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Configuring Default Permissions for New Folders: Addressing Inherited Permissions for Guests
legacy Troubleshooting
Issue The default selection of "Site Member" is preventing the inheritance of guest permissions. This default behavior occurs because a private page exists in the site, influencing the default permission settings. Environment Quarterly Releases Resolution To have the "Guest" option...
Facing issues in setting 'liferay.workspace.product' property for Liferay Workspace
legacy Troubleshooting
Issue Upgrading the portal from Liferay DXP 7.4 Update 67 to Liferay DXP Quarterly Release 2024.Q1.9 and trying to set 'liferay.workspace.product = dxp-2024.q1.9' in the gradle.properties however, it is not working. Environment Liferay DXP 2024.Q1.9 Resolution Try setting 'dxp-7.4-u112'...
Upgrade Fails: Error after upgrading using the Database Upgrade Tool (MS SQL Server)
legacy Troubleshooting
Issue After running `db_upgrade_client.bat` my upgrade failed with no explanation in the logs. Upgrade failed, when it was attempted again it was successful but Liferay won't start After upgrading, Liferay has an error in the logs: ERROR [SCR Component Actor][ROOT:47] bundle...
Can you add a theme or fragments to action pages?
legacy Troubleshooting
Issue How do I add fragments to action pages like /c/portal/update_password and /c/portal/update_reminder_query? Our theme reverts on utility/action pages /c/ When a user is taken to the /c/portal/update_password page, the theme is no longer visible. Environment Liferay DXP Resolution...
Unable to see the list of assignees for Site Roles, Organization Roles, Asset Library Roles and Account Roles
legacy How To
Issue I would like to access a list of Roles and Assignees for "Site Roles", "Organization Roles", "Asset Library Roles", and "Account Roles" without having to go through each individual account to get information.This function is available for "Regular Roles" but unavailable for other...
Document status is not getting updated in search indexes
legacy Troubleshooting
Issue Unable to update the document status in the search indexes. Steps to reproduce: 1. Start the server. 2. Deploy the JAR file. 3. Navigate to the Control Panel > Custom Fields. 4. Add 2 custom fields, "Expiration Date" and "Display Date" of type Date. 5. Configure the scheduler in...
Polyfill.io Vulnerability: Is Liferay affected?
legacy
Issue An attribute polyfill:true is observed in the source code of the website. Does it have anything to do with the domain 'https://polyfill.io'? Is Liferay affected by the Polyfill.js vulnerability?  Environment All environments [DXP 7.0 - DXP 7.4] Resolution Polyfill is a common...
On authentication types to Azure Blob Storage
legacy
Issue We would like to use Azure Blob Storage for documents and media, as described at https://learn.liferay.com/web/guest/w/dxp/system-administration/file-storage/other-file-store-types/microsoft-azure-blob-storage Currently we use the azure account key as authentication for connecting...
How Will Special Characters Be Scoped Regarding LPS-78008?
legacy
Issue Will special characters be scoped at site level and not only instance level per LPS-78008? Environment Quarterly Releases  Resolution After further review, it has been confirmed that LPS-78008 will not be implemented. The request simply does not align with Liferay's focus of...
The Impersonation Attempt Fails Without Errors in the Logs or UI
legacy Troubleshooting
Issue Admin users are unable to impersonate other users. When attempting to impersonate, a new tab opens, but it remains on the original user. Impersonation attempts fail, the `doAsUserId?` is missing from the URL. Environment Liferay DXP 7.4 + Resolution  Start the bundle and navigate...
How to define user and email notifications for each asset
legacy How To
Issue I want to disable email notifications for blogs How to configure notifications for each asset to receive them by email or as user notifications. Environment DXP 7.4 Resolution It is possible to choose the notification method for each asset of the portal from the user profile menu...
How do you create a role that allows a user to edit details of other users?
legacy How To
Note, this is just one method and can be tailored to different preferences. Issue How do you create a role that can edit the details of other users? Like email address, etc. How do you create and assign a specific role? Environment Liferay DXP 7.3 Resolution Creating Users and Roles...
Longer Team Names Fail to Word Wrap and Overlap the Description
legacy Troubleshooting
Issue When creating a long team name, the name overlaps the description of the team. Steps to reproduce: Start a vanilla 2024.q1 bundle Navigate to Menu > People > Teams > + Create a long team name using underscores instead of spaces Include a description with or without spaces...
Workflow Tasks Are Missing History
legacy
Issue After approving a document, I'm not able to see if it was previously approved or rejected. In previous versions of Liferay DXP, users could see the entire history of a task assigned to them in the workflow. When a web content or document goes through the workflow process, there is...
I cannot add a name for my display template
legacy Troubleshooting
Issue When I create a new widget display template there is no option to define the key name as we could do in previous versions, like this: Environment Liferay 7.4, Quarterly Release Resolution You need to enable this capability by uncheking the Autogenerate option in System Settings ->...
