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Error 403 - App not assigned
legacy Troubleshooting
Issue We received this error:  Error 403 - App not assigned - Sorry, you can't access Support because you are not assigned this app in Okta. If you are wondering why is this happening, please contact your...
DocuSign is not working for Production environment
legacy Troubleshooting
Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...
'Page Comments' portlet showing JS errors
legacy Troubleshooting
Issue After replying to the comments on the 'page comments' portlet, it is showing the following javascript errors in the console: Error] TypeError:...
Behaviour of the Liferay Infrastructure on Liferay PaaS when a Headless API is called during deployment
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue 1. What will be the behavior of the Liferay...
Unable to play .wav audio files
legacy Troubleshooting
Issue Unable to play audio files of the '.wav' extension on the iOS app. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To mitigate this concern, please include the...
DocuSign API rules and limit
legacy
Issue APIs are failing, hence Liferay has to provide a feature to restrict the API limit. Environment Liferay DXP 7.4 DocuSign Resolution With the current DocuSign integration feature provided by Liferay, the...
DocuSign Error: The access token provided is expired
legacy Troubleshooting
Issue When attempting to work with a new token for DocuSign integration, the following errors are observed: DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is...
“Your request failed to complete” shows up when trying to discard changes of a published Publication
legacy Troubleshooting
Issue “Your request failed to complete” is displayed in the UI when trying to discard the changes of a published Publication. Environment DXP 7.4+ Resolution What happens is that, originally, the Discard...