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When changing web contents at the same time, the error message can be confusing

Issue Editing web content concurrently Steps to reproduce 1) Create a Web Content 2) Open it for edit on 2 tabs 3) Edit it on the 1st tab and publish 4) Edit it on the 2nd tab and publish Expected behavior: The...

Not all logs are downloaded for the last 30 days

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am trying to download through Liferay Cloud Console the logs for...

Admin user unable to view commerce orders

legacy Troubleshooting

Issue Commerce orders are not visible to Admin user. User is able to see below error in logs: com.liferay.commerce.account.exception.NoSuchAccountException: No CommerceAccount exists with the primary key -1...

Button dropdown menu follows scrolling in iframes

legacy Troubleshooting

Issue This article details a case where button dropdown menu follows scrolling actions within iframes, and how this can be resolved. Environment Liferay DXP 7.1 Resolution In iframes, popper.js will move the dropdown menu...

Portal slowness due to huge custom search results

legacy Troubleshooting

Issue Portal gets slow when using custom search, as it fetches huge search results in one go. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Issue can be resolved with...

storage.buckets.get access permission issue while integrating GCS

legacy Troubleshooting

Issue Getting below error in logs while integrating Google Cloud Storage with Liferay: [xyz].gserviceaccount.com does not have storage.buckets.get access to [bucket-name] Environment Liferay DXP 7.3 Liferay DXP 7.4...

Deleting Form select option causes Form portlet to be unavailable

legacy Troubleshooting

Issue Steps to Reproduce Add a form with a select field with 3 options named A, B, C Save and Publish Form Go to publish Form Submit a form with B selected View entries Navigate back to Form and delete option B Save...

The selected theme is not retained when importing a site template from another site template

legacy Troubleshooting

Issue Since the radio option is missing, importing a site template from another template does not maintain the selected theme. Steps to reproduce 1) Navigate to Control Panel > Sites > Site Templates 2) Add a site...

The timestamp parameter in the document URL has not been changed

legacy Troubleshooting

Issue When Web Content is published, the document URL timestamp parameter in download links is not changed Steps to reproduce: 1. Upload a normal text document to the document library, check the download link for...

Unable to upload multiple documents after invalid file is selected

legacy Troubleshooting

Issue Publishing a valid document extension in Documents and Media multiple files upload is disabled after attempting to publish an invalid document. Steps to reproduce 1) Navigate to Control Panel > System...

Issue with Selected Categories in Asset Category Selector

legacy Troubleshooting

Issue Steps to Reproduce: Set up a vanilla 7.2 with the latest fix pack and start it. Go to Categorization->Categories and create some Vocabulary (the more vocabulary the better chances to reproduce it). In each...

Piwik script won't execute

legacy Troubleshooting

Issue Steps to reproduce: 1. Start the server. Log in as Admin. 2. Navigate to Site > Configurations > Site Settings > Advanced Tab. 3. In the Analytics section navigate to the Piwik script box and add the valid...

Error "Invalid domain for site key" when using reCAPTCHA

legacy Troubleshooting

Issue When using Google's reCAPTCHA, the CAPTCHA option won't show, instead the message "Invalid domain for site key" is displayed where the CAPTCHA should be. Environment Any Liferay DXP version with...

After changing the password, site members are not redirected to a page where they don't have the guest view permission

legacy Troubleshooting

Issue After changing the password, site members are not redirected to a page Steps to reproduce: 1) Start the server, login as Admin 2) Create a new page e.g. /testpage and remove the VIEW permission for the Guest...

Item Selector does not display PDF previews

legacy Troubleshooting

Issue PDF files not previewing in Item Selector Steps to reproduce: 1. Create a web content structure with a Documents and Media field. Create a template for this structure. 2. Start creating a new web content of...

Moving a menu item tree can potentially corrupt the order values at the level where the root menu item is inserted

legacy Troubleshooting

Issue Reproduction Steps: Setup Liferay DXP 7.1 Create a new Site Create the following page hierarchy Home Search P P1 P2 Create a new navigation menu nm1 Add Home and Search as navigation menu items to nm1 in a row...

log4j-core-2.13.3.jar exists inside the fix pack

legacy Troubleshooting

Issue This article highlights the concern with the following path of log4j lower version jars. {liferay_home}/patching-tool/patches/liferay-fix-pack-dxp-16-7210.zip!binaries/MODULES_BASE_PATH/marketplace/Liferay...

Deleting a single menu item does not reorder all its sibling menu items

legacy Troubleshooting

Issue Reproduction Steps: 1. Setup Liferay DXP 7.1 2. Create a new Site 3.) Create the following page hierarchy 1.Home 2.Search 3.P 4.Q 4.)Create a new navigation menu nm1 5.) Add Home, Search, P and Q as navigation...

Error with liboneagentloader.so starting Liferay service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating the Liferay service image used to deploy the...

Decimal separator is lost after saving in non localized fields

legacy Troubleshooting

Issue Steps to reproduce Set Spanish as default language in your site. Create a new Dynamic Data List. In the Data Definition create a new structure include a numeric field and setting Localizable => No. Create a List...

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