Feature flag LPS-202104 is not available for company 0
legacy Troubleshooting
Issue When upgrading my Liferay environment the following error occurs in the upgrade logs. How can I resolve this error?  ERROR [main][FeatureFlagsBag:90] Feature flag LPS-202104 is not available for company 0 Environment Liferay Quarterly Releases Resolution This is a known issue...
After Upgrading to DXP 7.4+, there's an extra field within our structures
legacy How To
Issue After upgrading from DXP 7.3, we've observed that our structures have been modified and there is an extra "Fields Group" added to it.    Environment DXP 7.4+ Quarterly Release Resolution This is the expected behavior. The underlying technology between DXP 7.3 and DXP 7.4+ has...
Backup doesn't have permissions to open the Document Library
legacy Troubleshooting
Issue Backups fail with these log messages: rsync: [generator] opendir "/mnt/prepare-restore/document_library" failed: Permission denied (13) cannot delete non-empty directory: document_library rsync error: some files/attrs were not transferred (see previous errors) (code 23) at...
Service Provider (SP) initiated SLO when using OIDC (SaaS environment)
legacy Troubleshooting
Issue We are utilizing OpenID Connect (AWS Cognito) for logging into Liferay; however, the users remain logged into the SSO system even after logging out of Liferay. Environment Liferay DXP 7.4 Resolution Currently Liferay's OpenID Connect (OIDC) implementation does not include SLO...
.innerHTML is getting removed in web content (SaaS environment)
legacy
Issue When we try to add some extra lines of code (output.innerHTML="";) in the web content, it is not working as expected and the innerHTML is getting removed. We are taken to the first line of the code resulting in not being able to edit the code related to innerHTML. Environment...
Data is lost when Web Contents are published with the Corsican language.
legacy Troubleshooting
Issue When publishing content in the Corsican language, data that had been published in other languages was lost. Environment All environments Resolution Please request a hotfix with LPD-27959 to resolve the issue. Additional Information Updating the Patching Tool  ,...
Cannot add more than one notification for a task in workflow
legacy Troubleshooting
Issue When creating a workflow, adding more than one notification freezes the source view. Unable to edit the source view when adding notifications based on Role or Role Type. Steps to reproduce: Navigate to applications > workflow > process builder and create a new workflow Upload the...
Default Language code is not appending in URL
legacy How To
Issue The default language code is not appended in every URL of the portal. Environment Liferay DXP 7.4 [all updates] Resolution To enable the default language in every URL, the following property needs to be enabled: Control panel -> Instance settings -> Localization -> Locale Prepend...
All Custom Fields are not viewable in the Control Panel
legacy Troubleshooting
Issue When adding more than 25 attributes, only 20 are viewable. Steps to reproduce: Control Panel > Configuration > Custom Fields > User Add more than 25 attributes by clicking on "New" Observe that only 20 attributes are visible and there is no pagination available to view the second...
Known Issue [Resolved]: Products with a UOM configured and discounts updated via API unexpectedly display per-base-unit net price
legacy Troubleshooting
Issue After applying a discount to a product (with a UOM configured) via the POST v1.0/skus/by-externalReferenceCode/{externalReferenceCode}/sku-unit-of-measures headless-commerce-admin-catalog API, the discounted price for the product in the UI shows a per-base-unit Net Price instead of...
Unable to configure Liferay to use Okta groups for authorization due to missing Feature Flag
legacy Troubleshooting
Issue While trying to configure Liferay to use Okta groups for authorization when following the instructions here, Importing User Groups’ Memberships from an External IDP through SAML, there’s a mention of a Feature Flag, however it is not possible to know which one it is. Environment...
Image preview not displaying for AVIF format
legacy Troubleshooting
Issue Images in AVIF format cannot be previewed in Documents and Media Steps to reproduce 1. Startup Liferay 2. Setup and enable ImageMagick (with HEIC support) 3. Navigate to System Settings > Adaptive Media >> Images 4. Add an entry for Supported Mime Type: image/avif 5. Click Save 6....
Multiple

tags on the Home page editor
legacy Troubleshooting

Issue Users want to improve SEO performance by ensuring that each page contains only one H1 tag. However, they noticed that '<h1 class="hide-accessible">Navigation</h1>' appears on all pages, thus this has to be a <span> class to rectify this. Environment Liferay DXP 7.3 Resolution The...
Canonical urls for commerce products
legacy How To
Issue Canonical URLs work correctly for pages in different locales, however, users want the same for their products so that the correct canonical tag is displayed for their product based on the page locale. Environment Liferay DXP [all updates] Quarterly Release Resolution Follow the...
