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Liferay will support our API and resolve any issues and answer any questions having to do with the API itself or any other part of Liferay's software. Issues and questions regarding custom development may be handled by...

Performance Issue With LDAP Imports When Using Oracle Database

legacy Troubleshooting

This article is regarding a performance issue that may surface when executing an LDAP import using the UserGroup method for a large amount of users. Specifically, the issue is that the...

Upgrade Fails with SQLIntegrityConstraintViolationException for Duplicate Repository Entry

legacy Troubleshooting

Issue When upgrading from Liferay DXP 7.2 to a newer version (7.4+ or quarterly releases), the upgrade process fails with an SQLIntegrityConstraintViolationException. The error message in the logs...

Performance Issues in Publications after Upgrading to 2024.Q1

legacy Troubleshooting

Issue Users may experience a performance drop when working with Publications. This is especially noticeable when navigating through Web Content within an active publication. Environment Liferay DXP 2024.Q1 ...

A page's Menu Display widget, Search bar widget, and Footer cannot be removed from a page's layout

legacy Troubleshooting

Issue This article documents a case where a page's Menu Display widget, Search bar widget, and Footer cannot be removed from a page's layout Environment Liferay DXP Quarterly Releases Resolution Pages inherit styles from...

Fieldsets with Custom Names Disappear When Filtering by Translation Status

legacy Troubleshooting

Issue In the web content editor, fieldsets that do not follow the default naming pattern (e.g., Fieldset1234) are hidden when filtering by "Untranslated" fields. This issue is caused by a regex that incorrectly assumes...

Client Extension disappears

legacy Troubleshooting

Issue We've found that our client extension disappears after Liferay is restarted. After a customElement CX is deployed, Liferay is forced to restart and our extension disappears with every restart. Environment SaaS...

Searching in a page created from a content page template does not work

legacy Troubleshooting

Issue I have an issue with searching in pages created from the content page template. When I search in a page and filter to "Pages", nothing happens in the page, and there are no search results. Steps to reproduce...

StaleStateException Error During Startup with OpenID Connect Configuration

legacy Troubleshooting

Issue During a Liferay DXP startup, the following error message appears in the logs, related to OpenID Connect provider configuration: ERROR [...][BatchingBatch:139] HHH000315: Exception executing batch...

Password Reset Link Immediately Shows as 'No Longer Valid'

legacy Troubleshooting

Issue When a user requests a password reset, the link in the notification email leads to an error page stating, "Your password reset link is no longer valid." This occurs even if the link is clicked immediately...

Unable to add Information Templates after changing Default Language

legacy Troubleshooting

Issue When only one language is available in Instance Settings > Localization and it is not "English (United States)", the Information Templates section under Design > Templates do not load. Environment Quarterly...

How can I protect against CVE-2025-4388 vulnerability?

legacy Troubleshooting

Issue My Liferay Instance has a vulnerability to CVE-2025-4388 Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Upgrade to 2024.Q1.13+ Request a Hotfix with LPD-46038, knowledgeArticleType:...

Google Cloud Translation Fails with "Too many segments" Error

legacy Troubleshooting

Issue When attempting to use the automatic translation feature for an entire page o contents with multiple fields, the process fails. The logs show the following error:...

Users with permissions to create Collections are unable to select global Document Types

legacy Troubleshooting

Issue Users with permissions to create Collections are unable to select global Document Types when creating a new Manual or Dynamic Collection with the Document subtype. Environment Quarterly Release Resolution Please...

Not able to see icons in a Spritemap Client Extension

legacy Troubleshooting

Issue After upgrading to 2025.Q1.8, the icons from the Spritemap CX (Client Extension) are missing and requests for the Spritemap have been blocked Environment Liferay DXP Quarterly Release 2025.Q1.8 Resolution In...

Connection to Analytics Cloud fails due to error unable to find valid certification path to requested target

legacy Troubleshooting

Issue Analytics Cloud is not getting configured when using an access token. The following error appears in the logs: ERROR [default task-26][ExceptionMapper:79] unable to find valid certification path to requested...

NullPointerException on assetRendererFactory after Upgrade

legacy Troubleshooting

Issue After upgrading to Liferay DXP 2025.q1, the upgrade process completes successfully. However, upon restarting the server, the following error is shown in the log: ERROR [render_portlet_jsp:122] Cannot invoke...

How to Optimize Language Selection for SEO

legacy Troubleshooting

Issue The language selector in Liferay DXP uses the /c/portal/update_language URL, which calls the UpdateLanguageAction.java action. This action sets the selected language and redirects the user to the...

Incorrect Pagination Behavior in the SearchResultsPortlet

legacy Troubleshooting

Issue I have an issue with the search results portlet pagination. When searching for an item by selecting a page after page 20, the first page results are shown instead of the selected page. Steps to reproduce: Set up...

Changes Not Reflecting Across Nodes

legacy Troubleshooting

Issue In a clustered Liferay environment, changes made on Node 1 are not consistently reflected on Node 2. The changes only appear after restarting the Liferay server. Environment Liferay DXP [All versions]...

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