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Error 404 when trying to access Web Content & Document Media using a domain name
legacy Troubleshooting
Issue Error 404 when trying to access Web Content & Document Media using a domain name over the machine IP for the Liferay instance. Environment Windows Server 2019 using IIS Web Server Liferay...
Asset Publisher's filter to structures doesn't work
legacy Troubleshooting
Issue When we try to filter to certain structures of web contents in the Asset Publisher's Source - Asset type configuration, we get the wrong web contents listed We expect the structures displayed in the...
Public access of database
legacy
Issue How users can enable public access to the database of their PaaS environment Environment Liferay self-managed (LXC-SM) Resolution Enabling even read permissions to the database is a huge security risk....
Dynamic Data List Template
legacy Troubleshooting
Issue Users are unable to edit the Dynamic Data List Template in DXP 7.4 since the dynamic data List template editor is not visible Environment Liferay DXP 7.4 [all versions] Quarterly Release Resolution Users need...
Password for LDAP and Liferay users should not expire
legacy Troubleshooting
Issue After integrating Liferay with the LDAP server for users, the passwords for the users are expiring after some time and are required to be reset again. Is there any way for the passwords to never...
Users are not able to see the tasks under the 'My Workflow Tasks' menu
legacy Troubleshooting
Issue Users are unable to see the tasks under the 'My Workflow Tasks' menu after a workflow has been assigned to them for approval and the following errors related to elastic search and Kaleo instance token...
Deployment dependencies that require internet connectivity (On-premise)
legacy
Issue What are the necessary dependencies that require internet connectivity during the build and runtime of a project?  Environment Liferay DXP 7.4 Resolution Technically, all dependencies are downloaded...
Block the traffic based on the regions
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to block the request on the site based on the...
Add Bulk products to the Cart
legacy How To
Issue Is there a way to add Bulk products to the cart using the Liferay API? Environment Liferay DXP 7.4 [all versions] Quarterly Release  Commerce 4.0 Resolution Liferay provides an API, from which it will help to...
Issue while adding, publishing and deleting the objects
legacy Troubleshooting
Issue Unable to add, publish, and delete the objects in Liferay. Below are the observed errors: 1. Uncaught (in promise) SyntaxError: Unexpected token '<', "<HTML><HEA"... is not valid JSON. 2. Failed to load...
Infinite redirects when a user logs in for the first time in a site with a custom theme
legacy Troubleshooting
Issue When a user logs in for the first time in a site with a custom theme applied, an infinite set of redirections happens and the following warning message appears in logs: [code_jsp:161] {code="500", msg="",...
Multi-Factor Authentication via SMS
legacy
Issue We want to set up MFA via SMS without using any external Apps. Is this possible with Liferay out-of-the-box? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution MFA by SMS is not...
Workflow Revision History does not display version dates or allow previews
legacy Troubleshooting
Issue In 7.4 Q4.0 release, when reviewing the Revision History of a workflow, we are not able to Preview or see the Version Date for a Workflow. Environment 2023.Q4 Resolution Request a hotfix containing LPD-30650 ...
How to redirect users accessing www.mydomain.com to mydomain.com in my PaaS environment?
legacy How To
Issue We need to implement a rewrite rule that change the URL in a client request from www.mydomain.com to mydomain.com. How should we proceed to configure this in our PaaS environment? Environment Liferay PaaS...
CVE-2022-22950
legacy Troubleshooting
Issue We would like to determine whether Liferay is vulnerable to CVE-2022-22950. The CVE claims that in Spring Framework versions 5.3.0 - 5.3.16 and older unsupported versions, it is possible for a user to provide a...
Export Analytics DXP Entities is missing and is replaced by export-analytics-dxp-entities
legacy Troubleshooting
Issue We've observed that when accessing the Job Scheduler, the property 'Export Analytics DXP Entities', is missing. We see that 'export-analytics-dxp-entities' is available.  Is 'export-analytics-dxp-entities'...
Is it possible to implement branching paths using Liferay Forms where one path does not require form submission?
legacy How To
Issue In some use cases, it may be desired for a form to branch into a path that does not require a form submission, based on the user's selection  For example: If a user has submitted form in the past, they may not...
[T003] Open redirect in /c/document_library/find_folder with DNS rebinding vulnerability
legacy Troubleshooting
Issue Medium threat found during the performance testing: [T003] Open redirect in /c/document_library/find_folder with DNS rebinding Environment Liferay Quarterly release Resolution The reported concern has been...
How to handle "Connection Closed" Error with BLOB Type in Oracle DB?
Troubleshooting
Issue A "Connection closed" error occurs when handling BLOB type columns in Oracle databases using the getBinaryStream() method in Java, a known issue when attempting to read BLOB data in chunks after the...
Configured Highlighted Structures are not displayed
legacy Troubleshooting
Issue After configured Highlighted Structures in 2024.Q1, they are not displayed in Web Content Administration. Environment Quarterly Releases: 2024.Q1 Resolution This feature is under a Release Feature Flag in...
