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[CKEDITOR] Error code: editor-plugin-required presented in the console logs
legacy Troubleshooting
Issue When trying to edit contents with text the following error is presented in the logs: [CKEDITOR] Error code: editor-plugin-required and the content cannot be edited.  Environment Liferay 7.4 U83-U98...
Unable to Upload file into the Document & Media when size is more then 10 mb
legacy Troubleshooting
Issue When a user is trying to upload the file into the document and media, it does not upload when the size is more than 10 MB. Environment Liferay DXP 7.1 Liferay DXP 7.2 JBoss Resolution...
UI showing '404 page not found' after appends '/' in the friendly URL
legacy
Issue Steps to reproduce: 1. Navigate to the product > Commerce. 2. Select 'U-Joint' product. 3. In SEO > Friendly URL > append '/' just after u-joint. 4. Navigate to the catalog page and select U-Joint Product....
The Job Scheduler Portlet is not accessible through the Control Panel
legacy
Issue A new Role has been created and enabled the Job Scheduler portlet to the new Role, but unable to access the Job Scheduler portlet with the new user. Steps to reproduce: 1. Navigate to Control Panel-> Role and...
/language showing 403 forbidden url
legacy Troubleshooting
Issue When the user tries to access the URL: 'http://localhost:8080/language', even if the language page doesn't exist, it shows a 403 Forbidden error on UI instead of a 404 page not found. Logs error: ERROR...
Check the Java version in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You want to know which Java version is running....
Docusign integration not working
legacy Troubleshooting
Issue We are trying to integrate docusign to our app and for that we followed this...
Cannot redirect user account creation page to prevent guest users to create new accounts
legacy Troubleshooting
Issue Would like to be able to control user account creation on the portal. Trying to use the redirection feature of Liferay, however, it seemed not to be working. Environment DXP 7.4 Resolution Configure the...
How to hide the particular folder from user under document and media
legacy How To
Issue How to hide a particular folder from a particular user in the document and media section. Environment Liferay DXP 7.4 Resolution Follow the steps to achieve this requirement: Navigate to the Control Panel >...
Title is not replaced when importing fragment
legacy Troubleshooting
Issue When renaming a fragment that has been previously imported into the environment in a collection and subsequently importing the same collection again, the system indicates a successful import. However, upon...
Error "Invalid site key" when using reCAPTCHA v3
legacy Troubleshooting
Issue When configuring reCAPTCHA v3 and testing it on the "Forgot Password" page, the following error message is reported: "ERROR for site owner: Invalid site key". Environment Liferay DXP 7.2+ Resolution Liferay...
Theme elements appear duplicated on embedded pages
legacy Troubleshooting
Issue The header, footer, search bar and other elements appears duplicated on embedded pages. Environment DXP 7.4 Resolution It is possible to edit a page so that only the embedded page is displayed. For this, you...
Not found error accessing commerce product detail
legacy Troubleshooting
Issue Steps to reproduce: Create a new site (language default en_US, and make sure the en_GB is available) based on a minium site initializer Create a new Catalog with language en_GB and EUR as currency (Catalog A). Create...
http.nonProxyHosts property is being neglected
legacy Troubleshooting
Issue You might encounter an issue where you are using a proxy and configured http.nonProxyHosts property, but it seems it is being ignored Environment Liferay 7.0+ Resolution Make sure that you use the right...
URL for uploaded documents not being displayed
legacy Troubleshooting
Issue After uploading a document in Documents & Media and clicking on Details, its URL should being displayed on the right hand side menu, under "Latest version URL, but it is not. Environment DXP 7.3 Resolution A .jsp...
Webserver deployment fails with error "Desired service spec customDomains exceeded the max limit"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the webserver service but the...
Data migration by virtual instance
legacy
Issue we'd like to manage a gradual migration from DXP 7.0 to DXP 7.3 Is it possible to define a database per instance on DXP 7.3? Is it possible to migrate data per instance from DXP 7.0 to 7.3 knowing that the data for...
Images displayed in a fragment lose resolution
legacy Troubleshooting
Issue An image selected in a fragment loses resolution and is displayed with lower quality. Environment Quarterly Release 2023.q3 Resolution The image resolution is adapted to the resolutions defined in Adaptive...
Error: Only known users are allowed to sign in using OpenID Connect.
legacy Troubleshooting
Issue You might encounter an error when using OpenID Connect, and users who are not yet been registered to Liferay are unable to login as they are identified as strangers. The error appears as the...
Single Approver Workflow: how to bypass for admin role
legacy How To
Issue We have implemented a single approver workflow for content review. The requirement is to bypass this workflow for users with the Admin role, allowing them to directly create new content and publish it without going...