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Upgrade failed with no logs, certain modules are not upgraded
legacy Troubleshooting
Issue We do not have anything in our upgrade logs after we tried to upgrade from 6.2 to DXP 7.3. We ran this command in gogo shell (7.3), upgrade:check , and found these modules that have not been updated yet, e.g.:...
Blocks in object layout cannot be deleted by the user
legacy Troubleshooting
Issue The user cannot delete a block in the object layout Steps to Reproduce: 1) Navigate to Menu > Control Panel > Objects 2) Create a new object (with fields) 3) Define the layout of the object 4) Add a tab and a...
Unable to delete commerce product
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16 + Commerce Version 2.0.7. 2. Create a site using minium template. 3. Delete the created site. 4. Now, delete the created products which were created...
Update Page Content permission does not allow editing web content
legacy
Issue I checked the Update Page Content permission for a role, from the page permissions management, and the user who is assigned to this role, cannot edit web content within that page. Environment DXP 7.3 DXP...
Error, you don't have necessary permissions when creating a form entry mapped to a company scoped object as Guest
legacy Troubleshooting
Issue We have a custom object definition "myobject" that it's mapped to a form. When submitting a form entry with a guest user. It shows an error telling that the user doesn't have permissions. Environment...
Permission to add/edit Language Keys
legacy How To
Issue Can I give permission to a regular role, so it has the right to add/edit Language keys? Under the "Language Override" permissions, there is no option to do this. Environment DXP 7.1+ Resolution Portal: Manage...
Configured favicon is not appearing in PDF viewer
legacy Troubleshooting
Issue Despite setting a specific favicon in the Page settings, when a PDF document is uploaded via Documents and Multimedia and subsequently utilized within a Web Content article, the PDF viewer displays the...
What should be done when answers to the security questions are forgotten?
legacy How To
Issue My users keep forgetting their answers to the security questions is there a way to disable this? Also is there an alternative to the forgot password option? Environment DXP 7.4 Resolution Liferay already sends a...
Supported favicon file formats
legacy
Issue Which favicon file formats are supported in Liferay DXP? Environment Liferay DXP 7.4 Resolution Common file formats such as ICO and PNG are supported, as are JPG, GIF and SVG files. This is highly dependent on a...
Getting key value instead of name value in the mail
legacy Troubleshooting
Issue Enable the email functionality in the object. After submitting the form, in the mail, getting the key value instead of the name value of the picklist.  Steps to reproduce: 1. Start Liferay DXP 7.4  2....
User Creation and Migration with Limited Attributes and Information
legacy
Issue When migrating existing users from an old system to Liferay, there are user requirements posed by Liferay (screen name, email address, first name, and last name). Old systems may not have all the information...
JSONWS API /journal.journalarticle/search return duplicate articles
legacy Troubleshooting
Issue Reproduction Steps: 1. Startup Liferay 7.3 DXP-1 2. Navigate to Content & Data > Web Content 3. Click [+] to add new article 4. Set title to: test 5. Click flag icon to modify translation for fr-FR 6. Set title to:...
Getting null value for "to name" in email template
legacy Troubleshooting
Issue Enable the email functionality, after submitting the form, getting the ''null'' value in the 'to' section of the email template. Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel >...
Instance settings not being respected when setting an upload limit in Forms
legacy Troubleshooting
Issue When setting a value above the default (5) for the allowed upload limit for a guest user in the instance settings, my form is not accepting more than 5 submissions In order for this behavior to be achieved, I...
Custom CSS on a page
legacy How To
Issue How to add the custom CSS on a page Environment Liferay DXP 7.4 Resolution CSS editor is where users are able to add custom CSS code to the Page.  To add the custom CSS, the following steps can be taken:...
Form rules not being respected when using the ''Jump to Page'' action
legacy Troubleshooting
Issue By placing some rules on the form, indicating the user to jump to a specific page if the condition is reached, I noticed that the rules are not being respected and the user is not going to the required page....
Filter on related elements for custom Objects
legacy Troubleshooting
Issue When attempting to retrieve a relationship field with a custom Object using the nestedField parameter through the API, we encountered an issue where the field is not included in the response. Environment...
Users getting stuck with a non-default language in the URL
legacy Troubleshooting
Issue When a user accidentally chooses another language they get stuck in the URL and renders all links unusable. Users have to either manually enter /en/ or clear cache to get back to English. Environment DXP 7.4...
New User cannot log in to Cloud Console - The invitation link is invalid or expired
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Invited a new Admin User to access the Cloud Console When the...
How to configure Google Merchant
legacy
Issue In Global Menu → Control Panel → CONFIGURATION → System Settings → COMMERCE there is the Google Merchant option with two configurations:  Product Definition System Configuration SFTP Upload Configuration I...