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LDAP settings and upgrading from 5.2.x to 6.x

This article pertains to portals in which LDAP is configured in Liferay Portal 5.2.x and an upgrade is performed. When a user attempts to login, an error is thrown, and the user is not...

Permissions Are Not Working Post-Upgrade

legacy Troubleshooting

After upgrading from Liferay Portal 5.2, permissions settings may act in an undesirable manner. This could include not being able to change permissions, as well as not being able to access the control panel or any other...

Application Server Times Out While Downloading/Uploading Documents

legacy Troubleshooting

When uploading documents larger than 3Mb via web call, an error may be thrown: 13:45:27,141 INFO [PortalImpl:4366] Current URL /documents/10162/179749/Certification+Tracking+Database+CSC+v2.0+Production.zip...

Resolving 'BadPaddingExceptions' in the Console Logs

legacy Troubleshooting

This article addresses a situation where customers might encounter a BadPaddingException in the logs. This occurs if customers have two instances on the same domain; when a user tries to access another instance on the...

PropsUtil causing NullPointerException at startup

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable.   When starting up the application server,...

Performance Issue for Thread Counts While Processing JSP files

legacy Troubleshooting

This article is designed to help administrators tune performance in Liferay DXP 7.0 when the active thread count approaches the maximum allowed thread count. The reason for this performance issue is because the values...

Carousel Portlet Prevents Ehcache Plugin From Loading With a 'ClassNotFoundException'

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...

Transactional Cache or Blocking Portal Cache Causes the Portal to Hang

legacy Troubleshooting

This article serves as a troubleshooting guide. During a thread dump, your server may hang indefinitely due to the blocking portal cache. Blocking portal cache is one of the caches...

Load Balancing Can Return Null

legacy Troubleshooting

When running Liferay with more than one node on a load balancer, sometimes, when generating urls for buttons, they can receive a incorrect url or sometimes a null value. Resolution...

High Priority Issue Checklist

legacy Troubleshooting

This article provides a brief checklist of items to run through when your server is frozen, or goes down entirely. Collecting this information before opening a support ticket is a...

Common Upgrade Errors for Liferay DXP

legacy Troubleshooting

This article documents the common configuration errors you may encounter while upgrading to Liferay Digital Experience Platform (DXP), versions 7.0 or 7.1. Read below to discover the steps you can take to resolve these...

Cannot Obtain Lock During Startup on DXP 7.0

legacy Troubleshooting

In some cases, JGroups may not get a response when trying to bind to an address. In this case, an exception like the following can be thrown: 05:50:53,559 ERROR [Framework Event Dispatcher: Equinox Container:...

User's group membership not updating with LDAP after upgrading to Liferay Portal 6.0 EE SP2

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Beginning in Liferay 6.0 EE SP2, the...

Cluster Nodes Are Not Connected When Using Jdbc_Ping on an Oracle Database

legacy Troubleshooting

This article documents a solution if subscribers are using an Oracle database and using JDBC_ping as the discovery protocol in a clustered environment. The issue is that the JGroup's default initialize_sql value is...

Issues Encountered with Upgrades to Liferay Portal EE Versions

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

Errors and Redirect Issues While Using the Control Panel

legacy Troubleshooting

This article describes navigational/redirect issues while using the Control Panel when accessing the Liferay platform through a domain (web server or not). The symptoms of this behavior are somewhat random, but...

PDFBox Causing JVM Crashes

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes an issue inherent...

Error when going to Portal Settings After Upgrading to Liferay Portal 6.1

legacy Troubleshooting

After an upgrade to Portal 6.1 EE GA1 when clicking on Control Panel > Portal settings, an error pops up: 11:53:46,699 ERROR [BeanPropertiesImpl:480] jodd.bean.BeanException: Simple property not found: hostname...

Trouble Starting Portal If 'Java_Home/bin' Is Not Defined in Path Variable

legacy Troubleshooting

This article describes a known issue where the platform may not start if JAVA_HOME/bin is not defined in the PATH variable. DXP 7.0 and 7.1 requires JAVA_HOME and PATH variables to be set. However, the...

Before Opening a Clustering Ticket

legacy Troubleshooting

This article provides a short checklist of questions to ask and steps to take before opening a clustering ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you...

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