments, we are using a Jar library that uses an external native loaded using JNI. When we deploy our custom development in a clean environment everything works fine, but if we redeploy it,...

'The string this-site,this-site does not correspond to a valid search scope preference' console errors

legacy Troubleshooting

Issue Even though the hotfix that was generated by including LPS-146763 is installed, the following errors appear. ERROR [default task-83][BaseJSPSettingsConfigurationAction:83] Unable to include JSP...

If the destination page is empty, the search bar portlet is temporarily unavailable

legacy Troubleshooting

Issue When the default '/search' parameter from the destination page field is deleted, the search bar portlet becomes unavailable. Steps to reproduce: 1) Start Liferay DXP 7.2 with fix-pack-17 (previous fix pack...

Conflict loading libraries from the global classpath(tomcat-/lib/ext/)

legacy Troubleshooting

Issue Loading the libraries from the global classpath is conflicting with one of the Liferay's internal module Caused by: java.lang.ClassNotFoundException: org.apache.commons.compress.archivers.zip.ZipFile...

The Layout table still contains database references for removed sites

legacy Troubleshooting

Issue Not all references to a deleted site are removed since entries in the Layout table that had the site's groupId are still present after the deletion is complete. Steps to Reproduce 1. Start a clean DXP 7.3...

When the data for 'from address' and 'from name' are more than 50 characters, custom calendar notification templates cannot be saved

legacy Troubleshooting

Issue The notification template is not being saved Steps to reproduce: 1. Add a 'Calendar' portlet to page 2. Navigate to Calendar settings 3. Navigate to notificationtemplates tab 4. Edit 'from address' and 'from...

Specifications API is not supporting Upsert operations

legacy Troubleshooting

Issue Users are unable to add translations for title/labels in Specification API. Steps to reproduce: 1. POST a specification by using the Specification API endpoint...

Unable to add Products with Specifications via headless API

legacy Troubleshooting

Issue When a product is created with specifications, the 200 response code is received. But, on UI product is not visible. Steps to reproduce: 1. Create a product by using the POST /v1.0/products (Request is...

Unable to add Products with Tags via headless API

legacy Troubleshooting

Issue Steps to reproduce: 1. Create a product using POST /v1.0/products (Request is attached). 2. Execute the request and check the response. 3. Tags are showing blank and on Product UI, tags are not generated....

Adding all locales is exceeding the maximum characters

legacy Troubleshooting

Issue The below error is observed when Liferay DXP 7.4 is started with this property...

After installing a new portal with an AdvancedFileSystemStore document_library, the images aren't shown

legacy Troubleshooting

Issue After migrating, upgrading or installing a new portal with an existing database and document library folder using the AdvancedFileSystemStore the images and documents aren't accessible....

Using $dateTool.toDate in a Velocity template does not return any date

legacy Troubleshooting

Issue In a Velocity template, trying to get a date using dateTool.toDate does not work as expected when using a locale different from default one. As an example, if under those conditions we have a Velocity...

Liferay image fails to start with a javax.servlet.ServletException

legacy Troubleshooting

Issue My Liferay image is failing to start with the default settings. The following message is thrown in the logs: javax.servlet.ServletException: A servlet matching the filter...

Unable to configure Outlook

legacy Troubleshooting

Issue Steps Followed: 1. portal-ext. properties: mail.session.mail.smtp.auth=true mail.session.mail.smtp.starttls.enable=true 2. Navigate to Server Administration -> Mail Outgoing SMTP Server: smtp.office365.com...

Files in the document_library folder are owned by the root user

legacy Troubleshooting

Issue After executing the portal with the Linux root superuser, some files and folders in the $LIFERAY_HOME/data/document_library folder are now owned by the root user and can't be accessed by the...

Product specifications are not getting created if not available on the portal

legacy Troubleshooting

Issue When specifications are not available on the portal. It's giving 500 Internal Server Error in the response body while creating the product via headless API. Steps to reproduce: 1. Create a product by using...

Product status is not updating by using Patch API

legacy Troubleshooting

Issue PATCH API is not updating the status of the product workflow. Steps to reproduce: 1. Create a product via headless API( request is attached). 2. Check the status of the product in UI ( It's showing as draft...

Page .lar exports are failing to be imported due to a "DuplicateVocabularyException: A category vocabulary with the name topic already" exists

legacy Troubleshooting

Issue Page .lar exports from one 7.3 environment are currently failing to be imported in a separate 7.3 environment due to the following error: DuplicateVocabularyException: A category vocabulary with the name topic...

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