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Related Assets section in web content editor screen does not show Commerce Products

Issue The Related Assets section in web content editor screen does not show Commerce Products despite following the steps in Enabling Commerce Products as Related Assets documentation Environment DXP 7.4 Resolution The...

An Object is missing from the Application or Control Panel menu after restarting

legacy Troubleshooting

Issue A custom Object configured to display in the Application or Control Panel menu is missing after restarting the application. The custom Object was previously present with Update 49 installed, but has now...

How to turn on Debug logging for Patching tool?

legacy Troubleshooting

Issue When we have any kind of issues while using Patching Tool, we can't analyze the problem because we see the same information in the log and in the console too: The command has failed. Please see the log for...

Error: "type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for ...." displayed in the log after upgrade

legacy Troubleshooting

Issue This error could appear in the client log after upgrading the portal: type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for .... Environment DXP 7.2 or higher Resolution...

Reverting a hotfix while keeping your existing Fix Pack

legacy Troubleshooting

Issue When it is necessary to install a new hotfix in the affected environment, the following command needs to be run: ./patching-tool.sh revert (Linux) or patching-tool.bat revert (Windows) The concern here is...

Roles Admin portlet should not display permissions for Instance Settings and App Manager portlets

legacy Troubleshooting

Issue Reproduction Steps 1. Add a Regular Role "Role A", and grant this role the following permission App Manager: Access in Control Panel App Manager: Configuration App Manager: Permissions App Manager: Preferences...

Sorting search results by a localizable structure field is wrong when viewing the page in different languages

legacy Troubleshooting

Issue When using the Search Sort widget to order the search results by a structure field, it results in different ordering when viewing the page in different languages. The selected structure field is...

Elasticsearch Errors - Failure in Bulk Execution and Parsing

legacy Troubleshooting

Issue We upgraded Elasticsearch and now when we try to re-index JournalArticles we are seeing the following Elasticsearch errors: ERROR: = failure in bulk execution [liferay-12345], type [LiferayDocumentType], id...

Incorrect Avatar Displayed when Editing Web Content

legacy Troubleshooting

Issue If I create an item of web content then someone else updates that web content, the avatar of the person who did the update is not displayed. This causes a mismatch between avatar and name. Expected: Avatar...

How to Login after Blacklisting the Sign-In Portlet

legacy Troubleshooting

Issue We Blacklisted the Sign-In Portlet with a third-party authentication application and the admin logins were not synchronized in the process and so now we can no longer access our environment. How can we restore...

Search widget redirecting to minium '/search' page

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using a minium site template. 3. Navigate to the created minium site. 4. Search any product in the search bar widget. Expected Result: The...

Discounts Target Price Type is showing 'Net Price' in channel

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using a minium site template. 3. Navigate to the created channel Commerce > Channels > Minium(Channel Name) > Prices. 4. Config Discounts...

A few MP4 videos are not playing

legacy Troubleshooting

Issue Some MP4 videos are not functioning correctly. Steps to Reproduce: 1) Startup Liferay 7.3 SP1 2) Install Xuggler. 3) Upload some MP4 videos Expected Behavior: All the videos should be played. Observed...

Segment's 'AND' condition is not working properly

legacy Troubleshooting

Issue Attempting to create a segment with two Organization equals criteria and the AND operator Steps to reproduce it: 1) Navigate to Segments 2) Add a new segment 3) Put a name for this segment and drag the...

After migrating from 7.2 to 7.4 users with "View" permission receive error message when attempting to access contents of folders in Media Gallery

legacy Troubleshooting

Issue When accessing the content of a folder in the Media Gallery portlet, users are getting an error related to permissions: "Error: You do not have the required permissions". This occurs after upgrading from...

The portal begins to hang after adding lengthy content with images

legacy Troubleshooting

Issue When lengthy web content with images has been uploaded, the portal starts to lag, and it takes a very long time for the cursor to appear. Users are struggling greatly with the lagging issue even when manually...

Web Contents statuses are not changing to expired even after expired date is over

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Web Contents statuses are not changing to expired even after the...

Reindex icon is visible to all users

legacy Troubleshooting

Issue Reindexing icon is available on top of every page while reindexing for all the users irrespective of roles Environment Liferay DXP 7.2 Resolution This can be disabled for all users by blacklisting the...

Contented Visited and Page Visited rules are missing from Behavior section in Audience Targeting after installing FP21 on DXP 7.1

legacy Troubleshooting

Issue Contented Visited and Page Visited rules are missing from the Behavior section in Audience Targeting after installing FP21 on DXP 7.1 When starting DXP 7.1 with FP21 + Audience Targetting, the following error is...

CKEditor Styles pull-down menu shifts position when hovering the mouse cursor over it

legacy Troubleshooting

Issue CKEditor Styles pull-down/drop-down menu shifts its position when hovering the mouse cursor over it: This only happens when setting up CKEditor using the following properties on...

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