User is unable to login after enabling ModSecurity
legacy Troubleshooting
Issue After enabling ModSecurity, below error message is printing in the webserver log file, and due to this user is unable to log in: ModSecurity: Access denied with code 403 (phase 2). Matched "Operator `StrEq'...
ModSecurity Alert Notifications
legacy
Issue Users want to enable ModSecurity alert notification, so that, whenever there is any breach/alert an email notification is sent to the configured user.  Environment LXC-SM 2024.Q2 Resolution ModSecurity does...
Data Providers don't work on Liferay SaaS
legacy Troubleshooting
Issue We created and configured a Data Provider for Forms. When we fill out the form, the Data Provider does not show any data.   Environment Liferay SaaS   Resolution This is a known issue, fixed by LPD-37074....
Failed to create query: [nested] nested object under path [ddmFieldArray] is not of nested type
legacy Troubleshooting
Issue When Liferay starts up and the user tries to fetch the home page where images are uploaded, the below errors are shown in the Liferay logs:...
Multi-step form using react client extension
legacy How To
Issue For a multi-step form, users typically use separate JSPs to handle redirection based on conditions. Now, there is a requirement to achieve the same functionality by using React. Environment Liferay DXP...
Embedding a custom Portlet into a Liferay Web Content Article
legacy How To
Issue How to embed a custom MVC portlet into Liferay Web Content Article Environment Liferay DXP 7.4 Resolution Liferay DXP offers a powerful Taglib with a special tag <@liferay_portlet["runtime"]>  , which allows...
Enabling SSO for our Liferay Console prevents logging in with email and password
legacy
Issue After enabling SSO for our Liferay Console, we are no longer able to log in with email and password.  Environment DXP 7.4 Resolution This is expected behavior, as per the Official documentation for SSO: "The first...
CVE-2023-52428
legacy Troubleshooting
Issue We would like to determine whether Liferay is vulnerable to CVE-2023-52428. Environment DXP 7.4, 2023.Q4 Resolution Contact Customer Support to request a hotfix containing LPE-18064. Additional Information...
Fragment Links point to Staging from the Live site
legacy Troubleshooting
Issue After publication, some of the buttons mapped directly to pages in my site are pointing to Staging instead of the Live site. Clicking on these links prompts users to log in to the Staging site. The links...
Staging publication fails with a duplicate entry on LayoutSEOEntry error
legacy Troubleshooting
Issue Staging publication is failing in my environment with the following UI error: An unexpected error occurred with the publish process. Please check your portal and publishing configuration. The...
Redirection happening to Public Pages when URL is appended with numbers
legacy
Issue Liferay automatically redirects users to specific public pages when incorrect URLs ending with numbers are entered. This behavior leads to the unintended exposure of these public pages to all users. Steps to...
Which database table should store the content of the paragraph fragment
legacy
Issue Where is the content of the paragraph stored in the database table? Steps to follow: 1. Start the server. 2. Navigate to the Site Menu > Pages. 3. Create a new page and publish it. 4. Edit the page and drag...
Using an Editor Config Contributor Client Extension in web contents
legacy Troubleshooting
Issue Apply a config contributor using a client extension to CKEditor in web content following the official documentation or the provided example does not show any changes in the web content editor....
Language Key Import Issue
legacy Troubleshooting
Issue When exporting a language key from one instance and then import it to another instance, the translated sentence appears incomplete. Steps to reproduce: 1. Start the server.(Let's say-Instance 1) 2. Navigate...
Price range facet is getting rearranged when blueprint is applied
legacy Troubleshooting
Issue The price range facet is getting rearranged (not in ascending order) when the blueprint is applied. Steps to reproduce: 1. Start the server. 2. Navigate to Application Menu > Control Panel > Sites. 3. Click...
Unable to Access Liferay Javadocs from docs.liferay.com
legacy How To
Issue I'm trying to access Javadocs such as https://docs.liferay.com/portal/7.4-ga1/javadocs/portal-kernel/. However I'm getting redirected to https://learn.liferay.com/w/reference/index. Environment All versions...
When using blade under Windows, I get 'Failed to find Java VM' error
legacy Troubleshooting
Issue Using any blade command, as blade version shows 'Failed to find Java VM' error Environment Microsoft Windows. Resolution This behavior can be related to updating the JVM after a blade installation. In this...
Disable AI Creator button in CKEditor.
legacy How To
Issue Starting from version 2023.Q4+, when creating web content that includes a 'Rich Text' field, the CKEditor offers a new 'AI Creator' button. This article provides the necessary configuration to hide this button in...
Rejection comment not visible for web content in workflow
legacy How To
Issue While using a single approver workflow for web content, when a reviewer rejects the content and provides comments, these rejection comments are not being communicated to the asset creator. Hence, this...
Locked out of Liferay Portal after enabling OpenSSO
legacy Troubleshooting
Issue I enabled OpenSSO on my Liferay portal and now I cannot login to the portal. Is there a way that I can disable OpenSSO to log back into the portal? Environment Liferay Quarterly Release Resolution Access the...
