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Can Terms Of Use be Configured at the Site Level?
legacy
Issue If we have two or more sites, is it possible to specify a different journal article for the terms of use of each site? As the following current custom properties are not sufficient as they apply to every site:...
Web Content Templates cache Absolute image URLs, not Relative URLs
legacy Troubleshooting
Issue The templates cache absolute image URLs instead of relative URLs. Environment 2024.Q1.12, 2024.Q1.18 Resolution Upgrade to 2024.Q2.0+ or Request a hotfix with LPD-23196, knowledgeArticleType: troubleshooting,...
Error 'A folder already exists with name image.default.company.logo' during startup after Upgrade
legacy Troubleshooting
Issue After upgrading from a previous version of Liferay DXP, the server fails to start up correctly and throws a DuplicateFolderNameException in the logs. The error indicates that a folder named...
"module java.base does not 'opens java.lang.invoke'" Error Prevents Elasticsearch Sidecar Startup
legacy Troubleshooting
Issue I'm unable to get the Elasticsearch Sidecar to start after upgrading to a quarterly release of Liferay DXP. When checking the server logs, I see the following error message:...
Does Liferay have an Attestation of Compliance to be PCI certified?
legacy
Issue We are in the process of reviewing application compliance and want to know if Liferay has an attestation of compliance (related to PCI), specifically the Payment Card Industry Data Security Standard? Environment...
Site Scope is Not Available in Data Migration Tool and Other Site-Scoped Menus
legacy Troubleshooting
Issue When using the Data Migration tool to import entries into a site-scoped Object, the "Scope" dropdown only displays the "Global" option. A similar behavior is observed in other areas, such as when editing a...
Unauthenticated Users are not redirected to the Login Page when accessing a Resource URL
legacy
Issue When an unauthenticated user tries to access a resource URL (e.g., a direct link to a PDF served by a portlet), they are not redirected to the login page. This behavior is observed for URLs that contain the...
How to Attach a File from a Form Submission to the Notification Email
legacy How To
Issue When a user uploads a file through a Liferay Legacy Form, the notification email is sent, but the uploaded file is not included as an attachment. Is there a way to include a file uploaded through a...
Asset Publisher Back Button Redirects to a Blank Page Instead of the Previous Page
legacy Troubleshooting
Issue When using an Asset Publisher to display a list of assets, clicking on an asset correctly navigates to a detail page. However, when clicking the 'back' arrow provided by the Asset Publisher on the...
Paginator Elements Are Not Translated to the Site's Language
legacy How To
Issue When using a paginator component on a site, the links to the different pages (e.g., "Page 1", "Page 2") are displayed in English. These labels do not get translated even when the site's language is...
Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP
legacy Troubleshooting
Issue Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP We found this article and had a hotfix with LPS-76246 We found that the fix is not applied correctly. Environment Liferay DXP 7.3...
How Blueprints Work in Liferay while using Fuzziness?
legacy
Issue How Blueprints Work in Liferay while using Fuzziness? Environment Liferay Quarterly Release Resolution Example case: 1.) Create new environment. 2.) Create new blueprint 3.) Open preview 4.) Add Text...
Why is there a large difference in CPU usage within a clustered environment?
legacy
Issue When viewing Application Metrics, there is a large difference in CPU usage within a clustered environment. For example, CPU usage is showing 5% on one node while it is 50% on another node. Environment Liferay PaaS...
When I click the "Previous" button on checkout, the saved shipping address is not populated
legacy Troubleshooting
Issue I have an issue with the commerce order. I added a product to the cart. I went to the order page where I provided the shipping address, then clicked "Next. On the checkout page, when they click "Previous", the...
Client Extension disappears
legacy Troubleshooting
Issue We've found that our client extension disappears after Liferay is restarted. After a customElement CX is deployed, Liferay is forced to restart and our extension disappears with every restart. Environment SaaS...
Chart Taglib is Unavailable in Liferay DXP 2025.Q1 and Later
legacy How To
Issue After upgrading to Liferay DXP 2025.Q1, custom modules that use the Liferay Chart Taglib fail to build or deploy. The build process may fail with an error indicating the chart library cannot be found: Could...
Personalized Experience Not Displayed when using "AND" with IP Geocoder Country
legacy Troubleshooting
Issue When creating a segmentation using the IP Geocoder Country property in combination with another condition (e.g. a user property), the personalized experience configured for this segment is not displayed for a...
Analytics option not shown at site level
legacy Troubleshooting
Issue The Analytics option is not available at site level and you cannot configure it. Environment 2024.Q4.0+ Resolution Go to Instance Configuration > Analytics Configure the name of the provider (in this case...
StaleStateException Error During Startup with OpenID Connect Configuration
legacy Troubleshooting
Issue During a Liferay DXP startup, the following error message appears in the logs, related to OpenID Connect provider configuration: ERROR [...][BatchingBatch:139] HHH000315: Exception executing batch...
What filtering syntax to use in headless API for filtering for those entries that do not belong to any categories?
legacy
Issue I am using the API GET /v1.0/asset-libraries/{assetLibraryId}/content-elements, but the question might be relevant for other endpoints as well according to...
Unable to add Information Templates after changing Default Language
legacy Troubleshooting
Issue When only one language is available in Instance Settings > Localization and it is not "English (United States)", the Information Templates section under Design > Templates do not load. Environment Quarterly...
