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Selecting the same account groups in the discount portlet giving the error

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to 'Discounts' under Pricing. 3. Create a new discount and Save. 4. Navigate to 'Eligibility' and select the specific account groups. 5. Select the...

'Price Range Facet' is showing the product of the expired SKU

legacy Troubleshooting

Issue The price range facet filtering the expired SKU product as From 0.00 on the catalog page. Steps to reproduce: 1. Navigate to the product portlet. 2. Select any product. 3. Expire the SKU. 4. Now, navigate...

File permissions error after upgrading the stack

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating from a stack to a major version there...

Product is not getting expired by its own

legacy Troubleshooting

Issue The product status is not getting changed to Expire. Steps to reproduce: Navigate to Control Panel → Instance Settings. Then, navigate to Localization → Time Zone. Navigate to Control Panel> Users and...

Cannot login after deploying a theme

legacy Troubleshooting

Issue We get a white screen and a freemarker exception error when trying to login after deploying an OOTB theme with no customizations created via the theme generator: 2023-05-26 13:32:51.826 ERROR...

How can I remove deletions from a site where Staging was disabled?

legacy Troubleshooting

Issue The user was using a Remote Staging site. Remote Staging was disabled and the user decided to connect the Staged sites content with a new empty Live site. In the Staging publication window the past...

How to Set HTTPOnly, Secure and SameSite Attribute for All Cookies

Troubleshooting

Issue In a security scan for our PaaS application, we see that some cookies do not have HTTPOnly, Secure and/or SameSite attributes. How can we apply these attributes to our PaaS NGINX instance? Environment Liferay DXP 7.4+...

SAML Download Certificate button is broken, with Redirect URL errors seen

legacy Troubleshooting

Issue The Download Certificate button doesn't work in the SAML Admin. When I click on the Download Certificate button, nothing happens. Redirect URL errors are seen in Liferay logs, such as:...

Web Content Widget, Links are Unclickable

legacy Troubleshooting

Issue When using the Web Content Widget on the Home Page, if the first line of content contains a link it will remain unclickable in the "Barebone" setting when logged in as an Admin. Environment DXP 7.2 Resolution...

Custom theme is missing from some sites after a clean server start

legacy Troubleshooting

Issue We are trying to create sites from a site template that is generated from a custom theme this custom theme contains the resource WEB-INF/classes/resource-importer/ in the theme's war file there are no custom...

Users aren’t able to login from Cloud console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Users aren’t able to log in using the console Environment Liferay...

SAML Admin - "Metadata XML is null" error

legacy Troubleshooting

Issue When attempting to create a new Identity Provider under SAML Admin, having entered the required information, when ‘Save’ is clicked the UI displays: "Error: Please enter a valid identity provider entity ID."...

Address and Phone Edit: Address type is always showing Billing and Phone as FAX

legacy Troubleshooting

Issue Organization address type is always showing Billing and Phone as FAX, rather than selected one. 2023-05-15 04:29:50.768 ERROR [http-nio-8080-exec-3][BeanPropertiesImpl:345] null jodd.bean.BeanException: Simple...

Invalid Analytics Cloud token

legacy Troubleshooting

Issue Analytics Cloud fails to connect and the following error is thrown in the console 2023-05-16 04:42:48.058 ERROR [ajp-nio-127.0.0.1-8009-exec-41][BaseAnalyticsMVCActionCommand:171]...

Workflow metrics not loading

legacy Troubleshooting

Issue When I go to Menu -> Workflow -> Metrics, I get error message "There was a problem retrieving the data. Please try reloading the page". (I might have done some operations about the environment before, like switching...

Text is rendered vertically instead of horizontally inside fragments in Collection Display

legacy Troubleshooting

Issue When date text is rendered inside a fragment that contains nested a HTML tags, the text is rendered vertically instead of horizontally. Environment DXP 7.3 Resolution This issue has been resolved via...

Unable to edit web content in pending status of workflow

legacy Troubleshooting

Issue The contents of web content are not getting reflected Step to reproduce 1. Navigate to Content & Data > Web content. 2. Create a folder in web content and map this with a single approver workflow. 3. Create...

Issue with the email template when notifying a new account creation regarding [$PASSWORD_SETUP_URL$] variable

legacy Troubleshooting

Issue The issue happens after the notification of a new account creation within Liferay, when the new user checks the email it inconsistently displays the link to update the account in this way:...

Users appear in the Export File but Not in the Liferay Control Panel

legacy Troubleshooting

Issue When using the Export Users functionality, we notice that the resulting file has more users than those listed in the Control Panel. Environment Liferay DXP 7.0+ Resolution To resolve the issue, re-index User...

Unable to find web.xml file location in WebSphere application server

legacy Troubleshooting

Issue The web.xml file cannot be located in the Websphere application server. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution To modify the web.xml file, the location in the Websphere server is...

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