Blocked:origin errors are seen when deploying Spritemap CX
legacy
Issue Blocked:origin errors are seen in the browser console when deploying Spritemap CX. Theme SVG Spritemap is showing blocked:origin errors in a SaaS environment. Environment Liferay PaaS, SaaS Resolution Observing...
Installing the Liferay Theme Generator for Liferay DXP 7.0
legacy How To
Issue How can we install the Liferay Theme Generator for creating themes in Liferay DXP 7.0? Environment Liferay DXP 7.0 Resolution The Liferay Theme Generator allows developers to quickly set up, develop, and...
Issue with the custom friendly url of blogs
legacy Troubleshooting
Issue The custom-friendly URL of the blog gets changed when it is published to Live from Staging. Steps to reproduce: 1. Connect the Mysql or any database with Liferay DXP 7.1 fix-pack-dxp-15-7110. 2. Once...
When changing the User's "Language" and "Prefix" selection to another set, each selection needs to be done individually
legacy Troubleshooting
Issue We've observed an undesirable behavior when editing a User's preferred "Language" and "Prefix" selection. When editing/changing a User's "Language" and "Prefix" existing selection, each selection needs to be...
Deploying Client Extensions to multiple Virtual Instances
legacy How To
This feature is available with Liferay Workspace version 11.0.0+ This feature is only meant for local development when deploying to a local bundle. It is not intended for building client extensions that will be...
Deprecated liferay-ui:logo-selector taglib replacement for custom favicon integration
legacy
Issue In this article we will discuss the deprecation of liferay-ui:logo-selector which was introduced with Liferay DXP 7.4 as a part of LPS-202768. Several features have been migrated to liferay-frontend:logo-selector,...
Hebrew(Israel) is replaced with English(United States) in Localization Settings
legacy Troubleshooting
Issue When I add Hebrew(Israel) from the Available List to the Current List in the Localization settings, it is replaced with English(United States) in the Current Language List.  Environment Liferay 2024Q2 with...
Liferay Cloud Alert Emails
legacy
Issue I want to know all the type of email alerts sent by Liferay Cloud. What are the different kinds of real-time alerts I can receive from DXP Cloud? Environment DXP Cloud: Liferay PaaS, Liferay SaaS Resolution...
Workflow review has no edit option for Object entries
legacy Troubleshooting
Issue When reviewing an Object entry that was submitted to review, there’s no option to edit, whereas when doing the same for a Web Content article, there’s an option to edit it before approving the...
Screen name should not be required when Autogenerate User Screen Names is enabled
legacy How To
Issue When enabling Autogenerate User Screen Names, the Object Action still mandates a Screen Name field, which is an inconsistency. The aforementioned behavior can be reproduced by doing the following...
jUnit throws exception
legacy Troubleshooting
Issue We are encountering issues with jUnit and Liferay Spring MVC portlet. We have SubscriptionUtilTest class and when trying to run it by right click and run as "Junit" then throws error as...
Error trace related to Elasticsearch index_not_found_exception during the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion
legacy Troubleshooting
Issue We are upgrading from 7.0 to quarterly release 2023.Q4.8 During the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion we are encountering an error trace related to Elasticsearch....
Can SPA be safely disabled?
legacy
Issue We are developing some components and we are having issues with single-page application (SPA). Therefore, we would like to know if it can be safely disabled Environment Liferay DXP 7.3 Resolution From Liferay...
Form is not sending automatic reply emails
legacy Troubleshooting
Issue Our form is not sending automatic reply emails. The following error is present in the console logs "Unable to send message: Authentication unsuccessful, user password has expired." Environment Liferay...
Build Failure Due to Duplicate Client Extension ID
legacy Troubleshooting
Issue When attempting to build the Liferay project, the build fails with the following error message: > Task :client-extensions:liferay-sample-custom-element-1:validateClientExtensionIds FAILED FAILURE: Build...
Requesters are not included in Support ticket update emails
legacy
Issue Notification emails for Support tickets are not going to users who are working on a Support ticket. Support ticket emails are not bent sent to the primary member working on the ticket. Environment Liferay Help...
Price does not update when using Product Detail Template
legacy Troubleshooting
Issue The Product Details Portlet shows the wrong product price when a Product Detail Template is configured as its application display. Environment 2024.Q2 Resolution If the getPrice() method is used in the template, this is...
Elasticsearch Sidecar "com.liferay.petra.process.ProcessException: Unable to load modified classes" with Java 17
legacy Troubleshooting
Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. 2024-09-02 07:42:01.518 WARN...
"WFLYDM0145: The resource 'security-realm' is unsupported since Java 14"
legacy Troubleshooting
Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. "WFLYDM0145: The resource 'security-realm' is...
All Headless API calls return 404 errors
legacy Troubleshooting
Issue When going to Control Panel > Applications > Process Builder and opening one of our existing workflows to edit it opens the edit screen but cannot load the definition. The following errors occur in the logs...