Unable to access product specifications via guest user
legacy Troubleshooting
Issue Users need to access product details via a headless admin API but through guest users (unauthenticated requests). However, users could use 'Service Access Policies' for this; though, even after adding the relevant classes in SAP, a view permissions error occurs. Steps to reproduce:...
lastPublishDate showing as NULL
legacy
Issue 'lastPublishDate' column is showing as NULL in 'DLFileEntry' table. According to the use case, users need to show the last publish date of the document. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution 'lastPublishDate' value will only be shown when a document is published to...
Is Liferay vulnerable to CVE-2023-50164?
legacy
Issue After running a scan, we received an alert about a possible vulnerability in Liferay. We want to confirm if we are vulnerable to CVE-2023-50164. Environment All environments. Resolution Liferay is not vulnerable as it does not use the Struts upload feature. Additional Information...
Error: Could not find or load main class com.liferay.css.builder.CSSBuilder
legacy Troubleshooting
Issue After switching to JDK11 I'm unable to build my project. Build failed with an exception that lists a path to my java version. Error: Could not find or load main class com.liferay.css.builder.CSSBuilder Caused by: java.lang.ClassNotFoundException: com.liferay.css.builder.CSSBuilder...
Unable to filter by relationship using Postgres in neasted levels
legacy Troubleshooting
Issue When filtering data based on relationships with nested levels using PostgreSQL, we encountered an internal server error with the following log entry instead of a status 200: 2024-04-18 13:43:33.147 ERROR [http-nio-8080-exec-9][SqlExceptionHelper:142] ERROR: operator does not exist:...
Gradle tasks not working for new versions
legacy Troubleshooting
Issue We are trying to update our workspace, to do so we have performed the following actions based on a blade init: Update gradle-wrapper version to 7.3.3 Set in settings.gradle file for "com.liferay.gradle.plugins.workspace" version 10.0.3 In gradle.properties we set...
Hardcoded link resulting in 404 error
legacy Troubleshooting
Issue I have a hardcoded button to a web content that is now going to a 404 page. My link to Liferay content is now breaking. Environment DXP 7.4 Quarterly Release Resolution Hardcoding links to Liferay content can break if any changes are made to the URL and are not considered best...
Parent organization membership is also displayed
legacy Troubleshooting
Issue We found a bug with how organization membership is displayed on the user account page: when a suborganization is assigned to a user, the parent organization of the assigned suborganization is also displayed. We only wish to see the suborganization and not the parent organization....
Uncaught TypeError in the DXP Homepage (PageTree)
legacy Troubleshooting
Issue If a role does not have admin access, but can access the Site Menu, PageTree toggle console errors.  Certain roles that have access to edit web content see an error in the browser console log. TypeError happens when accessing a widget page template  Uncaught TypeError: Cannot read...
The "assign to me" tab under My Workflow Tasks is not displaying the order by latest documents at the top of the grid
legacy Troubleshooting
Issue The assign to me tab is not displaying the order by latest documents at the top of the grid. In 7.4 the latest document is displaying in the bottom of the grid. Environment 2023.Q4 Resolution You can use the ordering button to revert the order of the displayed elements, as per...
Deprecation of Liferay Sync
legacy
Issue I'd like to inquire about the support for Liferay 7.4 in the Liferay Sync. Currently, the Compatibility Matrix only lists support for Liferay DXP 7.3. Environment Liferay DXP 7.4+ Resolution Liferay Sync got deprecated in 7.3 without direct replacement. The feature is in archived...
Mutiple search containers is not working properly
legacy Troubleshooting
Issue If users have multiple search containers in the same widget, first search container is showing results in the second container and vice versa. Expected results would be in the below 'view.jsp' is 'test1' comes under search container 1 and 'test' comes under search container 2, and...
Creating a User Account Without an Email Address
legacy How To
Issue How can I create a user without requiring the user to have an email address?  Environment Liferay Quarterly Releases Resolution You can create a user without requiring an email address by setting the following properties in the portal-ext.properties file....
How much time does it take for a new SSL Certificate to be updated in Liferay PaaS?
legacy Troubleshooting
Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate to be ready. Additional Information If a certificate is being updated, please...
Update object entries from workflow task screen
legacy
Issue Allow users to access the object in edit mode from the workflow task screen Environment Liferay DXP 7.4 Resolution As of now (at the time of creating this article), there is no OOB (out-of-the-box) way available to update object entries from the workflow task screen. As a result, a...
Failed Loading the Jackson 2 API Plugin on Jenkins Build
legacy Troubleshooting
Issue After upgrading Liferay Cloud Services from v4 to v5, we encountered the following error relating to loading the necessary plugins with the Jenkins build. SEVERE: Failed Loading plugin Jackson 2 API Plugin v2.13.3-285.vc03c0256d517 (jackson2-api) Update required: JAXB plugin (jaxb...
