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Action Button on pages are not working as expected

Issue While clicking the action button of the Public Pages the menu appears and then disappears. Environment Liferay DXP 7.1 Resolution The observed behavior is a known issue and is fixed in liferay-fix-pack-dxp-10 and...

Addressing Issues Caused by Using a Non-GMT user.timezone

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...

Web Content Permission Change Starting With 6.2 SP9

legacy Troubleshooting

When updating to Liferay Portal 6.2 SP9 or a fix pack that that contains LPS-40597, web content assets that guest users used to be able to view will not be displayed. Steps to...

Portal Activation Key Deployment Instructions: Using the .xml key file

legacy Troubleshooting

Resolution Clear the ${liferay.home}/data/license folder Start the application server Place the attached key xml file in the Liferay deploy directory (${auto.deploy.deploy.dir} , which...

Deploying and Managing SAML on Liferay DXP

legacy Troubleshooting

This troubleshooting guide is meant to supplement the existing SAML documentation. The information in this guide explains in more detail to demonstrate the most common use cases. ...

ユーザーグループにユーザーをアサイン後、そのユーザーのSSOログイン直前にアサインを外される

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ユーザーグループにユーザーをアサイン後、そのユーザーのSSOログイン直前にアサインを外される, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 128674, title:...

お知らせと警告で、表示日を将来の日付に設定すると、リストに表示されません。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: お知らせと警告で、表示日を将来の日付に設定すると、リストに表示されません。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 112254, title: お知らせと警告で、表示日を将来の日付に設定すると、リストに表示されません。

ページコメントで画像の添付をしたいです。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ページコメントで画像の添付をしたいです。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 107730, title: ページコメントで画像の添付をしたいです。

Dynatraceインスタンスとの接続が切断できません。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Dynatraceインスタンスとの接続が切断できません。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 110658, title: Dynatraceインスタンスとの接続が切断できません。

Liferay PaaSでのSAML証明書作成方法

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferay PaaSでのSAML証明書作成方法, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 106395, title: Liferay PaaSでのSAML証明書作成方法

Upgrade to a Quarterly Release Fails with "Elasticsearch sidecar could not be started" Error

legacy Troubleshooting

Issue When upgrading from Liferay DXP 7.2 to a Liferay DXP 7.4 Quarterly Release, the server startup fails. The logs show errors related to Elasticsearch, such as: 2025-07-10 09:29:51.414 ERROR...

In the Documents and Media portlet, the search is not performed on the selected folder in its configuration

legacy Troubleshooting

Issue I have an issue with the documents and media portlet document search. I have two document folders and two document and media portlets on a page. One folder is set at a document folder, the other is set at another...

Inconsistent Roles in Assign/Unassign Dialogs After Upgrade

legacy Troubleshooting

Issue After upgrading from Liferay DXP 7.2 to 2025.Q1, there are inconsistencies in the Site Roles displayed for users. While the main members list shows the correct roles for a user, the "Assign Roles" and...

Multi-Factor Authentication (MFA) email is not being sent for logins

legacy Troubleshooting

Issue Multi-Factor Authentication (MFA) email is not being sent for logins, and due to this, users are not able to login successfully. Environment Quarterly Release Resolution One potential cause for this is a mail server...

Field Group Fields Missing in "Untranslated" View for Non-Default Locale

legacy Troubleshooting

Issue When we check untranslated field group fields in our web content for the non-default locale, they are not visible. Environment Liferay DXP Quarterly Releases Resolution Contact Support and request a hotfix with...

Error Creating Web Content with Nested Fields via Headless API: 'Value Should Not Be Set for Transient Field'

legacy Troubleshooting

Issue When attempting to create web content that includes nested fields using the Headless API, the user encounters a 400 Bad Request error. The response message states: "Value should not be set for transient field...

Company-scoped objects' workflow tasks do not get assigned to users with only site-scoped roles

legacy Troubleshooting

Issue Given: A company-scoped custom object A workflow assigned to the above-mentioned object (at Global Menu > Applications tab > Workflow section > Process Builder > Assignments tab) And a workflow task...

Updating Web Content's Custom Integer Field Using Headless API

legacy Troubleshooting

Issue When trying to update the web content's custom field value of type Integer with API, an errorClassCastException occurs. Steps to reproduce: Create a custom field of integer in the web content article. Create...

Web Content Structures Not Visible in Second Instance After Upgrade

legacy Troubleshooting

Issue After upgrading to a Quarterly Release, web content structures are not visible in the second instance when creating web content. Environment Liferay Quarterly Release upgraded from a previous version...

Changing locale using the Language selector in a private page redirects to a 404 error page

legacy Troubleshooting

Issue I have an issue with the use of the language selector in a private page. When I try to change the locale using the language selector, I get redirected to a 404 error page. Reproduction Steps: Start 2024.q1.17....

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