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initBundle FAILED when creating a Liferay Workspace Project in Liferay Developer Studio with "Download Liferay bundle" option checked

legacy Troubleshooting

Issue When creating a Liferay Workspace Project in Liferay Developer Studio with "Download Liferay bundle" option checked, the following initBundle FAILED error is reported in the console: CONFIGURE SUCCESSFUL in 15s...

Unable to validate Social Office license due to failed server ID matching

legacy Troubleshooting

Issue After restarting one of the nodes in a Liferay 6.2 cluster set up, the following error stating the Social Office license could not be validated appeared. 13:28:51,947 ERROR...

Some content not visible in documents and media, but visible on DDL

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Liferay Push - Receiving "Expected BEGIN_OBJECT but was STRING at line 1 column 1 path $" when sending notifications

legacy Troubleshooting

Issue When sending json Liferay Push notifications in Liferay DXP from Control Panel -> Configuration -> Push notifications -> Test , portal administrators may see a failure of such operation with the following...

Liferay.Portlet.ready is no longer functional after 6.2 > 7.0+ DXP migration

legacy Troubleshooting

Issue After 6.2 > 7.0+ DXP migration, customer may notice that custom AJAX scripts called through Liferay.Portlet.ready are no longer functional Environment Liferay DXP 7.0+ Resolution Verify if the issue...

Unable to import LDAP telephoneNumber into Liferay phone in the Contact page

legacy Troubleshooting

Issue Unable to import LDAP telephoneNumber (in Microsoft Active Directory) into Liferay Contact Information -> Phone Numbers on the Contact page. Environment Liferay DXP 7.1 Resolution Only attributes listed in...

Upgrading from Portal 6.2 to DXP 7.1 may fail for the Knowledge Base plugin

legacy Troubleshooting

Issue When trying to upgrade the Knowledge Base plugin as part of upgrading from Liferay Portal 6.2 to Liferay DXP 7.1, an error like this may appear with: upgrade:execute...

Will the session timeout configured in Tomcat be overridden by applying fixpack/hotfix?

legacy Troubleshooting

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

Search Tuning modules must be deactivated when DXP 7.2 Service Pack 1 (SP1)/Fix Pack 2 (FP2) is configured with Solr 7

legacy Troubleshooting

Issue When DXP 7.2 is configured with Solr 7 and your patch level is Service Pack 1 (SP1) or Fix Pack 2 (FP2) or higher, if you navigate to the Search Tuning category on the Control Panel "Portlet is temporarily...

CmapSubtable warnings (PDFBox)

legacy Troubleshooting

Issue In Liferay logs, the following warnings occur: 2019-08-30 07:49:23.393 WARN [default-4][CmapSubtable:185] Format 14 cmap table is not supported and will be ignored Environment Liferay DXP 7.1 Resolution The...

API and UI validator do not match for e-mail address in update-user

legacy Troubleshooting

Issue If I want to update a user's email address and give an invalid value, the UI validator prevents me to do so. However, there is no server-side validation, so it can be done via the jsonws API or Groovy...

After installing Connector to Elasticsearch 6 from Marketplace, NullPointerExceptions are thrown

legacy Troubleshooting

Issue We installed Liferay Connector to Elasticsearch 6 from Liferay's Marketplace on fix pack 11 patch-level. Now that we moved to fix pack 12, we started to get the below exceptions: WARN...

Https Access Portal Problems

legacy Troubleshooting

Issue When users are trying to access to portal using https protocol, portal is redirecting to http protocol and pages are not showed right. Https protocol was configured in load balancers and application...

NTLM authenticate failed due to " Logon failure: unknown user name or bad password error "

legacy Troubleshooting

Issue Users are unable to login through NTML due to the following WARN: 2019-08-29 05:55:28.671 WARN [http-nio-8080-exec-5][Netlogon:104] Unable to authenticate user emma: Logon failure: unknown user name or bad password....

"The email address you requested is reserved" error

legacy Troubleshooting

Issue Trying to create a new user with an email address that doesn't exist in the portal, raises an error. The error shown is "The email address you requested is reserved". The user cannot be created....

ModelListener for DDMFormInstanceRecord throws No form instance record versions found for form instance ID

legacy Troubleshooting

Issue When we create a onAfterCreate ModelListener on a DDMFormInstanceRecord, we're not able to get the form field values of the latest record. The method DDMFormInstanceRecord.getDDMFormValues() always returns the...

javax.portlet.PortletException: Error occurred during request processing: Bad return type

legacy Troubleshooting

Issue javax.portlet.PortletException: Error occurred during request processing: Bad return type exception throws with the custom spring module after updating the fix pack to dxp-11 and / or higher. When deploying...

/tmp directory is getting filled while bulk staging publish or lar export

legacy Troubleshooting

Issue When using JBoss as Application Server, /tmp directory is getting filled while bulk staging publishes or LAR export. If there is size limitation on /tmp directory, this may affect Staging publish or LAR export....

Page Order difference in Staging and Live Server

legacy Troubleshooting

Issue The page order in the staging server is different from the live server. Environment Liferay DXP 7.0, Liferay DXP 7.1 Resolution In Publish configuration page, select all pages including child page and publish. ,...

Possible Mismatch Between the Real LDAP Import Time and Import Interval Set on Instance Settings after LPS-98420

legacy Troubleshooting

Issue After LPS-98420, there might be a mismatch between the real LDAP Import trigger time and Import Interval set on instance settings. For example: Set “System Settings -> LDAP -> Import Interval” to 2. Set “Instance...

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