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Some redirects executed from a custom module are not performed in JBoss EAP/Wildfly

Issue Given a custom module with a portlet component which includes the following code: ... @Override public void doView(RenderRequest renderRequest, RenderResponse renderResponse) throws IOException,...

'Pages' option is not visible under the 'Site Builder', after the upgrade

legacy Troubleshooting

Issue The 'Pages' option is not visible under the 'Site Builder' Steps to Reproduce: Start any DXP 7.4 Update 42 with any Database Navigate to Site Builder> Pages> Create a few pages. After following the above steps,...

I am getting "Someone may be trying to circumvent the permission checker" while accessing Password Policies

legacy Troubleshooting

Issue When I try to access Control Panel → Password Policies, I get "Password Policies is temporarily unavailable." I get the following error message: 2024-07-30 13:15:07.411 ERROR...

"Unable to persist buffered increment value" Error in Liferay Logs

legacy Troubleshooting

Issue I am seeing the following errors thrown regularly in my Liferay console logs. How can I resolve this? ERROR [BufferedIncrement-default-2][BufferedIncrementRunnable:54] Unable to persist buffered increment...

Upgrading to a Quarterly Release fails due to Elasticsearch exceptions in the logs

legacy Troubleshooting

Issue When upgrading to a Quarterly Release, coming from an old DXP version, the upgrade fails because of some Elasticsearch errors that can be seen in the logs: ERROR [main][ROOT:47] bundle...

There was an error when loading the "text" field

legacy Troubleshooting

Issue 'There was an error when loading the "text" field' is showing if user clicks on any portlet inside System Settings and Instance Settings. Environment 2024.Q1 2024.Q2 Resolution This behavior is only...

sun.awt.Win32GraphicsEnvironment ClassCastException in the logs

legacy Troubleshooting

Issue We started to see the below exception in our logs: Exception in thread "AWT-EventQueue-0" java.lang.ClassCastException: sun.java2d.HeadlessGraphicsEnvironment cannot be cast to...

How to resolve "Attempting to upgrade table UserGroupGroupRole by adding a temporary column" DB2 database upgrade errors

legacy Troubleshooting

Issue When trying to upgrade Liferay DXP from a 7.4 U release to 2024.q1.3 using a DB2 11.5 database, we encountered the following errors relating to the UserGroupGroupRole table: INFO [ServerService Thread Pool --...

Unable to login without the sameSiteCookies="none"

legacy Troubleshooting

Issue Without the sameSiteCookies="none" setting up, some vital cookies (e.g., JSESSIONID) are not created at all, preventing portal access. Environment Liferay DXP Resolution This article:...

How to create schedulers in DXP 7.4 and above?

legacy Troubleshooting

Issue We've been using the below classes in our project to create schedulers: com.liferay.portal.kernel.scheduler.StorageType com.liferay.portal.kernel.scheduler.StorageTypeAware After upgrading to a...

Batch Error encountered during upgrade using SQL Server 2019

legacy Troubleshooting

Issue When upgrading from Liferay 7.2 to Liferay 7.4, the following error may be encountered during the upgrade process when using SQL Server 2019 with MSSQL JDBC Jar Version 12.X ERROR [main][DBUpgrader:79] null...

Table already exists upgrade error

legacy Troubleshooting

Issue An upgrade is failing with a java.sql.SQLSyntaxErrorException: Table [table name] already exists error Environment Quarterly Releases DXP 7.4 DXP 7.3 DXP 7.2 Resolution NOTE: Be sure to take a backup of...

Database connection issue: Failed to validate connection

legacy Troubleshooting

Issue We are getting some slowness when browsing through DXP and following message is showed in log: HikariPool-1 - WARN … Failed to validate connection … Possibly consider using a shorter maxLifetime value....

Issue in Workflow node ASSIGNMENTS option

legacy Troubleshooting

Issue We have a portal with multiple custom roles based on business rules and when trying to select roles in the Workflow node ASSIGNMENTS option the portal crashes. The problem lies in the endpoint that lists...

java.lang.StringIndexOutOfBoundsException: begin 0, end -1, length 1

legacy Troubleshooting

Issue While upgrading to Liferay DXP 7.4, following errors were observed in the logs: ERROR [http-nio-8080-exec-21][OpenIdConnectSessionValidationFilter:53] java.lang.StringIndexOutOfBoundsException: begin 0, end...

View only permission for custom Field does not include frontend restrictions

legacy Troubleshooting

Issue Facing issues while using 'View' only permissions for 'Custom Field', able to see and even edit the details even after View only permission. Steps to reproduce: 1. Navigate to Control Panel > Roles, and create...

Feature flag LPS-170809/163118/166126 is not available for company 0

legacy Troubleshooting

Issue After trying to upgrade to DXP 2023.Q4.4, the database upgrade script is failing with the following errors in the logs: Feature flag LPS-170809 is not available for company 0 Feature flag LPS-163118 is not...

Unsatisfied Reference - Unresolved Declarative Service

legacy Troubleshooting

Issue When upgrading to the Liferay DXP 7.4, navigate to the Control Panel > System > Gogo Shell and execute the ds:unsatisfied command, then getting the Unsatisfied Reference - Unresolved Declarative Service and...

Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v4_0_0.DDMStructureUpgradeProcess

legacy Troubleshooting

Issue You might encounter an issue when upgrading from 7.2 to 7.4 where the upgrade step for module com.liferay.dynamic.data.mapping.service fails due to a NoSuchGroupException: 2024-05-22 13:18:39.512 INFO...

Need to get values from System Configuration

legacy Troubleshooting

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue...

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