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Cluster Node name is missing from sessionID in Audit_AuditEvent table
legacy
Issue In a cluster environment, after setting the cluster node name (jvmRoute or instance-id) on Application Server, the node name is not appended to the sessionID stored in Audit_AuditEvent table.  When checking the...
Cannot disable simultaneous login
legacy Troubleshooting
Issue After setting the following properties in portal-ext.properties, user can still login simultaneously. live.users.enabled=true auth.simultaneous.logins=false Environment Liferay DXP 7.1 Liferay DXP 7.3 Liferay DXP 7.4...
How to blacklist the Sign in Portlet
legacy Troubleshooting
Issue If SAML is configured/enabled in Liferay and Login portlet is removed from the page, a user can still see the Sign in Portlet and he/she can log into the portal without using SAML login mechanism by...
Import and authenticate users from a particular group in Active Directory
legacy How To
Issue Instead of importing and authenticating all users from Microsoft Active Directory (AD), I would like to only import and authenticate users from a particular group in AD. Environment Liferay DXP 7.3 Resolution In the...
Users Not Appearing in Control Panel After Upgrading Liferay Version
legacy Troubleshooting
Issue Users are not appearing in the Control Panel > Users > Users and Organizations section after upgrading to a newer Liferay version. Environment Liferay DXP 7.0, 7.1 Resolution 1. Remove...
Server unable to start after upgrading to latest fixpack
legacy Troubleshooting
Issue After upgrading from the previous fixpack to the latest fixpack, the server is not getting started or the below error is thrown while starting the server. SEVERE [localhost-startStop-1]...
Unable to add Calendar Event through Mobile Browser
legacy Troubleshooting
Issue While creating a Calendar Event via the computer's browser, the event is created. But, while creating the new event through Mobile Browser, the page goes into the disabling mode. Environment Liferay DXP 7.0...
How to resolve when basic configuration portal properties are not read during startup
legacy Troubleshooting
Issue When starting a pre-built Liferay DXP bundle for the first time, some of the properties set in a portal-ext.properties file (such as the default.admin.* and company.default.*  properties) do not take effect and...
What to check when Site Template changes are not propagating to sites
legacy Troubleshooting
Issue Changes made to a site template (such as adding pages and updating permissions for existing pages) are not propagating to sites, even though the changes are seen in the site template. There are no errors in the...
Unauthenticated user unable to view the Json web service.
legacy Troubleshooting
Issue While accessing http://localhost:8080/api/jsonws as an unauthenticated (Guest) user and selecting the context path, an "Access denied" error is thrown. For example, when creating a simple Service...
6.2 to 7.1 Oracle 12 Database Upgrade Results in Web Content with Custom Structures and Templates to have Missing Content
legacy Troubleshooting
Issue Upgrading from 6.2 to 7.1 with Oracle 12 can result in structureId and templateId reverting to the Basic Web Content structure and template which can be observed in the JournalArticle Table. Another symptom...
Authorization and Javascript recovery from the backend
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
How to modify Terms and Conditions
legacy How To
Issue How to modify "Terms and Conditions" which are displayed when a user logs in for the first time in the portal? Environment Liferay 7.0 Resolution Adding the custom Terms and Conditions involves the...
Restricting/Disabling the Default Liferay DXP (Guest) Site access.
legacy
Issue The '/web/guest' associated with the domain name will redirect to the default DXP site. Suppose there are two sites, site1 and site2 mapped to domains www.domain1.com and www.domain2.com                ...
Users with no email address should be able to log in and access the portal.
legacy How To
Issue Users having no email address should be able to log in and access the portal. Environment Liferay DXP 7.0 Liferay Quarterly Releases  Resolution Creating a user with no email address. By setting the...
Restart required after every Jar Deployment
legacy Troubleshooting
Issue When the jar is deployed, it is not reflected until and unless the server is restarted Environment Liferay DXP 7.0 Resolution Sometimes, the jar is deployed and is not reflecting on the portal until and unless...
Can I encrypt / hide database password in portal-ext.properties and tomcat server.xml?
legacy
Issue Is there any way to hide database password in portal-ext.properties and in tomcat server.xml? Environment Liferay DXP 7.0+ Resolution Recommendation: Use environment variables to pass the database password: One of the...
Can I change the JVM Time Zone?
legacy Troubleshooting
Issue For business reasons the JVM's Time Zone was set to something other than UTC. Now we are seeing odd behavior across the bundle: A scheduled daily event is off by a day Web Content Articles are showing the...
"Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1"?
legacy Troubleshooting
Issue During the upgrade process, you may encounter an error like the following: Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1 Environment Liferay DXP 7.0+ Resolution The...
Why can I not access my Liferay server at the Friendly URL I set?
legacy Troubleshooting
Issue A Friendly URL can be set to change the URL that users see when accessing a specific site. However without the Home URL being updated attempting to access the bundle at its base address will return a "Not...
