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"Unable to lookup mail/MailSession" error when sending emails
legacy Troubleshooting
Issue We have configured email delivery using the application server JNDI mail resource: Configuring in the context.xml of the application server: <Resource name="mail/MailSession" auth="Container"...
Intermittent portal startup failures due to BundleException
legacy Troubleshooting
Issue Intermittent portal start up failures occur when the following BundleException error is observed:  Caused by: org.osgi.framework.BundleException: Cannot transiently start a module whose start level is not met. at...
Can I use per-instance portal-[companyId].properties files in my enviroment?
legacy Troubleshooting
Issue You would like to have a per-instance properties file after adding -Dcompany-id-properties=true in setenv or system-ext properties. While infrequent, a StackOverflowError can be reproduced and...
Upgrade to 2024.Q4.5/6 fails with "Unable to upgrade com.liferay.object.service to 10.2.0 from 10.0.0"
legacy Troubleshooting
Issue I am trying to upgrade to 2024.Q4.5 or 2024.Q4.6. The upgrade fails with the following error: 2025-02-03 15:56:10.160 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module...
Resolving ClassNotFound Exceptions in JSPs and TLDs
legacy Troubleshooting
Issue A ClassNotFound exception occurs when referencing classes from JSPs or TLDs, even when using a wildcard (*) in the import-package header of liferay-plugin-package.properties. Example error message: Unable...
Seeing "A JSON web service action is already registered at" WARN messages after upgrading Liferay
legacy Troubleshooting
Issue After upgrading Liferay, I'm seeing the following WARN message repeatedly in the logs: WARN [main][JSONWebServiceActionsManagerImpl:590] A JSON web service action is already registered at ... Environment...
Database Upgrade Fails with "Invalid object name 'Configuration_'"
legacy Troubleshooting
Issue When running the upgrade, we see the following error: 2025-03-05 07:05:33.290 ERROR [Apache Felix Configurator Worker Thread][LogService:47] Error processing taskInvalid object name 'Configuration_'....
SCIM Token Generation Fails with JavaScript Error in French Language
legacy Troubleshooting
Issue When Liferay’s interface language is set to French, clicking the Generate button to create a SCIM access token results in a JavaScript error, preventing the token generation popup from opening. The following...
Is there an out-of-the-box way to set up gzip compression for only specific endpoints?
legacy
Issue The gzip filter is disabled by default, but I enabled it using: com.liferay.portal.servlet.filters.gzip.GZipFilter=true After enabling it, I tried accessing an image guest URL via Postman, but I noticed that the...
During portlet WAR deployment getting unresolved requirement errors
legacy Troubleshooting
Issue When deploying a spring portlet WAR using JDK 17 or JDK 21, the following deployment error appears in the Liferay logs: Unresolved requirement: Import-Package:...
[PortletServlet:109] Unable to process portlet com_liferay_dispatch_web_internal_portlet_DispatchPortlet: java.lang.reflect.UndeclaredThrowableException
legacy Troubleshooting
Issue Navigate to Control Panel > Configuration > Job Scheduler > Scheduled Jobs, and after clicking the "Run Now" button, it redirects back to the "Job Scheduler Triggers" page instead of executing the job. The...
Not able to get results for internal categories when fetching via APIs
legacy Troubleshooting
Issue Not getting similar results from Headless APIs when filtering content by internal categories. However, everything works fine with Public categories. The following are the steps: 1. Create an Asset...
'Unresolved Requirement' error for a custom module post upgrading DXP 7.4 from U24 to U92
legacy Troubleshooting
Issue Receiving the 'Unresolved Requirement' error below for a custom module post upgrading DXP 7.4 from u24 to u92: ERROR [Framework Event Dispatcher: Equinox Container:...
Property "redirect.url.security.mode" has invalid value: domain,domain
legacy Troubleshooting
Issue After setting the property redirect.url.security.mode=domain we are now seeing WARN messages such as Property "redirect.url.security.mode" has invalid value: domain,domain Environment Liferay DXP Resolution Please...
Configuring Site Locales Using Site Initializer site-settings.json File
legacy
Issue How can I configure site locales using the site-settings.json file within the Site Initializer framework?   Environment Liferay DXP 7.4+   Resolution Currently, the Site Initializer framework doesn't support...
How to Remove Product Attachments via Commerce API?
legacy How To
Issue I need to remove a product attachment by running a script and I am looking for the appropriate Commerce Headless API endpoint to accomplish this. Environment Liferay DXP 2023.Q4.0+ Resolution As of Liferay...
Upgrading Liferay fails with "Data too long for column 'smallAttributeValue'"
legacy Troubleshooting
Issue I am trying to upgrade Liferay to 2024.Q3 or 2024.Q4 The upgrade fails with the following error: 2024-12-17 14:45:21.409 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module...
Liferay DXP + JBoss EAP 8 Compatibility FAQ
legacy
When will Liferay Support JBoss EAP 8.0? Our team is actively working on making Liferay compatible with JBoss EAP 8. Upgrading to JBoss EAP 8 will require migrating to a newer version of Liferay DXP that supports...
URL scheme must be "http" or "https" for CORS request
legacy Troubleshooting
Issue CORS errors "Failed to fetch" when accessing headless APIs through the API Explorer. Environment Liferay DXP 7.4  Resolution CORS issues arise from mismatches between the origin of the API request and the...
Customize Liferay Startup Logo
legacy How To
Issue How to customize Liferay Startup Logo Customization Environment Liferay 7.3 Liferay 7.4 Resolution NOTE: The following resolution requires customization and should only be implemented at the discretion of...