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Page/Portlet Display Widget is Unresponsive

Issue The portlet is unresponsive, even when I duplicate the page, the behavior is the same. User is unable to interact with a widget, or update the configurations of the widget. Knowledge Base Display...

Microsoft Translator fails to auto translate to Indonesian language

legacy Troubleshooting

Issue After enabling Microsoft Translator, as per this documentation, selecting the Indonesian language to translate to and clicking the Auto Translate button, the following message appears in the UI,...

GUEST users have no access to custom objects API

legacy Troubleshooting

Issue Templates which make use of the objects API are not working correctly for guest users. Environment Liferay 7.4 and Quarterly Releases. Resolution You need to add the VIEW permission for your custom...

Traces from custom module stop printing after redeploy

legacy Troubleshooting

Issue A custom module prints traces the first time it's deployed but not if redeployed. After restarting Liferay it works again. Environment Quarterly Release 2023.Q3, 2023.Q4, 2024.Q1 Liferay DXP 7.4 Resolution...

Embedding an external video in Web Content Article fails (iframe)

legacy Troubleshooting

Issue Publishing a Web Content Article with an embedded video link (to YouTube for example) results in this error and the video not being displayed: An Error Occurred Try watching this video on www.youtube.com, or enable...

How to override ClamAV antivirus settings in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The default ClamAV settings such as MaxFileSize, MaxScanSize...

Unable to embed widgets even with "Allow users to add to any website" enabled

legacy Troubleshooting

Issue I cannot embed widgets on another site (with a different domain) even though I have the checkbox "Allow users to add <portlet> to any website" enabled. "<Hostname> refused connection" error may be seen. ...

Unable to process the OpenID Connect login: Resource URI must be absolute and with no query or fragment

legacy Troubleshooting

Issue Unable to login with OpenID from the Sign-In portlet: ERROR [http-nio-8080-exec-2][OpenIdConnectLoginRequestMVCActionCommand:190] Unable to process the OpenID Connect login: java.lang.IllegalStateException:...

Accessing a site page from a different virtual host

legacy Troubleshooting

Issue When there are 2 or more sites for example Site1 and Site2. Site1 is mapped to the friendly URL "site1" and Site2 is mapped to "site2". They both have virtual hosts site1.com and site2.com. The sites can be...

Jenkins build fails with "statusCode": 500

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After upgrading our CI service the builds are...

Upgrade to Quarterly Release has failed upgrade process for module com.liferay.analytics.settings.web.

legacy Troubleshooting

Issue Upgrade to Quarterly Release has failed upgrade process for module com.liferay.analytics.settings.web. Please check attached error message. Environment Liferay DXP 7.4 Resolution Please consider...

LDAP import PermissionChecker not initialized

legacy Troubleshooting

Issue When importing users by Groups and enabling ‘Creating Roles on Import’, the roles and groups will be created/imported, but the users are not imported. Error reads PermissionChecker not initialized...

Query Regarding Dynatrace License Renewal and Configuration

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Dynatrace is displaying a License Expired message. As per Liferay's...

Jenkins Build error: Unable to get Tomcat version for product 'dxp-202X.qX.X'

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to perform a Jenkins build targeting a Quarterly...

URL with '+' for document names with whitespace returning 404 error

legacy Troubleshooting

Issue When I click on a link to a document that has space in the name, and the URL has '+' for the whitespace, such as https://www.sample.com/documents/123456/654321/Sample+Document.pdf I get a 404 error page instead of...

Folder titles shown in capitals in "Table" view in Documents and Media

legacy Troubleshooting

Issue Go to Documents and Media Add some folders (eg: css, index) Switch between Cards, List and Table views Result: In Table view only, the folder names are capitalized (eg: CSS, INDEX). The default folder name...

Cannot upload files larger than 1GB in size to Document Library when clamAV is enabled

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Big files (>1GB) cannot be uploaded to the...

Document Search takes too long to return results

legacy Troubleshooting

Issue I have a page for displaying document search results, and it takes too long to load (several seconds). My site has hundreds of content pages, each containing dozens of widgets (including those from the master...

Accessing Glowroot through the Liferay url returns a 404 error after updating from 2023.Q4 to 2024.Q1

legacy Troubleshooting

Issue Error 404 occurs when accessing Glowroot through Liferay at /o/glowroot/ after migrating from version 2023.Q4 to 2024.Q1 Error in logs: 2024-04-11 12:51:40.306 WARN [http-nio-8080-exec-46][code_jsp:161]...

Missing translation using taglib liferay-ui:message

legacy Troubleshooting

Issue Trying to use liferay:ui message taglib in a custom module is not using key provided in Language.properties view.jsp <liferay-ui:message key="test.caption"/> Language.properties...

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