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"No User exists with role Administrator" error seen when upgrading Liferay

Issue "No User exists with role Administrator" error is seen when upgrading major Liferay versions, as follows: ERROR [main][VerifyProcessTrackerOSGiCommands:323] null com.liferay.portal.verify.VerifyException:...

The Theme is Broken With NPE thrown in the Log

legacy Troubleshooting

Issue The theme is broken when accessing non-existent pages. NPE is also thrown in the log. Reproduction Steps: Access non-existent pages http://localhost:8080/web/guest/p/ Or create a commerce site named "xyz" and access...

Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v1_1_2.DynamicDataMappingUpgradeProcess

legacy Troubleshooting

Issue During your upgrade process, you might encounter an error where the upgrade step for module com.liferay.dynamic.data.mapping.service fails due to a NullPointerException: Caused by:...

Blacklisting commerce modules causes stack-trace and Unsatisfied Components in DXP 7.4

legacy Troubleshooting

Issue When blacklisting commerce modules, the following stack-trace is observed: 2023-03-28 19:06:19.423 ERROR [Framework Event Dispatcher: Equinox Container:...

"Detected reserved friendly URL" error during upgrade

legacy Troubleshooting

Issue During Liferay upgrade I get the following error related to friendly URL: Class name: com.liferay.portal.verify.VerifyLayout 1 occurrences of the following errors: Detected reserved friendly URL "/apirila"...

Appending additional characters to an impersonated user's URL throws extensive log errors

legacy Troubleshooting

Issue When appending the URL of an impersonated user with additional characters such as: ...

Upgrade Failed due to the Error "No Group exists with the primary key xxxxxx"

legacy Troubleshooting

Issue When doing database upgrade from 7.0 de-98 to 7.4, the upgrade failed with the following error: ERROR [main][ReleaseManagerImpl:183] Failed upgrade process for module com.liferay.dynamic.data.mapping.service...

Database upgrade fails due to missing Kaleo tables

legacy Troubleshooting

Issue Would like to upgrade the Liferay environment to a later version The upgrade tool is logging the following error: ERROR [main][UpgradeStepRegistratorTracker:193] Failed upgrade process for module...

Random user can check another user's order with the correct channelId and accountId - Headless API

legacy Troubleshooting

Issue User can consume the API without applying any sort of content restriction or authorization /o/headless-commerce-delivery-order/v1.0/channels/${channelId}/accounts/${accountNumber}/placed-orders E.g.: If...

java.lang.ClassNotFoundException: org.hibernate.proxy.HibernateProxy cannot be found when blob column is used in service builder

legacy Troubleshooting

Issue I use a blob column type in service builder. On deployment i get Caused by: java.lang.ClassNotFoundException: org.hibernate.proxy.HibernateProxy cannot be found Environment 7.4 Resolution Add the followings...

How to set the reindex batch size when disabling Index All Article Versions Enabled

legacy Troubleshooting

Issue When we use the default value (true) of the System Settings -> Web Content -> Index All Article Versions Enabled option, we use the com.liferay.journal.model.JournalArticle=1000 property to limit the number of...

User's IP address is always registered as IP address of web server

legacy Troubleshooting

Issue After configuring Liferay behind the frontend server (Apache or Nginx) and Load Balancers, when a user logs in, the value of the loginIp column in the User_ table is always the same local IP addresses of the Load...

Taglib throws an exception after redeploy the JAR file

legacy Troubleshooting

Issue The taglib throws the freemarker.template.TemplateModelException error after redeploying the JAR file. Steps to reproduce: 1. Start the server 2. Navigate to Site Menu> Content & Data > Blogs 3. Create a...

Sync and AsyncExportImportLifecycleMessageListener unsatisfied references

legacy Troubleshooting

Issue When you execute the command ds:unsatisfied in the Gogo Shell, you get this output: Declarative Service {id: 2457, name: com.liferay.exportimport.lifecycle.SyncExportImportLifecycleMessageListener,...

Error updating time zone definition - n.f.ical4j.model.TimeZoneUpdater

legacy Troubleshooting

Issue The following logging error is observed on a regular basis: n.f.ical4j.model.TimeZoneUpdater - Error updating timezone definition java.net.ConnectException: Connection timed out (Connection timed out) How...

"No CommerceChannel exists with the key" when starting Liferay

legacy Troubleshooting

Issue After upgrading from Portal 6.2 to DXP 7.4 Update 66, we see the following error in the log when starting Liferay: ERROR [http-nio-8080-exec-10][MiniCartTag:123] null...

Liferay is unable to configure MySQL because of to an authentication error

legacy Troubleshooting

Issue The issue of being unable to load authentication occurs while configuring the MySQL database with Liferay: java.sql.SQLException: Unable to load authentication plugin "caching_sha2_password" Environment...

OutOfMemoryError on startup when there are a lot of very large FragmentEntryLinks

legacy Troubleshooting

Issue Liferay takes a very long time to startup, and throws the following Heap Space error: ERROR [Framework Event Dispatcher: Equinox Container: d97119a4-f960-4e1c-839b-88c78fbc6cc6][Framework:93] FrameworkEvent...

"Portlet must not be null" error during upgrade

legacy Troubleshooting

Issue You might encounter an issue where you face an error during upgrade such as follows: 2023-03-29 08:09:14.891 ERROR [Framework Event Dispatcher: Equinox Container:...

Deploying a Portlet to Liferay 6.2 on Tomcat 8, causes listerner tags in Web.xml of portlet to change to Context-param tags

legacy Troubleshooting

Issue Deploying a portlet developed for Liferay 6.2 on Tomcat 7, on a Liferay 6.2 instance running on Tomcat 8 causes the portlet's web.xml file to reflect the following changes: The web.xml before it is deployed had...

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