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Email Sender Configuration is not being saved

Issue When modifying the Email Sender Name in our PROD environment by following these steps: Control Panel > Instance Settings > Email Access "Email Sender" in the left menu Set "XYZ" in the "Name" field > Save the...

"Information Templates" page is blank

legacy Troubleshooting

Issue We've observed an undesirable behavior when trying to access "Information Templates". When navigating to Design > Templates > Information Templates, the page is blank. There is no option to create a new...

Liferay Marketplace App Manager Web XSS Vulnerability (CVE-2025-4388)

legacy Troubleshooting

Issue A reflected cross-site scripting (XSS) vulnerability (CVE-2025-4388) in /o/marketplace-app-manager-web/icon.jsp allows a remote non-authenticated attacker to inject JavaScript into the...

Object entry reviewer to have access only to currently reviewed object, not to all entries

legacy Troubleshooting

Issue Issue description: I have enabled a review workflow for an object and noticed that if I want the reviewer to be able to edit the submitted object entry during the review task, I need to add the "Access in Control...

The drop-down is not working when clicking anywhere apart from the arrow

legacy Troubleshooting

Issue The category filter fragment only expands or collapses the category list when clicking the dropdown arrow. Clicking the category name itself does not trigger this action. Steps to reproduce: 1. Navigate to...

Hidden Heading () and Incorrect role="main" Usage in Liferay DXP Theme

legacy Troubleshooting

Issue An unnecessary hidden heading, <h1 class="sr-only">Navigation</h1>, is present in the page source code. Although hidden visually, it is still picked up by screen readers, which can confuse users...

User Workflows Not Appearing Under 'Assigned to My Roles'

legacy Troubleshooting

Issue We have enabled a workflow for approving new user account creation. While the Admin user gets the notficiation about the workflow task, if they navigate to My Workflow Tasks > Assigned to my Roles, the task is...

Loss of Client Extension Configurations After Publishing with Local Staging

legacy Troubleshooting

Issue After configuring settings such as JS or CSS on the pages of a site with Local Staging enabled, the changes are being lost after publishing to Live Environment 2024.Q1.12 (or older versions) Resolution This...

Analytics Cloud Stuck On "Redirecting to your identity provider..."

legacy Troubleshooting

Issue When attempting to access Analytics Cloud via https://analytics.liferay.com the site hangs indefinitely on the "Redirecting to your identity provider..." message. This can occur despite successfully logging...

I received the following error in the log: Feature flag LPD-10588 is not available for company 0

legacy Troubleshooting

Issue After upgrading to 2025.q1.6-lts, I received the following error in the log: Feature flag LPD-10588 is not available for company 0 Environment Liferay Quarterly Release 2025.q1.6-lts Resolution The case has been...

Exceptions in the log when the Glowroot page times out

legacy Troubleshooting

Issue I see a lot of exceptions in the Glowroot logfile. It is caused by administrators accessing the glowroot page and leaving it open in a tab. Then the session times out and since the frontend tries to update the...

Reindexing Errors and Warnings After Upgrade

legacy Troubleshooting

Issue After upgrading Liferay, reindexing throws errors and warnings in the logs. Liferay starts up successfully, and the database upgrade finished without errors. Errors: 2025-04-15 11:58:36.632 ERROR...

Unable to migrate content from Dynamic Data Lists to Objects using the Data Migration Center

legacy Troubleshooting

Issue Unable to migrate content and data from Dynamic Data Lists through the Data Migration Center due to issues found during the process. Environment DXP 2023.Q4+ Portal GA102+ Resolution The...

Groovy scripts in Objects actions do not work in JBoss. System.out.println traces do not appear in the server logs.

legacy Troubleshooting

Issue Objects actions using Groovy scripts to update web content after an entry is added or deleted in the object do not work as expected. This functionality works in Tomcat environments, but not in JBoss environments....

Hotfix Currently not installed Won't be installed requires version 2025.q1

legacy Troubleshooting

Issue Trying to install a hotfix on a 2025.q1 version got an error showing : Currently not installed; Won't be installed: requires version 2025.q1.0-lts Environment Liferay DXP 2025.Q1 Resolution...

There is no Cookie Policy Utility Page visible after enabling the Analytics Cloud Cookie Control (LPD-10588) Feature Flag

legacy Troubleshooting

Issue When the Analytics Cloud Cookie Control (LPD-10588) Feature Flag is enabled in Control Panel > Instance Settings > Feature Flags > Release, the corresponding Cookie Policy Utility Page is not shown in the...

Outdated ibm-cos-java-sdk in Liferay S3 Module on JDK 21

legacy Troubleshooting

Issue The liferay-portal-s3 package relies on ibm-cos-sdk-core version 2.9.0, which hardcodes the KeyManagerFactory to 'SunX509', a value no longer recommended for use with Java 21. Environment 2024.Q4.7 Resolution...

Cannot start local server from Liferay Developer Studio versions 3.10.1 and 3.10.2

legacy Troubleshooting

Issue With Liferay Developer Studio Version: 3.10.1 and 3.10.2, I imported a 7.4 workspace downloaded from git, and initialized the bundle. I then imported the project and the server, but when I try to start the...

[PortletServlet:109] Unable to process portlet com_liferay_dispatch_web_internal_portlet_DispatchPortlet: java.lang.reflect.UndeclaredThrowableException

legacy Troubleshooting

Issue Navigate to Control Panel > Configuration > Job Scheduler > Scheduled Jobs, and after clicking the "Run Now" button, it redirects back to the "Job Scheduler Triggers" page instead of executing the job. The...

Database Upgrade Fails with "Invalid object name 'Configuration_'"

legacy Troubleshooting

Issue When running the upgrade, we see the following error: 2025-03-05 07:05:33.290 ERROR [Apache Felix Configurator Worker Thread][LogService:47] Error processing taskInvalid object name 'Configuration_'....

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