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Radio Buttons in Forms cannot be navigated by keyboard

Issue I have set up a form with non-inlined radio button groups. Using tabulator and arrow keys, I cannot select the appropriate option within groups. This is an accessibility issue, since the form cannot be...

Are Document Previews in Liferay Compatible with '.potx' File Extensions?

legacy Troubleshooting

Issue We are facing an issue with the preview of files having '.potx' extension. We added the extension in System Settings > Documents and Media > Service and System Settings > Documents and Media > Item Selector View....

Special characters like apostrophe (') is displayed as its ASCII value in the account address field

legacy Troubleshooting

Issue Special characters like apostrophe (') are displayed as their ASCII value in the account address field. Steps to Reproduce: Start Liferay DXP 2024.Q1.12 Go to Control Panel -> Accounts Create an...

After upgrading to DXP 7.4 u92 I receive an unable to locate transaction executor error on server startup

legacy Troubleshooting

Issue I have an issue with deploying our custom built Java modules. I upgraded from DXP 7.4 update 81 to u92. After the upgrade, on server startup the deployment of the custom built modules behavior is inconsistent and...

Unwanted spaces appearing after HTML tags in translated text

legacy Troubleshooting

Issue When using HTML tags like <strong>, <b>, <h1>, <span>, and <i> within internationalized text in the Language Override functionality, an unnecessary space is generated after the closing tag when the text is rendered...

Receiving resource not found error when creating commerce product through headless API

legacy Troubleshooting

Issue When creating a product using headless API. After creating it, the product status shows 'Approved'; however, when searching for the product or clicking the product to open it, that shows the resource not...

JournalContentSearchLocalServiceUtil.getLayoutIds returns an empty list

legacy Troubleshooting

Issue When trying to retrieve the pages where a web content article is displayed using its articleId, an empty list is returned. After instantiating a web content in a Content Viewer, the following...

Null Values for PortalInetSocketAddress and PortalProtocol for Cluster Nodes

legacy Troubleshooting

Issue When running a Groovy script to check cluster formation, the output shows "null" for PortalInetSocketAddress and PortalProtocol for some nodes. Environment DXP 7.4 Quarterly Releases Resolution...

ERR_CONTENT_DECODING_FAILED

legacy Troubleshooting

Issue When the user is accessing their DMS application, sometimes they encounter the below error in the browser console: Error : Failed to load resource: net::ERR_CONTENT_DECODING_FAILED....

URL redirection between sites in Liferay DXP 7.4

legacy Troubleshooting

Issue After migrating from Liferay DXP 7.3 to DXP 7.4, URL redirection rules defined in rewriteurl.xml (no longer supported in 7.4) and through .config files stopped working. Liferay’s built-in redirection...

Groovy Scripts not working on Partner Portal

legacy Troubleshooting

Issue While filling out the upgrade request form on Partner Portal, the groovy scripts 'ee_6_2-all.groovy' and 'PrintDatabaseInfo_DXP_Modified.groovy' are not working. Environment Liferay Portal 6.2...

Database Upgrade from Liferay 6.2 to DXP 2024.Q4 Fails on Oracle 19

legacy Troubleshooting

Issue When upgrading from Liferay 6.2 to DXP 2024.Q4 quarterly release using the `db_upgrade_client.sh` script, the process fails with the following error: Type change is not allowed when altering column name. Column...

Video loads multiple times on page refresh/ page navigation

legacy Troubleshooting

Issue When a video is added to the page and the page is refreshed, the video gets loaded multiple times which is ultimately impacting the performance of the page. Steps to reproduce: 1. Go to Documents and...

Liferay REST Module Failing After Adding JJWT Dependencies

legacy Troubleshooting

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue...

Client Extension Batch Not Inserting Object Entries

legacy Troubleshooting

Issue We have a batch client extension to deploy List Definitions and Object Definitions, and we tried to use the same batch CX to insert object entries for an object definition. However, the batch seems to ignore the...

ERROR [SystemExecutorServiceUtil-5][BundleBlacklist:198] Unable to uninstall org.eclipse.osgi

legacy Troubleshooting

Issue After restarting the server, the system shuts down and displays a 503 error. The following error appears in the logs: 2024-11-29 22:12:03.912 ERROR [SystemExecutorServiceUtil-5][BundleBlacklist:198]...

String ¿¿¿¿¿¿ is displayed in several Web Contents after upgrading

legacy Troubleshooting

Issue After upgrading, some Web Contents are displayed with the string ¿¿¿¿¿¿¿. Environment Quarterly Releases: 2023.Q3, 2023.Q4, 2024.Q1, 2024.Q2, 2024.Q3 Resolution The string ¿¿¿¿¿¿ is codification of the...

When a virtual instance is created via a headless API, the admin user's email address changes

legacy Troubleshooting

Issue When a virtual instance is created via a headless API, the admin user's email address changes. Environment 2024.q2.2 Resolution Update to 2024.q3+ or implement a portal property as a workaround: Set...

Error when projecting a clob field in a DSL query with an Oracle database

legacy Troubleshooting

Issue Given the following DSL query: DSLQuery testQuery = DSLQueryFactoryUtil.select(ddmfaTable.largeAttributeValue) .from(ddmfTable) .innerJoinON(ddmfaTable,...

'OutOfMemoryError' during PDF preview generation

legacy Troubleshooting

Issue Application nodes frequently crash. The following error appears in the logs: ERROR [liferay/document_library_pdf_processor-1][PDFProcessorImpl:795] java.util.concurrent.ExecutionException:...

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