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Search Results Ignore Date Field with Empty or Null Value
legacy Troubleshooting
Issue When creating Journal Article Structures with Date Fields, cases may occur where these fields must not be marked as "mandatory" as per specific company requirements. However, despite these fields not being...
Failure during import of site template.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
How to remove guest's view permission on documents in the Search result page.
legacy How To
Issue How to remove guest's view permission on documents in the Search result page. Environment Liferay DXP 7.3 Resolution To remove the guest's view permission on documents in the Search result page, user can remove view...
Text is not visible in phone mode
legacy
Issue In tablet and desktop mode, the text is visible. In phone mode, the text is not visible. Steps To Reproduce: 1. Start a server DXP 7.3  2. Access the portal 3. Click Edit > Fragments > Slider 4. Add an image....
Unable to delete numeric field value in translations
legacy Troubleshooting
Issue The field value cannot be completely cleared Steps to Reproduce: 1) Navigate to Liferay DXP > Content & Data > Web Content 2) Go to the Structure tab 3) Add a structure with a Numeric field 4) Back to the Web...
Memory consumption increases exponentially when switching from a forms list to a new form
legacy Troubleshooting
Issue Memory consumption increases on the transition from a forms list to a new form Environment Liferay DXP 7.4 Resolution The observed behavior has been addressed by LPS-137506 Additional Information If a hotfix...
Form changes the workflow definition
legacy Troubleshooting
Issue Draft of a form changes the workflow definition Steps to reproduce: Navigate to Content & Data > Forms Click to add a new form Add a text field to the form Go to its settings and change the workflow from 'No...
Orders are not visible for Assigned role
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 U23. 2. Create a site by using a minium site template. 3. Navigate to Catalog > Select Account > Add a product to the cart. 4. Create a new test user by...
Unable to preview web content after enabling repeatable of nested fields
legacy Troubleshooting
Issue Unable to preview web content after enabling repeatable nested fields when upgrading from 7.3-SP1 Steps to reproduce: 1) Start server DXP 7.3 sp1 2) Add a new site(required) 3) Navigate to Web Content 4) Add...
Collect Digital Signature button appears even when the Digital Signature feature is not enabled
legacy Troubleshooting
Issue The "Collect Digital Signature" button appears in the Documents and Media widget, even if the Digital Signature feature is not enabled Steps to reproduce: Start a clean bundle of Liferay DXP 7.4 Go to Control...
Needs to change friendly URL of web content
legacy
Issue When working with assets such as 'Web Content', the details always include the friendly URL. The concern now is that this friendly URL contains a hyphen (-) that requires to be removed. Environment Liferay...
How to resolve Jenkins error "Environment doesn't exist" when building a branch
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Builds are failing and the following error is being...
ratings-score tag could not be used when updating from 7.0 to newer versions.
legacy How To
Issue In 7.0 (or a previous version) a custom development is using  <liferay-ui:ratings-score> tag. When this custom code is updated to be used in a newer version (for example, 7.4) this tag is not found and could...
Search doesn't return results after reindexing
legacy Troubleshooting
Issue After a full reindex the search doesn't return any results. The Webserver protocol is set to HTTPS (This is set by the web.server.protocol in portal-ext.properties) and the Tomcat server is not...
Can a user upgrade from Liferay 6.1 to DXP 7.4.x?
legacy How To
Issue Do I need to follow the upgrade page mentioned in the below article for example: Liferay Portal 6.1.x → DXP/Portal 7.1 → DXP 7.4: Environment Portal 6.1 DXP 7.4.x Resolution Ensure parameter...
I want Liferay to fill the hreflang tag in pages only for translated languages
legacy How To
Issue Liferay generates an hreflang alternate url in the head of every page for every locale available for that site. If no translation is available for the content, it will be displayed in the default language. This...
File upload to Documents and Media is slow or even fails
legacy Troubleshooting
Issue The upload process is so slow or even fails for uploading files with certain extensions. For example, an MP4 file is processed in 1 second, but an Excel file takes more than 100 seconds. Environment DXP...
Display order of category navigation and tag navigation
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
About Friendly URLs for Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Analytics Cloud Account Security Questions
legacy
Issue Is connection to IdP-Systems supported? For example: connect by SSO with OAUTH/SAML? Is it possible to restrict access to the Liferay Analytics Cloud portal by IP address? So only users from our internal VPN...
HTML tag can not be interpreted in form fields
legacy Troubleshooting
Issue HTML code won't be interpreted in the body text of the form fields. Environment DXP 7.1 Resolution To change the size and style of the text you input, you can use the Alloy Editor that comes with Liferay., content:...
