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Firewall blocks URI for reserved characters

Issue URI contains reserved characters such as "$" and certain firewall rules block these URI's. Environment DXP 7.4 Resolution Many URL schemes reserve certain characters for a special meaning. However, this is not...

Cache is not replicating properly across the nodes in the cluster environment

legacy Troubleshooting

Issue From one of the nodes, when uploading a document or creating web content, it's available under the content section in the other node. But when creating a page, adding the uploaded docs and existing web content...

After soy modification, the components under Control Panel are not visible

legacy Troubleshooting

Issue Post portal upgrades from DXP 7.0 to Liferay 7.2, under the control panel, pages like the site, user organization, etc are not visible and getting UI error as "XXXX is temporarily unavailable" Environment...

Unable to configure the portal-{WebID}.properties for each instances

legacy Troubleshooting

Issue In Liferay, we have a feature of configuring different portal-{WebID}.properties (portal-ext.properties) for each instances. This configuration is not working in DXP 7.2 with fixpack dxp-2 and above....

I cannot reinstall Marketplace applications in the App Manager

legacy Troubleshooting

Issue I have issues with a Marketplace app, so I try to reinstall it I uninstall the App through the UI (from Control Panel > Apps > App Manager) I purchase the App again from the Marketplace (Apps > Store) Once it...

On 6.2 fix packs before portal-167-6210, Liferay shows a blank home page on MS IE11 and MS Edge

legacy Troubleshooting

Issue When working in a Portal 6.2 EE environment with JBoss EAP 7.0, a web server and a patching level lower than portal-167-6210, the Liferay home page, when displayed on MS IE11 and MS Edge, will be blank ...

Fragment is not resolved after a clean server restart

legacy Troubleshooting

Issue If I deploy a fragment, it works fine for the first time. But when I stop the server, delete osgi/state folder, and restart it, the fragment fails to resolve. It needs to be restarted in gogo shell to go to...

Mails are not getting triggered when configured with smtp.office365.com

legacy Troubleshooting

Issue The email notifications are not sent successfully when configured with smtp.office365.com. The below errors are observed while mail is being sent. 1) 530 5.7.57 SMTP; Client was not authenticated to...

Groovy script to clear the stale data in the lock_ and backgroundtask tables

legacy Troubleshooting

Issue Groovy script to clear the stale data in the lock_ and backgroundtask tables Environment Liferay DXP 7.2+ Resolution In the log, similar to the below info may be thrown which shows that there may be some stale...

The document preview is not generated due to "[SocketOpenOfficeConnection:114] trying to (re)connect" warn message.

legacy Troubleshooting

Issue The preview is not generated for the documents in the Document and Media portlet. The following warn messages are thrown in the logs, INFO...

Can not start Liferay after upgrading to jdk 11 with "java.lang.ClassNotFoundException: jdk.internal.reflect.MethodAccessorImpl cannot be found" reported

legacy Troubleshooting

Issue After upgrading to JDK 11, the server can not be started due to the following error: 2020-03-16 16:47:50.470 ERROR [Start Level: Equinox Container:...

Browser's console prints: “Error: Namespace "ClayTooltip.incrementaldom" already declared”

legacy Troubleshooting

Issue While navigating through DXP pages, the browser's console will occasionally print the below error: Error: Namespace "ClayTooltip.incrementaldom" already declared So far the issue was observed in the...

java.sql.SQLException: Error on rename of mysql.frm due to permission denied

legacy Troubleshooting

Issue After deploying the jar, it gets deployed and started successfully with the following error on Liferay logs. Also, the table gets created but there is no entry in Release_ and ServiceComponent table....

How to resolve failed deployments when quota limit errors indicate exceeded maximum builds

legacy Troubleshooting

Issue Deployments are currently timing out for some of our services, causing the deployments of those builds to fail. When looking at the console for the CI, I see the following error:...

On RHEL7.7, the authentication code (captcha) on the password reissue screen may not be displayed

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Why the "Error executing FreeMarker template" is thrown in the logs?

legacy Troubleshooting

Issue What is the reason behind the following error which is thrown in the logs? [runtime:60] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==>...

Xerces Errors with Customizations

legacy Troubleshooting

Issue After deploying a customization on Liferay 6.2 there are xerces related error on server restart Apache xerces error in the logs after module deployment Environment Liferay 6.2 and JBoss EAP 7.0 Resolution...

"Primordial" ReferenceError is thrown when upgrading or importing the theme

legacy Troubleshooting

Issue Error as "ReferenceError: primordials is not defined" is thrown either while upgrading a theme or when importing a theme home/xxxx/yyyyy/theme$ yo liferay-theme:import 00h00m00s 0/0: : fs.js:27 const { Math,...

Elasticsearch indexing error- NoNodeAvailableException

legacy Troubleshooting

Issue Elasticsearch indexing error is getting thrown as below while upgrading the Liferay portal DB. 2020-02-21 11:39:23.096 ERROR [Framework Event Dispatcher: Equinox Container:...

Some portlets are disabled after upgrading

legacy Troubleshooting

Issue After upgrading from a previous version of Liferay to Liferay DXP 7.2, some portlets were disabled and displayed error messages such as "This portlet is inactive. Please contact your portal administrator to...

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