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Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate to be ready. Additional Information If a certificate is being updated, please...

Issue After upgrading Liferay Cloud Services from v4 to v5, we encountered the following error relating to loading the necessary plugins with the Jenkins build. SEVERE: Failed Loading plugin Jackson 2 API Plugin v2.13.3-285.vc03c0256d517 (jackson2-api) Update required: JAXB plugin (jaxb...

Issue How to properly scale up Search nodes instead of deleting the Search service and deploying it again? Environment Liferay PaaS Liferay DXP 7.4+ Resolution Following the Liferay Cloud Upgrading to a High Availability Subscription documentation, which also describes the procedures to...

Issue We sometimes see the following warning in the Cloud console: The search service exceeded 80% of its allocated memory. Environment Liferay PaaS Resolution The search service often presents high memory consumption, sometimes even using the entire container’s allotted memory, and is...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a non-High Availability (HA) environment, unplanned site outage occurs due to Kubernetes Scale Down event: Month Day 00:00:00.00...

Issue We need to make some modifications to the database, and therefore we have opened port 3306 of the database to be able to access it from outside, just as we have done many other times. However, this time we were unable to connect to the database with the correct credentials (copied...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Unable to get the latest Dynatrace view with the new tenant ID. Snapshot of Dynatrace with new tenant ID Snapshot of Dynatrace with...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The user wants to know if it is possible to deploy to an existing build using the Liferay Cloud CLI tool. The idea would be to use a...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The project has been switched over from a SaaS to a PaaS environment. My previous permissions in the cloud console are restored, but...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have encountered requests from unauthenticated sources on the webserver. Can these requests be blocked before reaching the...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a requirement to mask the PI (Personal Information) data in our database. Is it possible to install the mask-related plugin...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can you access the Dynatrace Dashboard when the Advanced tab is missing from the Monitoring page in a UAT environment?...

Issue User wishes to know which MySQL version is supported in Liferay Cloud.   Environment Liferay Cloud Resolution Currently MySQL 5.7 is supported in Liferay Cloud. Additional Information MySQL  , content:...

Introduction Liferay adopted PostgreSQL as the default database for PaaS and SaaS projects in October 2024. Since then, all new Liferay PaaS and SaaS deployments use PostgreSQL. To maintain compatibility and ensure optimal performance, consider migrating your existing databases. This...

Issue When using a Liferay DXP instance deployed on a Jakarta-based image (e.g., Tomcat 10), the liferay-dxp-agent bundle may fail to start. The logs will show an org.osgi.framework.BundleException error related to an unresolved package import. A key part of the error message will look...

Issue For security reasons, we would like to store passwords using environment variables within OSGi .config files. For example, to store the Elasticsearch server's password. Environment 7.3+ Resolution In Liferay versions containing LPS-123057, it is possible to use environment...

Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance status: available INFO May 15 14:54:44.856 1904 database 75b864bd48-zzc6n...

Issue Deploying an EXT extension results in the extension being lost after the environment restarts. Environment Quarterly Releases 2023.Q3.3+. PaaS Resolution The use of EXT modules is discouraged. Please explore alternative extensions before proceeding, if possible. Starting from...

Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files [/opt/liferay/tomcat/lib/ext/mariadb.jar] in /opt/liferay/tomcat/lib/ext are no longer read. Move them to...

Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964 backup[backup-844b699f58-226cc] INIT CONTAINER SETUP-BACKUP-VOLUMES: Changing owner and...