Seperate SSL for virtual instances
legacy How To
Issue We have multiple SSL certificates and want to use them in virtual instances that run under a different domain from the main instance. Environment DXP 2024.Q3 Resolution If behind a reverse proxy, configure...
Email Notification fails to deliver when recipient type is set to the Owner role
legacy Troubleshooting
Issue A trigger on a custom object is configured to send an email, but it fails to deliver it when the recipient type is set to Owner. Environment Liferay DXP 2025.Q1 Resolution This is an known issue on this...
Where can I find the BrowserSnifferUtil.java class?
legacy
Issue After upgrading from 2023.Q3 to 2025.Q1, I can no longer find the com.liferay.portal.kernel.util.BrowserSnifferUtil class? Was it moved or deprecated? Environment Liferay DXP 2023.Q4+ Resolution In Liferay...
Upgrade to a Quarterly Release Fails with "Elasticsearch sidecar could not be started" Error
legacy Troubleshooting
Issue When upgrading from Liferay DXP 7.2 to a Liferay DXP 7.4 Quarterly Release, the server startup fails. The logs show errors related to Elasticsearch, such as: 2025-07-10 09:29:51.414 ERROR...
In the Documents and Media portlet, the search is not performed on the selected folder in its configuration
legacy Troubleshooting
Issue I have an issue with the documents and media portlet document search. I have two document folders and two document and media portlets on a page. One folder is set at a document folder, the other is set at another...
"fields" and "nestedFields" Parameter Not Applied to Account System Objects
legacy
Issue Using the GET Rest API for account-restricted objects does not seem to follow the `fields` and `nestedFields` parameters for the linked account. For example, when querying a custom object and attempting to...
Object Validation Not Working Post Upgrade
legacy Troubleshooting
Issue After upgrading Liferay DXP from 2024.Q3.xx to 2025.Q1.xx, Object Validation is no longer functioning as expected. Steps to reproduce: Start a clean instance of DXP 2024.Q3.12. Navigate to Control Panel >...
Logging to application always taking to home page instead of request url
legacy Troubleshooting
Issue We are encountering an issue where users are consistently redirected to the application's homepage immediately following SAML authentication, even when an alternative page was initially requested. Environment...
I cannot scroll in content page edit mode on Tablet view
legacy Troubleshooting
Issue I have an issue with scrolling in the content page edit mode on Tablet view. I added a big image to the page. When trying to scroll on Tablet view, it does not work. Reproduction Steps: Start 2024.q3.0 Edit the...
Raylife Site Creation Fails with 'Unexpected Error'
legacy Troubleshooting
Issue When creating a site using the Raylife AP or Raylife D2C templates, the process fails with the UI showing: "An unexpected error occurred." In the Liferay browser console, the "CommerceChannel is null" error...
Cluster won't be established and traces show Autodetecting JGroups outgoing IP address and interface for false:80
legacy Troubleshooting
Issue After setting up a Liferay cluster, the cluster won't be properly established. There's a suspicious trace in the logs INFO [SCR Component Actor][JGroupsClusterChannelFactory:130] Autodetecting JGroups...
Unable to schedule Web Content with past dates
legacy Troubleshooting
Issue As of 2025.Q1, you can no longer edit the "Display Date" field or schedule the publication date for past dates—only for future ones. As a result, you are unable to perform a key use case that used to...
How to View Highlighted Changes for Pages in a Publication
legacy How To
Issue When reviewing changes for a page within a Publication, it is not immediately clear how to view the highlighted differences (additions/deletions) in a unified view, similar to the functionality available...
Liferay Server Fails to Start Due to OutOfMemoryError: unable to create new native thread
legacy Troubleshooting
Issue The Liferay DXP server fails to start. The log files contain the following error message: ERROR [...][...] failure submitting task to thread pool java.lang.OutOfMemoryError: unable to create new native thread...
Account Roles Are Not Visible After a LAR File Import
legacy Troubleshooting
Issue After exporting roles via a LAR file and importing them into a new environment, Account Roles are not visible under the Account Roles tab in Control Panel > Users > Roles Regular Roles and Site Roles from the...
This version of MySQL doesn't yet support 'existing primary key drop without adding a new primary key
legacy Troubleshooting
Issue We are upgrading from liferay-dxp-tomcat-2023.q4.4 to liferay-dxp-tomcat-2025.q1.15-lts. Currently we are using Mysql 8.0.41-azure on our server which is compatible with liferay-dxp-tomcat-2025.q1.15-lts.   Liferay...
How to Migrate from Advanced File System Store to Google Cloud Storage
legacy How To
Issue When using the Advanced File System Store for the Document Library, what is the correct procedure to migrate to Google Cloud Storage (GCS)? This includes understanding if the migration is a direct...
Is it Possible to Require an Administrator to Enter Their Password When Changing a User's Password?
legacy
Issue When I want to updates a user's password as an administrator, the system does not require to re-enter my own password for authentication. This is inconsistent with other actions, such as updating a screen...
Fieldsets with Custom Names Disappear When Filtering by Translation Status
legacy Troubleshooting
Issue In the web content editor, fieldsets that do not follow the default naming pattern (e.g., Fieldset1234) are hidden when filtering by "Untranslated" fields. This issue is caused by a regex that incorrectly assumes...