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How to redirect from HTTP to HTTPS domain
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When user hits the 'http://example.com' it should be...
Framework Event Error after installing Liferay Reports App
legacy Troubleshooting
Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. ERROR [Framework Event Dispatcher: Equinox Container:...
Can't add a new admin or requester to our project
legacy Troubleshooting
Issue We tried to add a new user to our Zendesk project but they still can't access the tickets Environment Zendesk Resolution You should check if you have support seats left available, if they are full,...
Why do I get PortletDataException when trying to delete a Site?
legacy Troubleshooting
Issue When I try to delete a Site, I am getting the following error (full stacktrace attached): ERROR [http-nio-7080-exec-4][GroupLocalServiceImpl:4161] Unable to delete data for portlet null in group 2934490...
Cloud Console email verification gives an invalid email error
legacy Troubleshooting
Issue When I click on the Accept Invite link in the email to verify my email address to access the DXP Cloud Console, I receive the following error: Invalid email. How can I log in? Environment Liferay SaaS Liferay...
Search results do not display blank strings for empty records
legacy
Issue When searching web content created from a structure, the results do not return blank strings for empty fields. Instead, search ignores them by either returning null or nothing at all(e.g. missing element in an array).  ...
Time-out occurred while waiting for buffer latch type 2 for page
legacy Troubleshooting
Issue I am running the upgrade tool (e.g. 2024.Q1.3) on my MS SQL db  I am performing the upgrade locally on my Mac, with a Docker container of the database (mcr.microsoft.com/mssql/server:2019-latest) the upgrade fails...
I cannot comment, vote or subscribe to Jira tickets
legacy
Issue I would like to follow Feature Request tickets in Jira. I used to be able to vote, subscribe to Jira tickets or even leave a comment but I cannot do this anymore.   Environment Jira   Resolution This change...
Can Liferay be affected by the CrowdStrike Falcon Agent Issue?
legacy
Issue There has been an issue impacting Azure Virtual Machines running Windows Client and Windows Server with the CrowdStrike Falcon agent recently The issue begain around 19:00 UTC on July 18, 2024 and cauess affected...
PatchFileStructureException: Could not find hotfix.json or hotfix.sign
legacy Troubleshooting
Issue In some circumstances, users are unable to install the hotfix in their environment. The cause is often due to the incompatibility of the patching tool version. Sometimes, users receive the following error...
Liferay PaaS - How many custom SSL Certificates can we use?
legacy
Issue We want to upload our own custom SSL Certificates. How many custom certificates can we add?   Environment Liferay PaaS   Resolution As documented in Network Configuration for PaaS, you can upload maximum 14 of...
Strange characters appearing in Control Panel
legacy Troubleshooting
Issue We are observing a strange behavior in the system, where many fields display strange values, such as "   ", in both System Settings and Instance Settings. We are also seeing the following WARN in our...
New Users Are Not Being Indexed, But Exist in the Database
legacy Troubleshooting
Issue After upgrading to 7.4, users are not being indexed, but we are able to see them in the database. New users are unable to login and are not searchable within the portal. Admin is unable to search new...
Cannot use Iframe in Web Content Article
legacy Troubleshooting
Issue Cannot use Iframe tag in Web content article source, because it automatically adds sandbox tag and it cannot be modified. Environment 2024.Q1 2024.Q2 Resolution This change was made due to security reasons to...
Skippable Pages containing Mandatory Fields Can Break Forms
legacy Troubleshooting
Issue I'm trying to complete a multistep form that's supposed to have seven steps. Some questions on the form are required, while others are optional. When I reach the final step and click 'Submit,' I get an error...
Changing the default Mail Domain in DXP
legacy How To
Issue In Liferay DXP, is it possible to configure the default email domain used during user creation? We'd like new users to have email addresses ending in "@example.com" instead of "@liferay.com". Resolution Go to...
In Progress Publications Can't Be Published After Upgrading
legacy Troubleshooting
Issue After upgrading, any "in progress" publications fail to publish. When I attempt to publish them, the publication fails and they are marked "out of date". An Unable to publish from test to Production because...
Building a Docker image with Liferay based on another OS (Red Hat)
legacy Troubleshooting
NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue I have a...
Some documents are missing the Download permission after an upgrade
legacy Troubleshooting
Issue After upgrading from 7.4u60 to 2024.Q1.4, users are unable to download files from documents and media. They are able to view the files, but the download permission isn't set on their roles. I understand the download...
Residual risk after limiting the usage of unsafe-eval and unsafe-inline
legacy
Issue Can the derivatives unsafe-eval and unsafe-inline be exploited? If yes, how it is done? What is the residual risk associated with this? Can Content Security Policy (CSP) be resolved by adding a reverse...