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Error "The provided domain already exists"

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment of the Webserver service is not...

How to get a drop-down option's field reference in a fragment's html/freemarker code?

legacy Troubleshooting

Issue Steps to reproduce: 0. In System Settings/Freemarker Engine, remove serviceLocator from the list of restricted variables. (so that we can use it in a fragment code later on) 1. Create a web content structure and put...

Publications - ERROR: ORA-01795: maximum number of expressions in a list is 1000

legacy Troubleshooting

Issue When trying to publish a publication with more than 1000 changes using Oracle Database, an error occurs and the process fails: 2023-04-04 14:59:53.645 ERROR...

User gets error when submitting Form if the Form is edited by an Admin

legacy Troubleshooting

Issue It might happen that a user is filling out a form while it is being edited by an Admin. When the user wants to submit the form, an error message will be shown and the form data isn't submitted to Liferay. ...

Liferay Server Starts Up With org.elasticsearch.action.search.SearchPhaseExecutionException

legacy Troubleshooting

Issue When Liferay starts up, we observes the following error: ERROR [liferay/schedulerdispatch-5][ElasticsearchIndexSearcher:169] java.lang.RuntimeException: org.elasticsearch.action.search.SearchPhaseExecutionException:...

Unable to import LDAP users using Import by Group due to com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with the primary key NNNNNNNN

legacy Troubleshooting

Issue If you are unable to import LDAP users by the Group import method due to the following error, there may be orphaned entries in your database's Users_UserGroups table:...

unknown directive "allow 127.0.0.1" in /etc/nginx/conf.d/acl.conf

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I try to deploy an IP blocking rule on the webserver...

Latest version URL is pointing to old version of document

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Documents & Media > Upload an image. 3. Click on the uploaded image > info > check the Latest Version URL. 4. Now, reupload another image in the...

'Price Range Facet' filters the product according to the expired SKU

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a site by using the minium site template. 3. Navigate to the product portlet. 4. Select product "CV Axles" or any other Simple/Grouped product. 5....

Emails from DocuSign are not working

legacy Troubleshooting

Issue Users are unable to receive email messages after integrating DocuSign in DXP. Environment Liferay DXP 7.4 Resolution There is a required step to do when users create a new DocuSign account: they need to...

Content getting lost with multiple locales

legacy Troubleshooting

Issue Users that add their regional language to their DXP setup via portal-ext.properties file may see unexpected behavior with web content, such as clearing input from text fields of content when changing locale...

Liferay services are not starting due to continuous exceptions on the console

legacy Troubleshooting

Issue DXP fails to startup and shows the following errors and warnings on the terminal ERROR [Portal Dependency Manager Component Executor--2][ElasticsearchSearchEngine:56] bundle...

"npm ERR! signal SIGTERM" in Backup Service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After deploying a new Backup service, the following error...

Blank screen is seen after password reset

legacy Troubleshooting

Issue A blank screen (with url http://localhost:8080/c) is seen after user password is reset. The expected behavior after password reset is for users to A) be successfully redirected to Liferay home page and B) remain...

Thumbnails not generated for .tiff files

legacy Troubleshooting

Issue Files with extension .tiff do not have their preview image nor the thumbnails generated when being uploaded to Liferay DXP. Environment DXP 7.3.x DXP 7.4.x Resolution A hotfix can be requested with...

'User must first login through portal xxxxx' error when using WebDAV

legacy Troubleshooting

Issue When using WebDAV with an SSO, changing the password on your Liferay account causes the digest in the User_ table to be wiped and changed to null. This causes the error "User must first login through the portal...

AssetEntryQuery returns empty results for the className User

legacy Troubleshooting

Issue We found that AssetEntryQuery always returns an empty result when the className is set to "User". Is this an intended behavior? In order to replicate, change "xxxxx" to a valid userId and run the following...

Look and Feel Configuration popup is missing

legacy Troubleshooting

Issue The 'Look and Feel Configuration' popup with the custom plugin is blank or missing, even though the same is working fine in update 25 of DXP 7.4. Environment Liferay DXP 7.4 Resolution The observed behavior...

Dynamic Data Mapping permissions no longer available in Define Permission for a regular role

legacy Troubleshooting

Issue After creating a new regular role, we are no longer able to get to: Dynamic Data Mapping > Dynamic Data Mapping Structure or to Dynamic Data Mapping > Dynamic Data Mapping Template So, the "Dynamic Data Mapping" menu...

Loading a module to nginx

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to load a module for restricting IP accesses...

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