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Stuck reindex: How to check the progress of a reindex process and remove blocked BackgroundTask and Lock records

Symptom Sometimes a reindex will take a long time and seem like nothing is happening. You simply see the reindex icon in the Control Panel bar and/or the percentage does not change. Environment DXP 7.4 DXP 7.3 DXP...

After 7.0 > 7.1 or 7.2 theme upgrade, the menu to edit web contents will no longer be available

legacy Troubleshooting

Issue After upgrading to DXP 7.1 or 7.2 a 7.0 DXP theme created with the Liferay Theme Generator according to e.g. this tutorial: Upgrading Your Theme from Liferay Portal 7.0 to 7.2, the Web Content Display...

Module download link can not be opened on Liferay DXP Release Notes page with 404 error

legacy Troubleshooting

Issue When trying to download modules like "com.liferay.saml.opensaml.integration" from Liferay DXP Release Notes page, the download link can not be opened with a 404 error. Environment Liferay DXP 7.2 Resolution...

How to Modify Home Folder permissions

legacy Troubleshooting

Issue Guests who don't have view permissions for the Home Folder cannot view any Web Content when the Article view permissions check enabled option is checked. Environment Liferay 7.1+ Resolution The Home folder...

How to connect DXP 7.2 to Elasticsearch over SSL/TLS using PKI authentication where native realm is disabled on Elasticsearch

legacy Troubleshooting

Issue Once DXP 7.2 is configured with Elasticsearch 6.x or 7.x over SSL/TLS in the specific scenario where Elasticsearch uses PKI authentication with username-password disabled, NoNodeAvailableException is thrown...

Liferay DXP cannot be started correctly due to "Unable to initialize Elasticsearch cluster" errors

legacy Troubleshooting

Issue The server can not be started correctly with ES errors like the following: 2020-06-05 06:45:41.596 ERROR [Framework Event Dispatcher: Equinox Container: 2a6f419e-c609-4e73-a180-4e901fcc9b18][Framework:93]...

Known Issue: Buttons don’t work with SPA disabled and when using Google Chrome 83.0.4103.61

legacy Troubleshooting

Issue When using Google Chrome v. 83.0.4103.61 in combination with SPA disabled (javascript.single.page.application.enabled=false in portal-ext.properties), several buttons will no longer work Environment Liferay...

Unable to expand accordion panels for OAuth2 due to "Uncaught TypeError: Cannot read property 'querySelectorAll' of null"

legacy Troubleshooting

Issue While trying to expand the accordion sections of "Scopes" for the OAuth2 Administration tab in Control Panel, customers may face the inability to do so as well as the below error in the browser's console:...

Gauges in Control Panel > Server Administration are not shown

legacy Troubleshooting

Issue Gauges in Control Panel > Server Administration are not shown There are NPE in log files, similar to Caused by: java.lang.NullPointerException at...

Unable to add Image Field in Structure

legacy Troubleshooting

Issue 1. Install a clean Liferay DXP 7.2 SP1 and install the liferay-hotfix-266-7210 2. In portal-ext.properties file, add "minifier.enabled=false" property 3. Start Liferay. Go to "Content & Data" -> "Web Content" ->...

Not able to add Structure Key after unchecking Auto generate Structure Key

legacy Troubleshooting

Issue Steps to reproduce: 1. Download the liferay-dxp-tomcat-7.2.10.1-sp1-20191009103614075.tar.gz from Liferay 2. Unzip and start the out of the box liferay-dxp-tomcat-7.2.10.1-sp1. 3. Once Liferay started, go to...

Backup service unexpectedly restarts while restoring

legacy Troubleshooting

Issue While restoring a large number of files the backup service may unexpectedly restart with no error. Environment Liferay Cloud Resolution Update Backup service image to 3.2.11 or higher by changing the...

Cannot map same IP address into multiple ports on Liferay PaaS VPN

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have mapped the same IP address to multiple ports...

Cannot generate any build from a Github commit after upgrading Jenkins image to 3.2.0 or higher

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue It is not possible to generate any build from a...

Pagination drop down count in Asset Publisher Portlet

legacy Troubleshooting

Issue The number of pages that are shown in the pagination drop down menu for the Asset Publisher portlet is not the total number of pages that exist on that site. For example, if there are 30 pages total, it only...

Where to find the add friend option in the summary portlet?

legacy Troubleshooting

Issue All portlets of social networking are displayed under the social tab. But with a summary portlet, the add as a friend button option is not displayed or not available. Steps to replicate the reported behavior:...

Folder option is not working for the link in selected text style toolbar on the page fragments

legacy Troubleshooting

Issue In the content page, while trying to add the link for the text in the paragraph component by editing it, the folder option is not working in the toolbar. Steps to reproduce the behavior: In [vanilla bundle DXP...

"Invalid attempt to spread non-iterable instance" error when saving Instance Settings

legacy Troubleshooting

Issue When working on a Liferay instance fronted by a web server, customers may experience the inability to save any changes in the Control Panel > Instance Settings sections. The attempt to save will fail with...

Form embedded in web content template is disabled, not working

legacy Troubleshooting

Issue 1. Create a new Form: Add 3 text fields: Firstname, Lastname, Email. 1 'Select From List' field for Nationality (e.g Indian, Saudi Citizen), and an Upload field named Upload CV. 2. Create a Web Content Structure...

Cannot save identical content in localization of a field

legacy Troubleshooting

Issue Users cannot save identical content in the localization of a field. Steps are as follows: Create an article using the basic web content structure Write "Test" in the content field and publish Add a translation...

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