How to Upgrade to Liferay DXP from Liferay 6.X
legacy
This whitepaper aims to set a framework for Liferay’s recommended upgrade path for your organization. A major technology upgrade is an endeavor requiring a deep analysis of your business requirements, careful planning,...
Upgrading from Liferay DXP 7.0 to 7.1
legacy How To
This paper is a high-level overview of the effort involved in moving from Liferay DXP 7.0 to 7.1. It contains an upgrade checklist, the upgrade steps, and what to do after a successful upgrade. The paper is available...
Limitation: Audience Targeting User Segment Cannot Use Physical Screen Size MDR
legacy Troubleshooting
This article documents a limitation when viewing content based on a User Segment in the Audience Targeting app that uses the Physical Screen Size attributes as a Mobile Device Rule. It was discovered that users could...
Disabling Calendar Email Notifications in DXP
legacy How To
Issue In Liferay Portal 6.1, calendar notifications could be disabled using portal-ext.properties In Liferay DXP 7.0+, these properties no longer exist Environment Liferay DXP 7.0+ Resolution NOTE:...
Starting Servers in the Correct Sequence
legacy How To
Issue What is the correct sequence to start up all servers during a restart? Environment DXP 7.0, 7.1 Resolution Sometimes it is necessary to restart some if not all of the servers that Liferay DXP runs on or is...
Taking Heap Dumps From a JVM
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....
Permissions Are Not Working Post-Upgrade
legacy Troubleshooting
After upgrading from Liferay Portal 5.2, permissions settings may act in an undesirable manner. This could include not being able to change permissions, as well as not being able to access the control panel or any other...
Load Balancing Can Return Null
legacy Troubleshooting
When running Liferay with more than one node on a load balancer, sometimes, when generating urls for buttons, they can receive a incorrect url or sometimes a null value. Resolution...
Rolling Restart - Breaking Changes
legacy
Introduction When applying fix packs or hotfixes, rolling restarts are possible if there are no changes to a specific set of clustering classes or no module schema version changes. The following document is a list of...
LDAP settings and upgrading from 5.2.x to 6.x
legacy Troubleshooting
This article pertains to portals in which LDAP is configured in Liferay Portal 5.2.x and an upgrade is performed. When a user attempts to login, an error is thrown, and the user is not...
Application Server Times Out While Downloading/Uploading Documents
legacy Troubleshooting
When uploading documents larger than 3Mb via web call, an error may be thrown: 13:45:27,141 INFO [PortalImpl:4366] Current URL /documents/10162/179749/Certification+Tracking+Database+CSC+v2.0+Production.zip...
Including portal-ext.properties in Help Center Tickets
legacy How To
One of the most important pieces of information when resolving a customer issue is the portal-ext.properties file for your environment. It is now possible to upload the portal-ext.properties file before opening a...
Performance Issue for Thread Counts While Processing JSP files
legacy Troubleshooting
This article is designed to help administrators tune performance in Liferay DXP 7.0 when the active thread count approaches the maximum allowed thread count. The reason for this performance issue is because the values...
Difficulty Adding Assets That Use Alloy Editor on Windows Os in DXP 7.0
legacy Troubleshooting
This articles serves as a troubleshooting guide for users working in Liferay DXP 7.0. When it comes to adding assets using the alloy editor on Windows OS, you may encounter some difficulties. The browser may display a...
DXP Fails to Generate Captchas and Charts on RHEL 7.4
legacy Troubleshooting
When using RHEL 7.4, and viewing a captcha, or when navigating to Control Panel > Configuration > Server Administration, the following stack trace will appear in the application server logs. That is...
Resolving 'UnsupportedOperationException' Caused by an Invalid Audit Max Queue Size Setting
legacy Troubleshooting
This article documents steps on how to increase the audit message max queue size that leads to an UnsupportedOperationException.  By default, System Settings > Foundation > Audit > "Audit message max queue size" is set...
ConcurrentModificationException When Deploying Plugins on Liferay Portal 6.1 EE GA3
legacy Troubleshooting
This article outlines a specific known issue that exists within Liferay Portal 6.1 EE GA3 SP3 and provides a link to follow its resolution. Resolution At the time of release, there is one known issue with Liferay...
Poor Performance in DB2 When Executing SQL Queries Over Big Tables Filtering by a Column With a Non-Unique Index
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Backslashes in Screen Name Are No Longer Valid After Upgrading to Liferay Portal 6.2
legacy
After upgrading from Liferay Portal version 5.2 EE SP4 to 6.2 EE, backslashes in the screen name are not allowed when using the liberal screen name validator. In Portal 5.2, backslashes were allowed in the screen name....
[Upgrade] Handling Quartz Data during Liferay Portal Upgrades
legacy How To
Quartz data is a unique type of data. If quartz data is part of the database upgrade, then there are some potential additional steps to take during the upgrade process. Resolution If there are not any publishing jobs,...