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Issue TLS protocol version used by default in JDK 11 is TLSv1.3, and connection with third parties can be affected, default protocols are: -Dhttps.protocols=TLSv1.2 (default in Java 8)...

What should be the preferred sequence to import data to an environment?

legacy Troubleshooting

Issue User faces 'Missing References' issue many times when importing the data to an environment, therefore, if we have a probable sequence to import this, the issues might get minimised. Environment Liferay DXP...

Backup Service fails to start successfully

legacy Troubleshooting

Issue The backup service fails to start successfully and the following errors can be found in the backup logs: cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory Environment Liferay DXP 7.4...

Unable to register portal instance, NullPointerException at TextEmbeddingFieldCreationPortalInstanceLifecycleListener

legacy Troubleshooting

Issue When starting the portal we obtain below stacktrace that prevents from starting it correctly: 2023-11-07 07:33:58.152 WARN [main][PortalInstanceLifecycleListenerManagerImpl:204] Unable to register...

Unable to add more than seven favorite structures from the web content administration

legacy Troubleshooting

Issue When trying to add favorite structures from the web content section, the following message is displayed when number of structures selected is equals to 7-> 'Warning:Right now your quick menu is full of favorites....

Requests to Liferay with an invalid HOST request HTTP header returns the default site

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Requests to Liferay with an invalid HOST request...

Duplicate Entries in Control Panel after installing a Hotfix

legacy Troubleshooting

Issue After installing a new hotfix, the Control Panel shows repeated sections and options. Environment Liferay DXP 7.4 Resolution This problem can be a consequence of not deleting the contents of...

The Category Facet widget does not allow filtering by site vocabularies

legacy Troubleshooting

Issue When an administrator user tries to configure the Category Facet (Search) widget with vocabularies/categories, only global vocabularies are displayed, not those belonging to a site. Environment Liferay DXP 7.4+...

Non-descriptive Accessibility Labels on Toggle Options

legacy Troubleshooting

Issue Toggle options in are labeled as 'checkboxes', and are not given an identifier. Therefore, Accessibility Readers report them as: “##### checkbox checked”. For example, inspect the element to find the...

Guest user cannot see a Document when accessed by the Latest version URL

legacy Troubleshooting

Issue A Document has "View" permissions enabled for Guest users. When the Guest user wants to access the Document by using the Latest version URL, the Document is not accessible. Environment Liferay DXP 7.4...

Python error when using theme generator on Windows

legacy Troubleshooting

Issue I am trying to create a theme with liferay theme generator on Windows but I am receiving a node-gyp or python related error. Environment Liferay DXP 7.0+ Resolution The generator uses node-sass. If you are on...

Scope selection in Blogs Aggregator portlet not working

legacy Troubleshooting

Issue Log in as Admin Add a Blogs portlet on Liferay home page Add an entry Navigate to Control Panel > Sites Create a new Site (eg: Liferay 2) Create a new page on the Site Add Blogs portlet and Blogs Aggregator Add...

Only the person assigned to a Workflow task should be able to edit the Draft

legacy Troubleshooting

Issue A User, who is assigned to a Workflow task should be the only user who is able to edit the Draft while the Workflow task is assigned to him/her. Currently, users with edit/admin rights can edit the Draft any...

Preview of PDF document (generated with ItextPDF) contains unwanted spaces between letters

legacy Troubleshooting

Issue We are generating our PDF files programmatically using ItextPDF 7.2.5 API The Library used is compileOnly group: 'com.itextpdf', name: 'itext7-core', version: '7.2.5' After uploading such a PDF file to DXP's...

Uploading a large amount of data results in high memory usage on CI service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Uploading more than 1 GB worth of files can result in a failed build...

The Error "instantiatedGenerator.run is not a function" Occurs When Creating a Theme Using Liferay Theme Generator

legacy Troubleshooting

Issue I followed the documentation to set up the environment and ran the command yo liferay-theme, but the error "instantiatedGenerator.run is not a function" occurs. Environment Liferay 7.4 Resolution Downgrade Yeoman...

The ci service exceeded 80% of its allocated Memory

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We sometimes see the following warning in the Cloud console when...

After upgrading from 7.4 u90/u91 to a newer version, some Content Pages throw errors and cannot be edited

legacy Troubleshooting

Issue After upgrading from 7.4 u90/u91 to a newer version, some Content Pages throw pop-up errors: "Your request failed to complete". If you try to edit those pages, an empty page is shown. In the browser console some...

Not able to set virtual host value for virtual instance: "Please enter a valid virtual host"

legacy Troubleshooting

Issue I want to set the virtual host on a virtual instance (Control Panel/Virtual Instances), but I cannot save it, I get error "Please enter a valid virtual host". This hostname is not set for any other virtual instance....

"Specified key was too long" warnings when upgrading from 7.2 to 2023.q3.2

legacy Troubleshooting

Issue We are upgrading from 7.2 to 7.4 When running the upgrade tool, there is this WARN: WARN [main][BaseDB:1468] (conn=697) Specified key was too long; max key length is 3072 bytes: create index IX_F365A086 on...

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