Unable to Configure a Portlet on Content Pages Without Entering Edit Mode
legacy
Issue In previous versions of Liferay DXP, users could configure portlets such as the Asset Publisher on a content page (blank page) without needing to enter the "edit" view. Environment Liferay DXP Quarterly Releases Resolution This is expected behavior, as editing a content page...
Adrum.js Timeouts in Microsoft Edge
legacy Troubleshooting
Issue I'm experiencing a timeout issue after logging into the portal and navigating through pages. When using Microsoft Edge, adrum.js timeouts, the extended loading time is also seen in HAR files.  Browser console log error reads: adrum-4.5.17.2890.js:29 liferay-amd-loader | A require()...
Analytics Cloud Custom Event is not firing
legacy Troubleshooting
Issue I created a custom event according to the documentation When I check in AC, I don't see any data collected for this custom event   Environment Analytics Cloud DXP 7.0+   Resolution Apart from establishing the workspace connection, the current Site must also be Analytics Cloud...
Objects - multiple items can be saved but only one item is displayed in the administration view
legacy
Issue When I try to create an object with an upload field, and save a new item multiple times, the object is only displayed once in the administration view. The uploaded item is not cleared from the field either. Is this the expected behavior? Environment Liferay DXP Quarterly Release...
Liferay Developer Studio not working on MacOS Ventura
legacy Troubleshooting
Issue Liferay IDE has known issues with M1/M2 chips. Environment Liferay Developer Studio Resolution The recommended workaround for this behavior is to install the arm64 Eclipse binary from https://www.eclipse.org/downloads/ and then install the Liferay IDE Update Site 3.9.8 GA9. ...
Users are not allowed to create organizations at a higher level than where they currently are
legacy
Issue Can we enable users to create organizations that are at a higher level in the hierarchy than their own membership?   Example: Parent > Organization > Child Organization > Child Organization 2.0 Can a user belonging to the "Child Organization" create organizations like...
Unable to select Specific Display Page Template for the default 'Home' page from the page hierarchy
legacy Troubleshooting
Issue While creating web content and while selecting the Specific Display Page Template, the ‘Home' page does not get enabled and hence the child page associated with the 'Home’ page cannot be selected. However, the child page can be selected when it is searched using the search bar....
Custom ActionExecuter always results in PortalException: No action executor for java
legacy Troubleshooting
Issue I tried to integrate a custom java ActionExecuter following this article https://learn.liferay.com/w/dxp/process-automation/workflow/developer-guide/creating-an-action-executor. But after using it in a workflow my ActionExecuter as well as the one given in the example are resulting...
Redirecting to login page when authenticated via SAML returns a 500 error
legacy Troubleshooting
Issue Navigating to to the login page /c/portal/login on the SP throws a 500 error when already logged in through SAML. Environment DXP 7.3 DXP 7.4 Resolution This is a known issue affecting DXP 7.4 U80 and lower and some DXP 7.3 versions. Please upgrade to a more recent release or open...
After copying the data to the Message Board, the numbered list not continuing
legacy Troubleshooting
Issue Copied the data from the Word file, pasted it into the Message Boards's Thread, and published it. After publishing the Thread, the number list is not continued and shows like: 1. a. 1. a. 1 a. Steps to reproduce: Navigate to the Content & Data > Message Boards > click on the action...
Enable/Disable Multi-Factor Authentication
legacy How To
Issue If there is any problem related with the way two-factor is working or do you simply want to deactivate it for some reason. Environment Liferay DXP 7.4 2023 Q1 - 2023 Q4 2024 Q1 Resolution There are two ways to enable or disable the multi-factor authentication: Through the portal,...
The users imported from LDAP cannot change their password
legacy Troubleshooting
Issue The users who were imported from LDAP cannot modify their passwords from My Account. Environment All Liferay DXP environments Resolution Make sure that LDAP Export option is enabled. Ensure that the credentials used to connect from Liferay DXP to LDAP have sufficient permissions to...
A user group imported from LDAP is not removed from Liferay when the related group is removed from LDAP
legacy
Issue Removing a group from LDAP does not remove the related user group imported in Liferay DXP's database. Environment All Liferay DXP environments Resolution This is the intended behavior. The user group has to be removed manually.    , knowledgeArticleType: reference, legacy: true,...
Is there a maximum number of calls to the headless API before performance degrades?
legacy
Issue Is there a maximum number of calls to the headless API before performance degrades? Environment Liferay SaaS Liferay PaaS Resolution We cannot specify a maximum number of calls that would avoid performance issues. However some guidelines can be provided to help understand the...
How to properly scale up Search nodes?
legacy How To
Issue How to properly scale up Search nodes instead of deleting the Search service and deploying it again? Environment Liferay PaaS Liferay DXP 7.4+ Resolution Following the Liferay Cloud Upgrading to a High Availability Subscription documentation, which also describes the procedures to...

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