The already selected text colour is overridden when changing the text style in fragment's rich text editor
legacy Troubleshooting
Issue When we edit a fragment (e.g. paragraph) with the rich text editor on a content page and change the text style of a previously coloured/formatted text section, the colour is lost. As an example: We change the...
Service builder error during build task
legacy Troubleshooting
Issue With Liferay Workspace U47+, service builder fails at build task with error similar to: error: method getResult in interface FinderCache cannot be applied to given types; ... required:...
Fragment Menu difficult to Display
legacy Troubleshooting
Issue In 7.4, A widget nested inside of a grid widget requires hovering your cursor over a very small area of the page in order to display the kabob/configuration menu Environment 7.4.x Resolution Update to 7.4...
No error is reported when the password does not follow the configured policy
legacy Troubleshooting
Issue When we enable a Password Policy and create a new user, no error appears indicating that the password does not follow the configured policy. Environment DXP 7.3 Resolution Please install DXP 7.3 Update 20....
Search results are incorrect with some keywords
legacy
Issue Search results are not correct with the type facet Steps to reproduce: 1) Create 4-5 web contents with the following titles just for testing purposes: Content for testing Content-on Content-in Content-or...
When trying to translate web content, multiple fields are absent
legacy Troubleshooting
Issue Web Content Translation Page does not display repeatable Fields Steps to reproduce: 1) Navigate to Content & Data> Web Content> Structures 2) Make a structure with different fields that are repeatable. 3)...
Cannot select a layout template in a widget page
legacy Troubleshooting
Issue Layout templates can be chosen in the configuration of widget pages to specify the columns and rows where widgets will be placed. When trying to select another layout template (deployed inside a custom theme...
Liferay Frontend NPM Toolkit compatibility matrix for Node.js, NPM, Yeoman, Gulp and Generator Liferay Theme
legacy
Issue If a client wants to generate custom themes, they need to install: Node.js and NPM Yeoman Gulp generator-liferay-theme As a result, it is difficult to know which version to install depending on the portal version...
How to create custom events in Analytics Cloud?
legacy How To
Issue I would like to create a custom event, but after checking the official documentation, I am unsure about the steps. Environment Analytics Cloud DXP 7.0+ Resolution Please follow these steps to create a simple...
Portlet on Private Pages does not save changes in Configuration
legacy Troubleshooting
Issue When adding a portlet to a private page and changing its configuration, the portal displays the success message, but the content returns to the previous value. Environment DXP 7.3 DXP 7.4 Resolution Please...
Unable to manage Document and Media type DDL on a localized DDL Display
legacy Troubleshooting
Issue When a new DDL is created from a DDL definition, with any 'Document' fields, and any additional localization/translation, then the translation, and the document is not added to the record The action fails...
Outdated or vulnerable components can sometimes be found in the .cp/ folder inside osgi/state/folder
legacy Troubleshooting
Issue We've run a security scan and it is picking up outdated components inside the .cp/lib/ subfolder of the osgi/state/ folder, and it is confusing our compliance efforts.  Environment Liferay DXP 7.0, 7.1, 7.2, 7.3,...
Upgrading from 6.2 to 7.3 changes the number of likes and dislikes
legacy Troubleshooting
Issue Ratings and Comment Ratings are enabled in our portal. When we upgrade the portal from 6.2 to 7.3, some likes turn into dislikes and that creates false information. In the ratingsentry table, the scores of the...
Discount workflow is triggering as soon as user fill the discount
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications> Workflow > Process Builder > Configuration > Edit Commerce Discount and apply Single Approver workflow. 3. Navigate...
Default payment method showing all the active and non active payments
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Create a new account. 4. Navigate to the default created channel. 5. Enable the 'Money order'...
The asset selection changes from collection to manual
legacy Troubleshooting
Issue The selected collection is not kept in the asset collection Steps to reproduce: 1. Create a Page > Add the 'Asset Publisher' widget to it 2. Configure 'Asset Publisher' to use the Collection 3. Select the...
Collection Variations are not prioritized
legacy Troubleshooting
Issue Asset Publisher and Collection Display do not display the collections correctly. Steps to reproduce: 1. Create a Collection Navigate to Site Builder > Collections > + > Manual Collection > Set a name > Save...
Search showing staging results in search facet
legacy Troubleshooting
Issue Steps to reproduce: Create a new blank site with a public page Enable local staging Create web content in the new site Staging: publish to live Go to the default Liferay site Configure the scope of the search...
Search button is not properly aligned is search portlet
legacy Troubleshooting
Issue Steps to reproduce: 1) Control Panel-> System Settings-> Search-> Search Web 2) Check the box and update 3) Create Widget Page 4) Drag the Search portlet on that page. 5) Search button is not inside the search...